Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Timeline
BusinessAnalyst
SOWMYA MADHU

SOWMYA MADHU

OPERATIONS MANAGER - TRAVEL RETAIL
Dubai

Summary

As a Travel Retail Professional brimming with enthusiasm, I possess a robust foundation in the multifaceted realms of International Business, Sales, and Operations. My expertise extends to the Revenue Cycle and encompasses a comprehensive suite of Business Development Skills & Systems. I pride myself on my profound grasp of various business dynamics and my proven ability to navigate and contribute meaningfully within complex organizational structures.

Overview

17
17
years of professional experience
4
4
Languages

Work History

Operations Manager - Travel Retail

NAHR AL AHMER GENERAL TRADING LLC
12.2016 - Current
  • Led the development and implementation of innovative commercial and marketing strategies, boosting Travel Retail presence across the Africa Region
  • Successfully accelerated channel expansion and revenue growth in African markets
  • Orchestrated seamless cross-functional collaboration to deliver on key organizational projects and initiatives
  • Established and nurtured a strong network, securing strategic alliances with essential global and local suppliers to drive expansion
  • Skilfully negotiated product listings and market entries, significantly increasing brand visibility in Duty Free and Travel Retail environments, including airports, border shops, downtown duty free stores, and seaports.

Operations Manager- In-flight Catering

DINING HIGH, EXECUTIVE CONCIERGE AND CATERING
05.2015 - 11.2016
  • Streamlined in-flight catering operations, ensuring cost-efficient staffing and punctual service delivery to aircraft
  • Excelled as a key Operations Manager, fostering strong relationships with Private Flight Attendants, Crews, and FBOs, and consistently delivering superior catering experiences
  • Achieved significant cost reductions by optimizing airside and landside operations
  • Guaranteed timely aircraft provisioning, contributing to enhanced flight dispatch efficiency
  • Elevated client satisfaction through impeccable catering services and attentive client engagement.

In-Room Dining Order Taker

MÖVENPICK HOTELS & RESORTS
03.2014 - 05.2015
  • Spearheaded precise order execution, guaranteeing guest satisfaction with every delivery
  • Optimized communication between service staff and culinary team, enhancing order efficiency
  • Acted as interim leader, upholding service excellence during managerial absence
  • Fostered collaborative partnerships with kitchen and service personnel to ensure seamless order flow.

Customer Support & Marketing Manager

Mother Earth Retail
09.2012 - 10.2013
  • Drove marketing initiatives that amplified brand visibility, enhanced engagement, and accelerated revenue growth
  • Analyzed market trends to develop and implement strategic marketing campaigns tailored to target demographics
  • Managed cross-functional teams to deliver on customer satisfaction metrics and marketing objectives
  • Utilized CRM tools to streamline support processes and personalize customer interactions
  • Crafted compelling content for various marketing channels, optimizing SEO and increasing online presence
  • Monitored and reported on customer feedback to inform product improvements and marketing strategies.

Customer Support Executive

First Source Solutions Limited
10.2007 - 08.2008
  • Spearheaded revenue enhancement through tactical upselling, driving substantial financial gains
  • Surpassed key performance indicators in customer service by 15%, establishing new standards of excellence
  • Cut response times by 30%, markedly boosting customer satisfaction levels
  • Acknowledged as a Customer Support authority, consistently providing outstanding service.

Education

Bachelor of Business Administration -

Global University

Master's Program in Business Administration - undefined

National Institute of Retail Management

Diploma in Business Administration Management - undefined

National Institute of Retail Management

Skills

Staff Training

Personal Information

  • Date of Birth: 11/18/86
  • Nationality: Indian
  • Marital Status: Married
  • Visa Status: Employment Visa Dubai

Accomplishments

  • Successfully established and cultivated a new export market, driving company growth and surpassing sales targets set by the Managing Director. Facilitated direct communication and collaboration with a prominent Chinese sourcing/trading entity, managing a substantial purchase budget of $2.5 million.
  • Collaborated extensively with key industry leaders such as Beiersdorf Middle East, Dabur Middle East and Africa, Lego Denmark, Ferrero Travel Market Netherlands, Citizen Middle East, Flemingo International Ltd Middle East, Storck Travel Retail Germany, and Fazer Confectionery, fostering valuable relationships and driving mutual success.

Timeline

Operations Manager - Travel Retail

NAHR AL AHMER GENERAL TRADING LLC
12.2016 - Current

Operations Manager- In-flight Catering

DINING HIGH, EXECUTIVE CONCIERGE AND CATERING
05.2015 - 11.2016

In-Room Dining Order Taker

MÖVENPICK HOTELS & RESORTS
03.2014 - 05.2015

Customer Support & Marketing Manager

Mother Earth Retail
09.2012 - 10.2013

Customer Support Executive

First Source Solutions Limited
10.2007 - 08.2008

Bachelor of Business Administration -

Global University

Master's Program in Business Administration - undefined

National Institute of Retail Management

Diploma in Business Administration Management - undefined

National Institute of Retail Management

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SOWMYA MADHUOPERATIONS MANAGER - TRAVEL RETAIL