Matlab
Sowbarnika Sathishkumar
Information Technology
Dubai
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Senior Technical Support Engineer
Zoho Corporation
Chennai
06.2019 - Current
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Served as primary point of contact for support relating to owned solutions and products.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
Bachelor of Engineering Technology - Electrical, Electronics And Communications Engineering
Sri Krishna College of Engineering And Technology
Coimbatore 07.2015 - 07.2019
Accomplishments
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- International Council of Nurses
- Toastmasters
- Project Management Institute
Software
Certification
Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Senior Technical Support Engineer
Zoho Corporation
06.2019 - Current
Bachelor of Engineering Technology - Electrical, Electronics And Communications Engineering
Sri Krishna College of Engineering And Technology
07.2015 - 07.2019