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Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality. Reliable employee seeking any technical role position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Senior Technical Support Engineer at Cerner Corporation - 4 Years (12 hours, 554 shift) of experience in Healthcare Information Technology company.

Social Interactive Media Specialist (Sales & Customer Care) in [24]7.ai. - 1 Year 10 months of experience in a BPO

Product Manager at SprinkleWay Technologies Pvt. Ltd. - 4 Years of experience in EdTech company

Expertise in Enterprise Mobility Management(EMM) using VMware Workspace One(Airwatch MDM) and Windows server administration. 10 years of Technical support experience helping clients with Designing architecture plans and implementation of MDM Solutions with high availability. Sizing & implementation of MDM Solutions infrastructure across enterprises. Installation & Configuration of On-Premises MDM Solutions and its components. Critical patch upgrade when released by MDM Solutions & Microsoft for all the production servers.

Summary of Qualifications

Proven IT support technician skilled in customer service and ticketing systems with over 10 years of experience assisting customers with various hardware and software-related issues. Provided in-depth technical support to clients at a Tier 2 level, solving 99.2% of issues without transferring to Tier 3 support. Seeking to provide expert technical support to enterprise organizations as the L3 tech support.


Overall 8+ years of experience in IT industry and currently working as Senior Support Engineer in Revenue Cloud . Experience in managing customers, presentations & conducting application demos. Good analytical, verbal, written communication and interpersonal skills. Worked as mentor in the team and handled high severity and aged cases within dynamic customer environments. Lead onboarding and training for new engineer within the team. Has rich onsite experience including project planning, execution and delivery.

Sowbarnika Sathishkumar

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Senior Technical Support Engineer

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Bachelor of Engineering Technology - Electrical, Electronics And Communications Engineering

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Senior Technical Support Engineer

Bachelor of Engineering Technology - Electrical, Electronics And Communications Engineering

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