SARASWATI SAI
Sharjah,United Arab Emirates
Summary
Customer-focused professional with extensive experience in cash handling, POS operations, and sales techniques. Skilled in food and beverage service, billing, and inventory management. Strong communicator with proven problem-solving skills and the ability to collaborate effectively. Committed to enhancing operational efficiency and customer satisfaction.
Overview
3
3
Languages
9
9
years of professional experience
Work history
Cashier & Customer Service Associate
Grand Mall (Hypermarket)
Sharjah
2024.01 - 2026.08
- Provided professional customer service, effectively resolving customer concerns to enhance overall customer experience.
- Supported customer satisfaction by delivering friendly and professional assistance, contributing to a welcoming shopping environment.
- Operated POS systems, handling cash, card, and digital payment transactions with accuracy to ensure smooth customer transactions.
- Process customer refunds, exchanges, and returns according to company policies.
- Perform daily cash reconciliation and maintain accurate billing records.
- Kept checkout area clean and orderly to enhance customer experience.
Senior Sales Associate
Civil Mall
Kathmandu
2019.01 - 2023.01
- Achieved sales targets through effective product promotion and customer engagement.
- Guided customers in product selection, enhancing their shopping experience and ensuring satisfaction.
- Executed merchandising standards and maintained product displays to attract customer attention.
- Coordinated billing operations, conducted inventory checks, and streamlined stock movement.
- Prepared reports for damaged goods and product discrepancies.
- Worked closely with team members to ensure smooth daily operations.
Waiter
Hotel Himalaya
Kathmandu
2018.01 - 2019.01
- Delivered attentive food and beverage service to enhance guest experience.
- Maintained excellent guest relationships and customer satisfaction.
- Facilitated customer orders, ensuring prompt and precise delivery.
- Coordinated with kitchen staff for efficient order delivery.
- Maintained cleanliness, hygiene, and restaurant service standards.
- Supported table setup, clearing, and daily operations to maintain service efficiency.
Education
Nepal Rastriya College
Kathmandu, NepalSkills
- Cash Handling & POS Operations
- Billing & Payment Processing
- Customer Service Excellence
- Sales & Upselling Techniques
- Product Merchandising
- Inventory & Stock Management
- Customer Relationship Management
- Food and Beverage Service
- Communication Skills
- Teamwork & Collaboration
- Problem Solving
- Time Management
LANGUAGES
Nepali (Native)
English
Hindi
Accomplishments
- Best Cashier of the Month Award (Multiple Times, 2024–2026)
- Recognition for Excellent Customer Service
- Positive Customer Feedback and Strong Customer Relations
DECLARATION
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief. SARASWATI SAI
PERSONAL INFORMATION
- Nationality: Nepalese
- Date of Birth: 14 October 1997
- Gender: Female
- Visa Status: Employment Visa
Timeline
Cashier & Customer Service Associate
Grand Mall (Hypermarket)
2024.01 - 2026.08
Senior Sales Associate
Civil Mall
2019.01 - 2023.01
Waiter
Hotel Himalaya
2018.01 - 2019.01
Nepal Rastriya College