Python
Sophiya Qamar
Quality Analyst
Dubai,DU
Summary
Reliable Quality Control Specialist with abilities in Account Security interpretation, operations monitoring, and quality control inspections. Outstanding communication, active listening, and organizational talents. Physically fit and adaptable with the capability to work in various work environments. Experienced Quality Analyst with over 2 years of experience in Wipro Digital Operations Platform. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Quality Analyst
Wipro Limted
Hyderabad, Telangana
07.2019 - Current
- Creating and achieving product quality objectives and met product specifications.
- Fixed identified issues to increase productivity and boost workflows.
- Analyzing and tested different builds to identify, trace and help resolve bugs.
- Supporting company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Research new tools and technologies for potential use by quality assurance team.
- Monitoring process checks for proper completion and correct frequency.
- Provided training to over 4 onboarding team members in 2021
- Performing routine maintenance and calibration on testing equipment.
- Drafted technical documents such as deviation reports, testing protocol and trend analyses.
- Determining root cause of deviations and non-conforming results and implementing appropriate corrective and preventive actions throughout product development process.
- Recorded and organized test data for report generation and analysis.
- Worked on Implementation of Workflows and Customer Relationship Management
- Investigate Customer and Client complaints and process Issues
- Performing Audits and Analysis for process improvement
Education
Bachelor of Technology - Electronic And Communication Engineering
08.2015 - 06.2019
Skills
Data analysis
Accomplishments
- Promoted to Pilot QA within 4 months due to outstanding work performance.
- Coordinated weekly team meetings as module lead, resulting in improved communications and better overall work relationships among project personnel.
- Took on tasks originally assigned to peers to decrease their workloads, completing them within expected time constraints.
- Achieved above 90% Quality Score through effectively helping Agents with Process updates and regular Feedbacks.
- Supervised team of 10 staff members.
Certification
Data Analytics
Software
JavaScript
C/C
Nexidia Analytics
Tableau
JIRA
Timeline
Data Analytics
03-2022
Digital transformation
02-2022
Six Sigma-White Belt
08-2021
Artificial Intelligence
07-2020
Quality Analyst - Wipro Limted
07.2019 - Current
MIT Moradabad - Bachelor of Technology, Electronic And Communication Engineering
08.2015 - 06.2019
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