Sophie Ozmu Taieb

Member of the Middle East Leadership Team and Risk Management Committee.

Strategically leading and aligning Human Resources, Security and Internal Communication across office and retail environments to drive operational excellence, brand integrity and sustainable growth.

Key Responsibilities & Achievements:

• Define and execute regional People & Organization strategy aligned with business expansion.
• Lead HR, Security and Internal Communication functions in an integrated governance model.
• Drive large-scale organizational transformation and restructuring initiatives.
• Embed sustainability principles within HR policies and workforce programs.
• Leverage AI and digital technologies for talent analytics and predictive workforce planning.
• Partner with Retail leadership to support a high-performance luxury workforce model.
• Strengthen compliance and mitigate regulatory exposure across markets.
• Ensure protection of people, clients and assets through robust security oversight.

Supported CHANEL’s ambition to become the #1 Tech Luxury Company globally.

• Designed and implemented HR strategy aligned with Tech & Digital Mid-Term Plan.
• Chairman of Employee Representative Bodies (French Corporate & Artistic Studio).
• Executive advisor to senior management on payroll, employment law, HR governance and budget.
• Launched CHANEL Tech Academy & NEXTGEN IT development programs.
• Contributed to the spin-off of the India Delivery Center.
• Led workforce adaptation during COVID-19 crisis ensuring business continuity.
• Embedded a coaching culture promoting diversity, inclusion and wellbeing

• Built and scaled the HR function for France & Benelux.
• Member of the France & Benelux Board.
• Partnered with Regional Executive Team to deliver strategic business & people plan.
• Led HR governance across 38 countries in a matrix environment.
• Oversaw India Delivery Center from HR governance perspective.
• Negotiated collective agreements with works councils.
• Led digitalization of HR (HR Cloud, Payroll systems, HR Apps, MOOC platforms).
• Managed restructuring, voluntary plans and growth phases.
• Implemented Inclusive Meritocracy recognition program.

• Implemented HR strategy aligned with AXA 2030 digital transformation roadmap.
• Defined new digital and data-driven workforce models.
• Supported reorganization plans and transformation initiatives.
• Managed full HR lifecycle (recruitment, performance, compensation, redundancies).

• Led redundancy plan impacting 220 employees.
• Managed 500 employees in France and internationally.
• Oversaw compensation, performance, succession planning and L&D.
• Managed disciplinary procedures and Labor Court litigation.
• Led HRMS implementation and group HR projects.
• Supported spin-off of Private Equity operations.

• Developed and managed corporate client portfolio.
• Led executive search and headhunting assignments.
• Negotiated commercial contracts and business development strategies.
• Acted as strategic advisor to C-level leaders.