SOWMYA MADHU
OPERATIONS MANAGER - TRAVEL RETAIL
Dubai
Summary
As a Travel Retail Professional brimming with enthusiasm, I possess a robust foundation in the multifaceted realms of International Business, Sales, and Operations. My expertise extends to the Revenue Cycle and encompasses a comprehensive suite of Business Development Skills & Systems. I pride myself on my profound grasp of various business dynamics and my proven ability to navigate and contribute meaningfully within complex organizational structures.
Overview
17
17
years of professional experience
4
4
Languages
Work History
Operations Manager - Travel Retail
NAHR AL AHMER GENERAL TRADING LLC
12.2016 - Current
- Led the development and implementation of innovative commercial and marketing strategies, boosting Travel Retail presence across the Africa Region
- Successfully accelerated channel expansion and revenue growth in African markets
- Orchestrated seamless cross-functional collaboration to deliver on key organizational projects and initiatives
- Established and nurtured a strong network, securing strategic alliances with essential global and local suppliers to drive expansion
- Skilfully negotiated product listings and market entries, significantly increasing brand visibility in Duty Free and Travel Retail environments, including airports, border shops, downtown duty free stores, and seaports.
Operations Manager- In-flight Catering
DINING HIGH, EXECUTIVE CONCIERGE AND CATERING
05.2015 - 11.2016
- Streamlined in-flight catering operations, ensuring cost-efficient staffing and punctual service delivery to aircraft
- Excelled as a key Operations Manager, fostering strong relationships with Private Flight Attendants, Crews, and FBOs, and consistently delivering superior catering experiences
- Achieved significant cost reductions by optimizing airside and landside operations
- Guaranteed timely aircraft provisioning, contributing to enhanced flight dispatch efficiency
- Elevated client satisfaction through impeccable catering services and attentive client engagement.
In-Room Dining Order Taker
MÖVENPICK HOTELS & RESORTS
03.2014 - 05.2015
- Spearheaded precise order execution, guaranteeing guest satisfaction with every delivery
- Optimized communication between service staff and culinary team, enhancing order efficiency
- Acted as interim leader, upholding service excellence during managerial absence
- Fostered collaborative partnerships with kitchen and service personnel to ensure seamless order flow.
Customer Support & Marketing Manager
Mother Earth Retail
09.2012 - 10.2013
- Drove marketing initiatives that amplified brand visibility, enhanced engagement, and accelerated revenue growth
- Analyzed market trends to develop and implement strategic marketing campaigns tailored to target demographics
- Managed cross-functional teams to deliver on customer satisfaction metrics and marketing objectives
- Utilized CRM tools to streamline support processes and personalize customer interactions
- Crafted compelling content for various marketing channels, optimizing SEO and increasing online presence
- Monitored and reported on customer feedback to inform product improvements and marketing strategies.
Customer Support Executive
First Source Solutions Limited
10.2007 - 08.2008
- Spearheaded revenue enhancement through tactical upselling, driving substantial financial gains
- Surpassed key performance indicators in customer service by 15%, establishing new standards of excellence
- Cut response times by 30%, markedly boosting customer satisfaction levels
- Acknowledged as a Customer Support authority, consistently providing outstanding service.
Education
Bachelor of Business Administration -
Global University
Master's Program in Business Administration - undefined
National Institute of Retail Management
Diploma in Business Administration Management - undefined
National Institute of Retail Management
Skills
Staff Training
Purchasing and procurement
Resource Coordination
Operations Management
Policies and procedures implementation
Product Management
Department Oversight
Problem-solving abilities
Teamwork and Collaboration
Cost reduction and containment
Customer Relationship Management
Negotiation
Adaptability and Flexibility
Personal Information
- Date of Birth: 11/18/86
- Nationality: Indian
- Marital Status: Married
- Visa Status: Employment Visa Dubai
Accomplishments
- Successfully established and cultivated a new export market, driving company growth and surpassing sales targets set by the Managing Director. Facilitated direct communication and collaboration with a prominent Chinese sourcing/trading entity, managing a substantial purchase budget of $2.5 million.
- Collaborated extensively with key industry leaders such as Beiersdorf Middle East, Dabur Middle East and Africa, Lego Denmark, Ferrero Travel Market Netherlands, Citizen Middle East, Flemingo International Ltd Middle East, Storck Travel Retail Germany, and Fazer Confectionery, fostering valuable relationships and driving mutual success.
Timeline
Operations Manager - Travel Retail
NAHR AL AHMER GENERAL TRADING LLC
12.2016 - Current
Operations Manager- In-flight Catering
DINING HIGH, EXECUTIVE CONCIERGE AND CATERING
05.2015 - 11.2016
In-Room Dining Order Taker
MÖVENPICK HOTELS & RESORTS
03.2014 - 05.2015
Customer Support & Marketing Manager
Mother Earth Retail
09.2012 - 10.2013
Customer Support Executive
First Source Solutions Limited
10.2007 - 08.2008
Bachelor of Business Administration -
Global University
Master's Program in Business Administration - undefined
National Institute of Retail Management
Diploma in Business Administration Management - undefined
National Institute of Retail Management