SOWMYA MENDU
Dubai,UAE
Summary
Senior Project and Program Manager with 13+ years of experience delivering large-scale digital transformation, SAP implementations, and enterprise change initiatives across Banking, Consulting, ERP, and Consumer Healthcare sectors. MBA-qualified and PMP & CSM certified, with strong expertise in PMO governance, Agile delivery, stakeholder and vendor management, and end-to-end program execution. Proven ability to lead cross-functional teams and manage senior stakeholders across India, Europe, and the USA, ensuring successful delivery of complex transformation programs aligned to business objectives.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Senior Consultant
Deloitte India
Hyderabad
2022.11 - 2024.09
- Led digital transformation initiatives within Kenvue’s Global Data & Analytics (GCC) organization, driving end-to-end delivery of advanced supply chain planning, autonomous planning workflows, and analytics-driven decision intelligence solutions.
- Managed strategic Digital Transformation Program supporting Kenvue’s separation from Johnson & Johnson, overseeing five business applications within Product Lifecycle Management (PLM) vertical under Digital Transformation Office.
- Spearheaded cross-functional team comprising 2 Product Owners, 6 Business Analysts, and vendor delivery team of 7 developers and QA consultants, ensuring seamless planning, execution, governance, and delivery across multiple workstreams.
- Coordinated with business stakeholders across Europe, USA, and India to translate complex business requirements into prioritized delivery roadmaps and ensure alignment across geographically distributed teams.
- Directed end-to-end Agile delivery governance including sprint planning, backlog refinement, daily stand-ups, retrospectives, RAID management, release planning, and executive reporting.
- Presented monthly portfolio updates covering project health, risks, dependencies, and delivery progress to Portfolio Leadership and PMO, enabling informed, data-driven decision-making.
- Leveraged tools such as JIRA, Confluence, Microsoft Project, and SharePoint for Agile execution, project planning, documentation, collaboration, and portfolio reporting.
Chief Manager
ICICI Bank
Hyderabad, India
2021.05 - 2022.11
- Led business analysis, project delivery, and governance for portfolio of five banking applications, ensuring business continuity, regulatory compliance, and alignment with enterprise transformation objectives.
- Managed cross-functional delivery team of 11 professionals, including 7 direct reports (5 Business Analysts and 2 Application Support Engineers) and 4 vendor consultants, providing leadership across project planning, delivery execution, resource management, and operational support.
- Successfully delivered IVIMS (Invoice Vendor Invoice Management System) program across four implementation phases, coordinating business, technology, infrastructure, finance, and external implementation partners to ensure successful deployment.
- Implemented Kofax Invoice Processing utilizing OCR technology, automating end-to-end vendor invoice processing and reducing invoice processing turnaround time by 30%.
- Led implementation and integration of Kofax Process Director with SAP, streamlining Accounts Payable workflows and increasing digital adoption across Payments division by 25%.
- Supported vendor evaluation, solution assessment, procurement activities, and implementation planning for strategic banking transformation initiative, working closely with senior leadership throughout vendor selection and onboarding.
- Directed stakeholder engagement across Finance, Operations, Technology, Infrastructure, and external implementation partners including PwC and Infosys, driving alignment on project objectives, priorities, and delivery milestones.
- Produced executive project reports, governance updates, and portfolio dashboards for senior leadership, enabling informed decision-making through structured reporting of project health, risks, dependencies, and key milestones.
Senior Manager
ICICI Bank
Hyderabad
2016.05 - 2021.04
- Led end-to-end project management for implementation of SAP Materials Management (MM) module across Infrastructure, IT, and Payments business units, driving Procure-to-Pay transformation.
- Managed enterprise SAP initiatives including SAP MM, SAP OPEX, and GST implementation, overseeing project planning, vendor delivery, governance, testing, deployment, and post-production support.
- Served as overall Project Manager, leading cross-functional teams and implementation partners including PwC, while coordinating business stakeholders, technology teams, and vendors to deliver projects successfully.
- Conducted As-Is/To-Be process analysis, translated business requirements into functional specifications, managed change requests, and identified process improvement opportunities to optimize business operations.
- Directed User Acceptance Testing (UAT), release management, and production rollout, ensuring solutions met business requirements and supported procurement operations across ICICI Bank's nationwide branch network.
- Partnered with senior business stakeholders to drive organizational change, improve user adoption, and ensure successful implementation of enterprise SAP solutions.
Senior System Engineer
Infosys Limited
Chennai
2010.12 - 2014.04
- Developed and enhanced .NET (ASP.NET) applications for a Fortune 500 multi-state healthcare organization, focusing on the QNXT workflow system for healthcare claims processing.
- Led a team of four as Module Lead, managing resource scheduling, client engagement, and on-time delivery of project milestones.
- Designed, developed, tested, and deployed user interfaces, improving system usability and efficiency.
- Conducted end-user training sessions, facilitating smooth adoption and maximizing operational effectiveness.
Professional Development & Executive Education
Self-Directed
Dubai, UAE
2024.10 - 2026.07
- Took a planned career break to address personal health and family priorities, and am now fully available and actively seeking senior opportunities in Project Management, Program Management, PMO leadership, and Digital Transformation within the UAE.
- Completed the Executive Certificate Program in Digital Transformation & AI for Leaders from IIM Indore (June – October 2025), strengthening expertise in AI-driven strategy, emerging technologies, and enterprise-scale digital transformation leadership.
Education
MBA - Finance & Banking
NIIT University
India 2014.04 - 2016.04
B.Tech - ECE
Jawaharlal Nehru Technological University (JNTU)
India 2006.06 - 2010.05
Skills
- Project Management
- Program Management
- Change Management
- Team Management
- Stakeholder Management
- Vendor Management
- Business Analysis
- Risk Analysis
- SAP Functional Expertise
- JIRA & MS Project
- Agile & Scrum Framework
- Digital Transformation
- AI Strategy & Implementation
- Data Analytics
- Budget Management
- Process Optimization
Certification
- Executive Certificate in Digital Transformation & AI for Leaders | IIM Indore | June - October 2025
- Project Management Professional (PMP) | PMI
- Certified Scrum Master (CSM) | Scrum Alliance
Timeline
Professional Development & Executive Education
Self-Directed
2024.10 - 2026.07
Senior Consultant
Deloitte India
2022.11 - 2024.09
Chief Manager
ICICI Bank
2021.05 - 2022.11
Senior Manager
ICICI Bank
2016.05 - 2021.04
MBA - Finance & Banking
NIIT University
2014.04 - 2016.04
Senior System Engineer
Infosys Limited
2010.12 - 2014.04
B.Tech - ECE
Jawaharlal Nehru Technological University (JNTU)
2006.06 - 2010.05