SPURTI RAJU
Dubai,UNITED ARAB EMIRATES
Summary
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company. Reliable sales associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Senior Sales Associate
RIVOLI GROUP, Luxury Retail
Dubai, United Arab Emirates
10.2021 - Current
- The Rivoli Group is today, synonymous with luxury lifestyle retail
- Over the last three decades, it has established a wide footprint, serving its customers across the UAE, Oman, Qatar and Bahrain offering a diverse portfolio of over 100 prestigious international brands and an unmatched retail experience
- Providing customers with product knowledge and recommendations on which products would best suit their needs
- Built and cultivated long term quality relationship with over 500 clients by addressing needs and providing superior customer service
- Handling brands like Omega, Harry Winston, Breguet, Hamilton, Rado, Gucci and many more high end brands
- Arranging merchandise in a way that will attract attention from potential customers
- Maintaining relationships with current clients through regular contact to ensure satisfaction with the company's services
- Interviewing potential clients to determine their needs and interests in order to make appropriate recommendations
- Handling customer complaints regarding pricing or product quality issues
- Providing customers with product demonstrations and samples so they can experience the product before making a purchase
- Creating an environment that encourages customers to spend time in the store and encourages them to make additional purchases
- Coordinating with other departments in the store to ensure that products are available when requested by customers
- Attended seminars and training on various organizational and personal developments conducted by various institutes and in-house trainings:
- Grooming
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Guaranteed client satisfaction by constantly providing standards of company services and values.
- Engaged clients by building authentic, long-term relationships, from welcoming to after-sales assistance.
- Provided management constant feedback on client activity and market trends for informed decision-making.
- Championed highest level of professionalism and expertise in communication and teamwork.
- Drove sales results through building and maintaining strong and thoroughly updated client portfolio.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Worked closely with stock team to guarantee product availability and meet client requests.
- Explained product benefits maximising customer engagement while driving sales.
Cabin Crew
GoFirst Wadia Group, Flight Services
Mumbai, India
01.2019 - 04.2021
- GO FIRST is an Indian low-cost airline based in Mumbai, Maharashtra
- It is owned by the Indian business conglomerate Wadia Group
- In October 2017 it was the fifth largest airline in India with an 8.4% passenger market share
- Organized and improved service operations to 300 passengers by prioritizing responsibilities in a timely manner
- Supervised culturally diverse colleagues to accelerate service while maintaining quality of service
- Adapted quickly during medical and safety emergency situations by immediately utilizing knowledge and conflict resolution skills
- Performed safety and security checks throughout the flight by consistently facilitating open communication with crew members and cockpit crew
- On international layovers, increased familiarity with many countries and discovered how to interact with people from different cultures
- Improved ability to adapt to different team dynamics while working with individuals from varied backgrounds, goals and age groups
- Became a more effective communicator while adding customer service and conflict resolution experience
- Trained in First Aid and CPR
- Provided service in accordance with company requirements, working day and night shifts, serving customers from different nations and cultures
- Ensured the safety and comfort of all passengers on board flights
- Handled in-flight duty free sales and transactions
- Known for outstanding performance
- Conducted safety checks of air craft equipment's for safe flight
- Checked supplies for passengers and crew
- Prepared self to face any in flight emergencies (evacuations, medical emergencies, etc.)
- Performed safety demonstrations for passengers
- Made announcements over intercom to update passengers
- Stayed alert at all times and ready to respond to safety concerns
- Served in-flight food, including menu to business class customers
- Effectively anticipating and promptly responding to passenger request and staff needs
- Providing quality assurance reports to ensure the best levels of safety are maintained
- Completing Dispatch Paperwork and Flight forms
- Handled any customer grievances and resolved them in the best way possible
- Entered previous night's earnings into company spreadsheet and accounting software
- Prepared deposit slips
- Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
- Prepared and submitted flight reports regarding issues or concerns to management.
- Regularly monitored cabin throughout flight to verify security.
- Promoted duty-free goods and collected payments from patrons.
- Led flight safety presentations to educate passengers.
Education
Bachelor - Business Administration, Aviation
D .Y. PATIL College, University of Mumbai
India 01/2018 - 12/2022
High School Diploma - SCIENCE
R. R International College
01/2016 - 02/2018
Skills
- Good communication skills
- Excellent interpersonal skills
- Diplomacy and tact
- Dealing with emergencies
- Teamwork
- Friendliness and Positivity
- Professionalism and Responsibility
- Adaptability and Flexibility
- MS office
- Articulate
- IT AND OTHER PROFICIENCIES
- Results driven
- Proficient in MS Office applications, particularly MS Word & MS Excel
- Confident communicator
- Customer service oriented
- Upselling expertise
- Results-orientated
- Retail merchandising expertise
- Cash management
- Outgoing and enthusiastic
- Outstanding customer service
Additional Information
- . Visa Status: , Work visa
- AVAILABILITY 1 month notice period
Languages
English
Fluent
Hindi
Native
Arabic
Beginner
French
Beginner
Tamil
Native
Accomplishments
Awarded as promising new comer in Rivoli Group.
Awarded for raising funds for Cancer patient .
Successfully completed the Cabin Crew course with Distinction.
Certification
Certified CABIN CREW, GoAir
Timeline
Retail Senior Sales Associate
RIVOLI GROUP, Luxury Retail
10.2021 - Current
Cabin Crew
GoFirst Wadia Group, Flight Services
01.2019 - 04.2021
Bachelor - Business Administration, Aviation
D .Y. PATIL College, University of Mumbai
01/2018 - 12/2022
High School Diploma - SCIENCE
R. R International College
01/2016 - 02/2018
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