SOUKAINA BEDDI
Customer Service
Abu Dhabi
Summary
I am genuinely passionate about the field of customer service and find great fulfillment in helping others. I have always been drawn to the opportunity to make a positive impact on customers' lives by providing them with exceptional service and solutions to their needs. My strong interpersonal skills, empathy, and dedication to ensuring customer satisfaction drive my enthusiasm for this role. I am excited about the prospect of joining SEPHORA as a Customer Service Representative and contributing to the continued success of the team while delivering outstanding service to customers.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Customer Service Specialist
Pixoul Gaming Hub
Abu Dhabi
03.2023 - Current
- Supervise staff, including game technicians and customer service personnel.
- Ensure the gaming environment is clean, organized, and safe.
- Develop and implement marketing strategies to attract and retain customers.
- Plan and coordinate gaming tournaments and events.
- Monitor and maintain gaming equipment and systems.
- Manage inventory and stock levels for gaming consoles, accessories, and snacks.
- Handle customer inquiries, feedback, and complaints.
- Track revenue and expenses, prepare financial reports, and manage the budget.
- Stay updated on gaming industry trends and incorporate new games and technologies.
Skincare Sales Consultant
Flormar
Agdal, Rabat
08.2022 - 01.2023
- Previous experience in skincare sales or a related field is preferred.
- A genuine passion for skincare and a solid understanding of skincare principles.
- Outstanding customer service and interpersonal skills.
- Strong sales acumen with a proven ability to achieve or exceed sales targets.
- Excellent communication and presentation skills.
- Basic knowledge of makeup and cosmetics may be advantageous.
- Team player with the ability to work independently.
Customer Service Representative
IBN BATTOUTA AIRPORT
Tanger
12.2021 - 06.2022
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Diploma of Tourism - Tourism Management
ESARC PRIVATE ACADEMY
Morocco, Rabat 09.2020 - 07.2021
Bachelor of Economics - Economics
AL AIRFANE
Morocco, Rabat 09.2019 - 07.2020
High School Diploma -
KADI AYAD
Morocco, Rabat 09.2018 - 06.2019
Skills
Account management
Timeline
Customer Service Specialist
Pixoul Gaming Hub
03.2023 - Current
Skincare Sales Consultant
Flormar
08.2022 - 01.2023
Customer Service Representative
IBN BATTOUTA AIRPORT
12.2021 - 06.2022
Diploma of Tourism - Tourism Management
ESARC PRIVATE ACADEMY
09.2020 - 07.2021
Bachelor of Economics - Economics
AL AIRFANE
09.2019 - 07.2020
High School Diploma -
KADI AYAD
09.2018 - 06.2019
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