Soumya Kuttipravan
Flat M05, New Khalfan Building, Bur Dubai, Dubai,
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Senior Advisor
Concentrix
Bengaluru
02.2021 - 01.2022
- Maintained friendly and professional customer interactions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Corporate Travel Consultant
BCD Travel
Bengaluru
07.2019 - 03.2020
- Specialized in booking flights and hotels for corporate clients traveling to conferences and meetings.
- Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Senior Customer Service Agent
Air India SATS Airport Service PVT LTD
Bengaluru
01.2013 - 12.2018
- Supervised Check-in counter and Boarding gate.
- Provided passenger assistance at check-in counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Resolved customer complaints by analyzing individual situations and determining best use of resources.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Assisted customers with immigration and customs procedures.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Diploma In Airport Management - Aviation And Hospitality
Calicut Institutions
Payyannur, Kerala09.2011
High School Diploma -
Government Higher Secondary School
Chuzhali, Kerala05.2010
Skills
- Excellent Communication
- Analytical and Critical Thinking
- Effective Leadership Skills
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
Timeline
Senior Advisor
Concentrix
02.2021 - 01.2022
Corporate Travel Consultant
BCD Travel
07.2019 - 03.2020
Senior Customer Service Agent
Air India SATS Airport Service PVT LTD
01.2013 - 12.2018
Diploma In Airport Management - Aviation And Hospitality
Calicut Institutions
High School Diploma -
Government Higher Secondary School
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