Soufiyan Anaimi
Dubai
Summary
Detail-oriented KYC Officer with strong experience in customer due diligence, risk assessment, and AML/CFT compliance. Skilled in conducting individual and corporate KYC reviews, identifying high-risk customers, and ensuring adherence to regulatory requirements. Adept at using KYC screening tools, maintaining accurate documentation, and supporting audits while meeting strict regulatory deadlines.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer service /Branch Due diligence officer.
Al Fradan Exchange
Dubai
10.2022 - I currently work here
- Manage customer transactions with speed and accuracy, ensuring compliance with financial regulations.
- Informed clients about various banking services and products
- Coordinated KYC verification and PEPs reporting with compliance team
- Managed suspicious transaction alerts and created STRs effectively
- Validated KYC records against customer identification documents
- Conducted thorough due diligence as branch officer
- Managed team of junior officers, providing leadership and guidance for operational efficiency.
Customer Service Officer
Bus Time Trans
Agadir
08.2020 - 09.2022
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
- Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
- Developed rapport with customers quickly to identify needs and provide solutions.
- Processed transactions and handled cash, credit, and cheque payments with accuracy, maintaining financial integrity.
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
- Identified customer needs by listening attentively and connecting to relevant departments or personnel.
Education
Bachelor's Degree - English Linguistics
Ibn Zoher University
2020
High school degree - High school
Al Khwarizmi High School
2015
Skills
- Strong attention to details
- Ability to work independently and in team
- Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams)
- Problem Solving & Decision Making
- Communication & Interpersonal Skills
- Service Delivery & Performance Optimization
Languages
Arabic
First language
English
Proficient
C2
French
Upper intermediate
B2
Certification
- Foundation in AML and KYC (KYC lookup)
- AML/ CTF policies and procedures (PRO AML)
Timeline
Customer service /Branch Due diligence officer.
Al Fradan Exchange
10.2022 - I currently work here
Customer Service Officer
Bus Time Trans
08.2020 - 09.2022
Bachelor's Degree - English Linguistics
Ibn Zoher University
High school degree - High school
Al Khwarizmi High School