Hi, I’m
Sophia Ann Collen Uayan
Abu dhabi,United Arab Emirates
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
years of professional experience
1
year of post-secondary education
Work History
le meriedien abu dhabi HotelAbu Dhabi, united arab emirates
Hospitality Hostess
04.2023 - Current
Job overview
- Provided accurate waiting times and oversaw waiting lists.
- Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.
- Completed opening and closing procedures each day.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Educated guest on promotions, offers and special events to enhance product sales.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Answered telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Scheduled meetings and guest appointments
Dors Restobar Cagayan de Oro City, Philippines
Hostess
02.2020 - 09.2023
Job overview
- Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.
- Governed dining area with natural leadership talents, balancing guest and business needs.
- Monitored guests for intoxication, immediately reporting concerns to management.
- Encouraged customer loyalty by delivering unparalleled service throughout dining experiences.
Sophia CosmeticsAbu Dhabi, united arab emirates
Business Owner
08.2022 - 08.2023
Job overview
- Enhanced new product awareness by posting engaging images to company websites and social media accounts.
- Generated strategic business plan and budgets through market analysis and responsible fiscal management.
- Planned expansions to service and product offering based on client feedback.
- Tracked industry and consumer trends to identify opportunities to boost sales.
Merwad Beauty Centreal mirfa, Abu dhabi, united arab emirates
Receptionist
12.2021 - 12.2022
Job overview
- Reduced waiting times through effective time and resource management.
- Provided clerical support to company employees, including copying, faxing and file management.
- Answered telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Monitored office supplies inventory, promptly reordering low stock items to prevent workflow disruptions.
- Updated client accounts and patient charts to maintain accurate and up-to-date files.
- Scheduled meetings and client appointments
- Applied expertise in company products and services to answer questions.
Education
Liceo de Cagayan University Cagayan de oro City,Philippines
Diploma of Higher Education from Science Technology Engineering Mathematics
06.2019 - 04.2020
Skills
- Safe food handling
- Customer service
- Hospitality service expertise
- Interactive communication skills
- Complaint handling
- Cash handling
- Cash drawer management
- Organisation and efficiency
- Multi-line telephone skills
- Flexible
- Multitasking and prioritisation
Languages
English
Fluent
Arabic
Beginner
Timeline
Hospitality Hostess
le meriedien abu dhabi Hotel
04.2023 - Current
Business Owner
Sophia Cosmetics
08.2022 - 08.2023
Receptionist
Merwad Beauty Centre
12.2021 - 12.2022
Hostess
Dors Restobar
02.2020 - 09.2023
Liceo de Cagayan University
Diploma of Higher Education from Science Technology Engineering Mathematics
06.2019 - 04.2020
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