Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Clinic coordinator
Aesthetica Shyma Poly Clinic Co. L.L.C
DUBAI, UAE
02.2023 - Current
Coordinate daily administrative functions to ensure seamless clinic operations, including managing patient appointments, scheduling, and confirming procedures.
Collaborate with medical professionals to ensure timely and accurate patient care delivery.
Handle patient inquiries, provide information about services, and assist with billing and insurance verification.
Maintain patient records, ensuring compliance with HIPAA and other confidentiality standards.
Manage inventory of medical supplies and office equipment, ensuring availability and proper functioning.
Train and supervise junior administrative staff, ensuring adherence to clinic policies and procedures.
Prepare and process medical billing, including submission to insurance companies and follow-up on claims.
Resolve patient complaints and issues in a professional and efficient manner, escalating when necessary.
Medical Office Administrator
AL NAJAH CLINIC
ORAN, ALGERIA
02.2017 - 11.2022
Managed front desk operations, greeted patients, checked in, and verified insurance information.
Scheduled appointments and followed up on patient no-shows or cancellations.
Ensured the clinic’s medical records system was accurate and up-to-date.
Assisted in billing, coding, and insurance claims submission, achieving a high success rate for claim approvals.
Provided clerical support to medical staff, including preparing documents for patient care and assisting with office organization.
Education
Master of Accounting and Texation - Business and accounting
Abou Baker Belkaid University
Tlemcen , Algeria
09.2011 - 06.2016
Skills
Clinic Operations: Appointment scheduling, patient intake, medical record keeping
Medical Billing & Coding: Knowledge of ICD-10, CPT codes, and insurance billing
Customer Service: Strong communication skills, patient relationship management
Office Management: Proficient in MS Office (Word, Excel, PowerPoint), EHR systems
HIPAA Compliance: Understanding of privacy regulations and maintaining patient confidentiality
Team Collaboration: Ability to work closely with healthcare professionals, patients, and administrative staff
Problem-Solving: Efficient at resolving issues and managing patient concerns in a professional manner
Languages
Arabic
Native
French
Fluent
English
Advanced
Timeline
Clinic coordinator
Aesthetica Shyma Poly Clinic Co. L.L.C
02.2023 - Current
Medical Office Administrator
AL NAJAH CLINIC
02.2017 - 11.2022
Master of Accounting and Texation - Business and accounting
Certified Nurse Midwife at Usher fort Poly Clinic, Ga municipal Hospital, Amanfrom poly clinicCertified Nurse Midwife at Usher fort Poly Clinic, Ga municipal Hospital, Amanfrom poly clinic
Safety Officer/ Engineer at Alqarah Alwusta General Trading Contracting CompanySafety Officer/ Engineer at Alqarah Alwusta General Trading Contracting Company