Sowmya V R
Dubai,United Arab Emirates
Summary
Talented personnel professional delivering reliable, efficient support to busy human resources teams. Highly-motivated multitasker with excellent organisational abilities. Maintains accurate, up-to-date staff records for enhanced performance monitoring.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
High Power Services LLC
Dubai
10.2023 - Current
- Managed and escalated customer complaints for timely resolution, ensuring high customer satisfaction
- Maintained accurate daily reports to track complaint status and resolution progress
- Provided comprehensive product and service information to customers
- Efficiently received customer complaints via calls and directed them to the appropriate team
- Followed up with internal teams to ensure timely complaint resolution, maintaining SLA
- Operated customer service applications like FSI (Concept Evolution) to streamline processes
- Generated and distributed daily reports to monitor complaint status
- Handled sales quotations, updated client AMC contracts, and maintained tracker data
- Conducted payment follow-ups with clients and finance departments
- Addressed and answered queries from employees and clients promptly.
Business Development & Client Executive
Nija Technologies
Dubai, United Arab Emirates
12.2021 - 12.2022
- Maintained smooth operations through careful management of office workflow and administrative processes.
- Maintained organisational compliance with applicable legislation and regulations.
- Monitored operations to assess and highlight results.
- Kept accurate company records, upholding compliance with regulations and company policies.
- Provided customers with outstanding service, extending relationships for future business opportunities.
- Independently managed recruitment, employee motivation and training.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Created and led successful business culture focused on performance.
- Increased new business connections and revenue generation opportunities by improving networking strategies.
- Allocated resources to teams and projects based on need, performance and availability.
HR Administrator
Bimmo Enterprises
Thrissur, Kerala, United Arab Emirates
11.2018 - 10.2021
- Maintained precise, detailed staff and company records for thorough reference.
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Assessed new staff eligibility through rigorous reference and right-to-work checks.
- Planned, organised and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
- Recruited, hired and trained new employees to optimise profitability.
- Created succession plans and promotion paths for staff.
- Performed exit interviews, gaining useful insights to improve employee retention rates.
- Analysed market data to create competitive compensation and benefits packages.
- Developed bonus and incentive programmes to drive employee performance.
Mortgage underwriter
Tata Consultancy Services
Chennai, TN, United Arab Emirates
03.2016 - 09.2016
- Made loan eligibility decisions and approved or rejected applications after checking financial statements and credit histories.
- Documented and communicated reasons for approval or rejection of loans to clients and staff.
- Reviewed mortgage loan applications with mandate limits.
- Analysed financial statements to identify client viability and risk.
- Evaluated client credit check outcomes to provide complete financial advice.
- Updated client records with successful credit and loan applications.
Process Associate HR Specialist
Serco Global Service
Chennai, TN, India
05.2014 - 06.2015
- Monitored data entry operations to enforce timeframe compliance.
- Supervised targeted process changes based on key data findings.
- Analysed data to evaluate root causes and implement actionable improvements to foster seamless processes.
- Implemented process upgrades to improve production rates and reduce costs.
- Documented and maintained digital files of employees to standardise process.
- Coordinated staff performance and productivity assessments.
- Worked with senior management and HR department to suggest most suitable applicants for each role.
Education
Master of Business Administration - Human Resources
SRM University
Chennai, India 01.2023 -
Bachelor of Commerce - Cooperate Secretary
MOP Vaishnav College for Womens
Chennai, India 04.2009 - 03.2012
Skills
- Customer Service
- Problem-solving
- Team Leadership
- Public speaking
- ERP ORACLE NetSuite (Basic)
- Interpersonal skills
- FSI (Concept evolution)
- Onboarding
- Multitasking
- Conflict management
- Administrative skills
- Employee engagement programme
- Hiring processes
- Talent Management
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Personal Information
Title: HR Administrator
Languages
English
Fluent
Malayalam
Fluent
Tamil
Fluent
Hindi
Elementary
References
References available upon request.
Timeline
Customer Service Representative
High Power Services LLC
10.2023 - Current
Master of Business Administration - Human Resources
SRM University
01.2023 -
Business Development & Client Executive
Nija Technologies
12.2021 - 12.2022
HR Administrator
Bimmo Enterprises
11.2018 - 10.2021
Mortgage underwriter
Tata Consultancy Services
03.2016 - 09.2016
Process Associate HR Specialist
Serco Global Service
05.2014 - 06.2015
Bachelor of Commerce - Cooperate Secretary
MOP Vaishnav College for Womens
04.2009 - 03.2012
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