Soumia Elbaqqali
Abu Dhabi
Summary
Customer Service Representative bringing top skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Pharmacy Receptionist
Burjeel Pharmacy
06.2023 - Current
- Greet and welcome guests as soon as they arrive at the pharmacy.
- Direct visitors to the appropriate pharmacist and provide perfect assist.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
Sales Representative/Skin Care Specialist
Burjeel Pharmacy
05.2022 - 06.2023
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
- Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
- Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
- Welcomed clients arriving for appointments.
- Demonstrated product application on clients using testers and samplings.
Senior Sales Associate
Louzan Fashion Group
02.2019 - 09.2021
- Trained, coached, and mentored new sales associates for maximum performance.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Developed sales plans to increase market share, customer base and revenue.
- Generated sales leads and cold called potential customers.
- Kept detailed track of sales and customer information in company system.
Freelancer Customer Services Agent/Sales Associate Specialist
Promotor/ Customer services
09.2017 - 01.2019
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Executive
Chalhoub Group B and C.
08.2015 - 07.2017
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
Sales Assistant
Kamal Othman Jomjomi. Mikyajy Brand
05.2014 - 07.2015
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Coordinated logistics and catering for meetings and sales events.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Bachelor of Science - Science Education
Mohammed Six High School
Casablanca05.2015
English Certificate - English Language
British Council
Casablanca12.2010
High School Diploma -
ISGTF. Specialist Technician Industrial Thermal En
Casablanca06.2008
Skills
- Team Collaboration
- Mail Preparation and Sorting
- Appointment Booking
- Customer Service
- Coordination
- Typing Proficiency
- Problem-Solving Ability
- Sales Expertise
- Clear Communication Skills
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Upper intermediate (B2)
Additional Information
Civil Status: Single
Date of birth: 01/02/1987
Nationality: Moroccan
Timeline
Pharmacy Receptionist
Burjeel Pharmacy
06.2023 - Current
Sales Representative/Skin Care Specialist
Burjeel Pharmacy
05.2022 - 06.2023
Senior Sales Associate
Louzan Fashion Group
02.2019 - 09.2021
Freelancer Customer Services Agent/Sales Associate Specialist
Promotor/ Customer services
09.2017 - 01.2019
Sales Executive
Chalhoub Group B and C.
08.2015 - 07.2017
Sales Assistant
Kamal Othman Jomjomi. Mikyajy Brand
05.2014 - 07.2015
Bachelor of Science - Science Education
Mohammed Six High School
English Certificate - English Language
British Council
High School Diploma -
ISGTF. Specialist Technician Industrial Thermal En
Similar Profiles
Lilas Jamal ShakraLilas Jamal Shakra
• Training As Pharmacist at Medicine Pharmacy• Training As Pharmacist at Medicine Pharmacy
VIPIN RAJEEVVIPIN RAJEEV
OR CO-ORDINATOR at Burjeel Holdings (Burjeel Hospital Abu Dhabi & Burjeel Medical City)OR CO-ORDINATOR at Burjeel Holdings (Burjeel Hospital Abu Dhabi & Burjeel Medical City)
SHIBINA BASHEERSHIBINA BASHEER
Registered Nurse, Emergency Department at Burjeel Speciality HospitalRegistered Nurse, Emergency Department at Burjeel Speciality Hospital