Summary
Overview
Work History
Education
Skills
Certification
Languages
Reference
Work Preference
Accomplishments
Timeline
Generic
Sophia Joyce Casapao

Sophia Joyce Casapao

Dubai

Summary

Dynamic individual with hands-on experience in F&B, Front Office Department, Housekeeping and Cashiering. excelling in cash handling and front desk operations. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

1
1
years of professional experience
1
1
Certification

Work History

Food and Beverage Intern

Astoria Culinary And Hotels Intitute
Pasig, Philippines
02.2023 - 03.2023
  • Greeted customers at counter to fulfill requests and answer questions.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Observed diners to respond to additional requests and determine when meal completed.
  • Utilized POS system to receive and process food and beverage orders.
  • Supported events execution and venue set up and tear down.
  • Assisted in content development for events, drafting and distributing promotional materials.

Cashier

Soju Food House
Pagadian City
07.2024 - 10.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Performed other duties as assigned by management.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Used suggestive selling techniques to promote add-on sales.

Housekeeping Department Intern

Astoria Culinary And Hotels Institute
Pasig City, Philippines
02.2023 - 03.2023
  • Maintained clean and comfortable environments in public areas, function rooms and guest rooms by vacuuming, cleaning windows, and dusting.
  • Analyzed problems and worked with teams to develop solutions.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Verified cleanliness and organization of storage areas and carts.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Commis Chef

Soju Food House
Pagadian City, Philippines
06.2024 - 07.2024
  • Maintained well-organized mise en place to keep work consistent.
  • Observed different kitchen chefs' preparation of sauces, breads, and other items to gain knowledge in diverse cooking and baking techniques.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Utilized culinary techniques to create visually appealing dishes.
  • Implemented food cost and waste reduction initiatives to save money.

Front Office Trainee

Astoria Culinary and Hotels Institute
Pasig City
04.2024 - 04.2024
  • Greeted customers and answered inquiries in a friendly and professional manner.
  • Maintained an organized filing system of guest information and records.
  • Supported front desk team members during peak hours or when needed.
  • Collected feedback from customers via surveys or questionnaires after their stay.
  • Developed knowledge of hotel facilities, services, policies, activities, and local attractions.
  • Performed administrative tasks such as data entry into computer systems.
  • Assisted with check-ins and check-outs, as well as providing additional services to guests.
  • Answered telephones, directed calls, and took messages.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Transferred calls as necessary to appropriate departments or personnel.
  • Provided customer service support for the front office staff.

Education

Bachelor of Science - Hospitality Management

Josefina Herrera Cerilles State College
Pagadian City, Philippines
05-2023

Skills

  • Front desk operations
  • Verbal and written communication
  • Customer service
  • Team collaboration
  • Multitasking and organization
  • Attention to detail
  • Cash handling
  • Pos Management

Certification

  • Certificate of Completion for On-the-Job Training - Astoria Culinary Institute - April 2023
  • Certificate of Employment - Soju Food House Company - May 2024

Languages

English
First Language

Reference

  • Julie R. Cabalog, professor at JHCS College, juliecabalog@yahoo.com, +639052793101
  • Jofie May S. Villagonzalo - Manager at Soju Food House Company - jmvillagonzalo@gmail.com - +639302385839
  • Bryan Tan Mapula - Quality Audit Associate - +9710569405783

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancementHealthcare benefitsCompany CulturePersonal development programs

Accomplishments

  • Achieved 20% of sales quote.
  • Promoted to Cashier after only 2 weeks of being a waiter for exceptional performance.

Timeline

Cashier

Soju Food House
07.2024 - 10.2024

Commis Chef

Soju Food House
06.2024 - 07.2024

Front Office Trainee

Astoria Culinary and Hotels Institute
04.2024 - 04.2024

Food and Beverage Intern

Astoria Culinary And Hotels Intitute
02.2023 - 03.2023

Housekeeping Department Intern

Astoria Culinary And Hotels Institute
02.2023 - 03.2023

Bachelor of Science - Hospitality Management

Josefina Herrera Cerilles State College

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Sophia Joyce Casapao