SOWMYA ADTHALE CHIDANANDA

• TRASIX SOFTWARE is B2B platform for line planning, Merchandising, B2B Order Management Platform to visualize, merchandise and sell Sporting Goods and Apparel product ranges.
• We are closely working with Sporting brands adidas, NIKE, Under armour, Sketchers, Puma over Globe to build there digital catalog.
• Digital catalog allows merchandisers , Sales Team, Buyers to easily organize range into highly visual and balanced collections.
• As part of Software Implementation team, digital catalog is Designed and implemented as per customer requirement on each Season.
• Supported and Implemented projected like data loading, catalog creation, configuration update, change request and service requests.
• Monitored and tested application performance to identify potential bottlenecks and collaborate with developers on solution implementation.
• Technical support and troubleshooting to internal and external clients.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Actively listened to customers, handled concerns quickly and escalated major issues to concerned department
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
• Documented support interactions for future reference.
• Monitored systems in operation and quickly troubleshot errors.
• Used ticketing systems to manage and process support actions and requests.
• Configured hardware and granted system permissions to new employees.
• Interface handling and data uploading via interface, Resolving data issue and debugging interface error.
• Onsite customer assistance for any application issues during sell-in

Project Name : Distributed Test Environment Support

• Description: Distributed test environment support team is responsible for following activities- Environment Coordination (DEV, CTE, ITE, PTE)
• Support projects through testing environments
• Ensure proper support and availability for successful testing
• Coordinate with appropriate Support Team for timely resolution
• Logical Day Execution & Support
• Distributed Logical Day Execution
• Analysis of issues &Validate resolutions
• Analysis and validation for New or Modified Batch components
• Run Logical Day post-batch & pre-batch
• Data Refresh
• Complete test environment refresh with production data twice year
• Partial refresh of tables on need basis
• CR Review/Approval
• Review Core application Change request for Deployment Day for each Environment – IST, ET, STE
• Review Attached Release Notes
• Responsible for Handling team to make sure support is going smooth
• Responsible for providing L2/L3 level support
• Involved in all release and deployment activities
• Checking system health for any data/operational issues.

• Project : Level 1 and L2 Utility Support UBS Bank
• Job Scope : Production Support, Cash Equities and Derivatives
• Global Equity Derivatives (GED) IT provides IT services covering all Equity Derivative trading, together with associated support and back office
• GED IT provide critical infrastructure, applications and interfaces for Equities trading, pricing, distribution and risk management as well as pre/post trade support tools
• Exchange Trade Derivatives (ETD) is front-office trading and execution system for derivatives (Futures, Options) business for UBS investment banking in APAC region
• Proprietary and Execution traders use VALDI Trader (GL WIN) as front-end
• Back-end is combinations of Sungari products like SLE/SLC, Valid Selector/ Export/Tactics and Program trader
• SLE/SLC is used as Gateway to connect exchanges
• Role and Responsibility:
• Escalate incidents and requests as required to ensure quality service and within established service targets
• Co-ordinate with Level 2-support/Development team in case of any issue in the monitoring tool
• Monitor the overnight batches progress and ensure all the batches completed successfully
• Investigating reconciliation breaks, job failures and resolving functional & technical queries
• Proactive Monitoring of system generated alert (for Sybase and UNIX servers) and loop in DBA's or SA's to resolve issue
• Develop scripts to automate processes across environments, build tools to automate any manual support tasks, write scripts to automate monitoring and alerting end to end
• Doing health checks for all trading applications before start of business day and make sure trading system availability
• Responsible for application batch runs in production environment to ensure that all jobs meet the expected delivery times
• Prepare trade reports (Daily/Weekly/monthly) for business users
• Perform the various manual tasks for the trading applications using the Steps provided by Level 2 support/Development team
• Involved in monitoring of Critical batches and Autosys jobs and in basic trouble shooting of job failures and batch run delays
• Involved in identifying the ways to modify the knowledge articles to ensure smooth operations and to stabilize the project delivery
• Involved in knowledge transition and training new team members
• Involved in defining the criticality of the applications and their SLA to the new team members
• Handling problem tickets which were raised by business users
• Analyze the reconciliation reports
• Monitoring Daily, Weekly and Monthly ETL process.