Summary
Overview
Work history
Education
Skills
Languages
CERTIFICATIONS
Timeline
Generic
S RADHA

S RADHA

Chennai,India

Summary

  • Building a Long term relationship with the customers for
    repeat sales.
  • Relationship sales officer with a strong Background providing Team leadership and strategizing sales channels.
  • QC Analysts Pre-Defined checklist of parameters and providing Feedback, Coaching to Agents to improve their Performance.
  • Handling Escalations Calls and Mails and Reverting to their Queries and Complaints.
  • Monitoring Loan status and Flag Posting, Validating the approval Documents, Verifying KYC.
  • Communicating with the Debtor to inform them of the Request Payment.




Overview

6
6
years of professional experience

Work history

Associate manager

Indusind Bank
Chennai, India
12.2023 - 01.2024
  • Ensured compliance with industry regulations, maintaining company reputation and credibility.
  • Enhanced team efficiency by implementing project management strategies.
  • Oversaw budgeting procedures to ensure financial sustainability.
  • Conducted weekly team meetings for improved internal communication.


QC Analyst

IndusInd Marketing and Financial services
Chennai, India
12.2022 - 12.2023
  • Investigated quality complaints, leading to effective resolutions.
    Conducted regular audits for maintaining compliance with industry standards.
  • Maintained comprehensive records of all quality control activities to facilitate easy tracking and reporting.
  • Recorded quality control activity promptly and precisely for accurate evaluation.
  • Maintained up-to-date equipment records and logbooks, ready for audits at all times.


Customer relationship Officer

IndusInd Marketing and Financial services,
Chennai, India
08.2017 - 12.2022
  • Fostered positive working environment within the team, encouraging open communication and collaboration amongst colleagues.
  • Engaged in proactive communications to keep customers informed about new products and services.
  • Utilized CRM tools for effective management of customer interactions.
  • Developed strong relationships with customers to understand their needs better.


Education

SSLC -

ELITE MATRICULATION HIGHER SECONDARY
Chennai,India

HSC -

ELITE MATRICULATION HIGHER SECONDARY
Chennai

B.sc MATHEMATICS -

BHARATHI WOMEN'S COLLEGE
Chennai, India

MBA (Human Resources Management) -

MADRAS UNIVERSITY
Chennai,India

Skills

  • Knowledge of CRM software
  • Business development
  • Performance improvement strategies
  • Relationship Management


Languages

English
Fluent
Tamil
Fluent
Telugu
Native
Hindi
Intermediate
Malayalam
Elementary

CERTIFICATIONS

  • DRA Certified
  • Typewriting (Higher)
  • Attended many courses/trainings/ Compliance, Risk Management offered by the Bank

Timeline

Associate manager

Indusind Bank
12.2023 - 01.2024

QC Analyst

IndusInd Marketing and Financial services
12.2022 - 12.2023

Customer relationship Officer

IndusInd Marketing and Financial services,
08.2017 - 12.2022

SSLC -

ELITE MATRICULATION HIGHER SECONDARY

HSC -

ELITE MATRICULATION HIGHER SECONDARY

B.sc MATHEMATICS -

BHARATHI WOMEN'S COLLEGE

MBA (Human Resources Management) -

MADRAS UNIVERSITY

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S RADHA