S RADHA
Chennai,India
Summary
- Building a Long term relationship with the customers for
repeat sales. - Relationship sales officer with a strong Background providing Team leadership and strategizing sales channels.
- QC Analysts Pre-Defined checklist of parameters and providing Feedback, Coaching to Agents to improve their Performance.
- Handling Escalations Calls and Mails and Reverting to their Queries and Complaints.
- Monitoring Loan status and Flag Posting, Validating the approval Documents, Verifying KYC.
- Communicating with the Debtor to inform them of the Request Payment.
Overview
6
6
years of professional experience
Work history
Associate manager
Indusind Bank
Chennai, India
2023.12 - 2024.01
- Ensured compliance with industry regulations, maintaining company reputation and credibility.
- Enhanced team efficiency by implementing project management strategies.
- Oversaw budgeting procedures to ensure financial sustainability.
- Conducted weekly team meetings for improved internal communication.
QC Analyst
IndusInd Marketing and Financial services
Chennai, India
2022.12 - 2023.12
- Investigated quality complaints, leading to effective resolutions.
Conducted regular audits for maintaining compliance with industry standards. - Maintained comprehensive records of all quality control activities to facilitate easy tracking and reporting.
- Recorded quality control activity promptly and precisely for accurate evaluation.
- Maintained up-to-date equipment records and logbooks, ready for audits at all times.
Customer relationship Officer
IndusInd Marketing and Financial services,
Chennai, India
2017.08 - 2022.12
- Fostered positive working environment within the team, encouraging open communication and collaboration amongst colleagues.
- Engaged in proactive communications to keep customers informed about new products and services.
- Utilized CRM tools for effective management of customer interactions.
- Developed strong relationships with customers to understand their needs better.
Education
SSLC -
ELITE MATRICULATION HIGHER SECONDARY
Chennai,IndiaHSC -
ELITE MATRICULATION HIGHER SECONDARY
ChennaiB.sc MATHEMATICS -
BHARATHI WOMEN'S COLLEGE
Chennai, IndiaMBA (Human Resources Management) -
MADRAS UNIVERSITY
Chennai,IndiaSkills
- Knowledge of CRM software
- Business development
- Performance improvement strategies
- Relationship Management
Languages
English
Fluent
Tamil
Fluent
Telugu
Native
Hindi
Intermediate
Malayalam
Elementary
CERTIFICATIONS
- DRA Certified
- Typewriting (Higher)
- Attended many courses/trainings/ Compliance, Risk Management offered by the Bank
Timeline
Associate manager
Indusind Bank
2023.12 - 2024.01
QC Analyst
IndusInd Marketing and Financial services
2022.12 - 2023.12
Customer relationship Officer
IndusInd Marketing and Financial services,
2017.08 - 2022.12
SSLC -
ELITE MATRICULATION HIGHER SECONDARY
HSC -
ELITE MATRICULATION HIGHER SECONDARY
B.sc MATHEMATICS -
BHARATHI WOMEN'S COLLEGE
MBA (Human Resources Management) -
MADRAS UNIVERSITY