Canva
Spandita Patel
Community Operation ( Customer Support Specialist)
Dubai
Summary
As a Global Marketing MBA graduate with experience in operations, logistics, and customer support, having a unique blend of skills to drive business success, with a strong foundation in global marketing strategies, combined with a hands-on understanding of operational efficiency and a customer-centric approach.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
4
4
Certifications
4
4
Languages
Work History
Community Operation (Customer Support Specialist )
Yango
Dubai
03.2023 - Current
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Helped over 50 customers every day with a positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Reporting on market operations with Market BI.
- Analyzing and reporting on warehouse operations using Viewer BI
- Supporting various stakeholders including logistics managers (Logistics BI), marketing teams, international teams, and operations teams with insight and support includes providing timely, accurate, and actionable data-driven insights, as well as monitoring performance and managing resources.
- Monitoring and analyzing delivery-related data
- Understanding warehouse operations, data analysis skills, and ability to generate meaningful reports.
- Collaborating with International Delivery Support and International Operational Specialists to ensure smooth and efficient operations
Operations Coordinator
Yango Delivery
Dubai
10.2022 - 03.2023
- Handled several key clients and coordinated their logistic operations
- Managed team of 30 delivery personnel and ensured prompt and proper movement of shipments
- Responding to customer inquiries and referring clients to proper channels
- Developed training program for delivery staff and optimized efficiency of deliveries
- Optimized and implemented daily delivery routes for over 250 orders
- Involved in planning and controlling supplies
- Coordinating with the finance team
- Collaborating according to the forecast provided for the incoming of shipments.
Education
Master of Global Business - Global Marketing Management
S P Jain School of Global Management
Dubai 10.2021 - 05.2023
Bachelor of Business Administration - Marketing
KIIT School of Management
Dubai,UAE 07.2018 - 05.2021
Skills
Product or Service Support
CRM
Analytical and Critical Thinking
Excellent Communication
Data reconciliation reporting
Presentation design
Certification
Certified Blue Ocean Strategy Practitioner
Additional Information
- Google Ads Search Campaign, Coursera Accomplishments , Sundargarh Rotary Club's social award for helping people with COVID-19 (2020-2021) Achieved 1st place in inter-college state-level athletics Awarded 1st position for inter-school district level painting
Software
Miro
Microsoft Suit
Timeline
Community Operation (Customer Support Specialist )
Yango
03.2023 - Current
Operations Coordinator
Yango Delivery
10.2022 - 03.2023
Google Ads Search Campaign, Coursera
06-2022
Introduction to CRM with Hubspot, Coursera
03-2022
Certified Blue Ocean Strategy Practitioner
02-2022
Fundamentals of Digital Marketing
01-2022
Master of Global Business - Global Marketing Management
S P Jain School of Global Management
10.2021 - 05.2023
Bachelor of Business Administration - Marketing
KIIT School of Management
07.2018 - 05.2021