SRAVANI CHANDRA
Abu Dhabi
Summary
Experienced team leader with skills in directing workgroups, developing strategies, providing training, setting goals, and obtaining team feedback. Excellent interpersonal and communication skills with a focus on effectively communicating goals and vision for success. Proven problem solver, networker, and consensus builder adept at fostering collaboration and driving results.
Overview
10
10
years of professional experience
Work History
Team Lead Account Management
Talabat
11.2023 - Current
- Team Leadership & Development: Leading a team of high performing account managers in managing complex partner relationships, overseeing end-to-end client interactions from pitching to negotiation, ensuring long-term profitable partnerships
- Performance Monitoring & Reporting: Tracking team KPIs, identifying areas for improvement, and implementing initiatives to drive business
- Strategic Planning & Execution: Developing and implementing account management strategies to maximize partner success and revenue
- Cross-Functional Collaboration: Collaborate with cross-functional teams to address concerns and optimize the overall experience
- Process Optimization: Identify opportunities for process optimization and contribute to the development of best practices
- Problem solving: Proven ability to identify challenges and implement effective solutions, demonstrating strong analytical thinking and attention to detail. Adept at evaluating complex issues, developing strategic approaches, and executing plans that enhance operational efficiency and drive business success
- Data-Driven Decision Making: Utilize data analytics to assess the performance, identify trends, and propose strategic recommendations
- Strategic projects handling: Led few projects which had high impact on city, mainly on maintaining market leadership with a 0.5% growth in local accounts, countering aggressive competition and new entrants. Grew Key partner GMV by 8% with strategic deal closures.
- Focusing on our USP, increased choice on platform, minimizing the gap month over month
- Fostering a healthy work environment, ensuring team engagement and alignment with company values and ethics
Sr. Account Manager/Sales
Talabat
07.2022 - 10.2023
- Account Management - Build strong relationship with partners through constant growth and development of top tier love brand and local accounts
- Conduct business reviews with partners and propose strategic plan to develop business, expanding business which results in achieving increased revenue, profitability, and market share
- Ownership towards the portfolio with market intel. Upselling new services to our existing restaurants. Take strategic business decisions. Provide excellent support to maintain the strong partnership
- Maintain accurate records of all sales and prospecting activities, Restaurant analysis sheet, Account management report etc
- Lead strategic projects at the emirate level that will benefit the total city community. Lead by example through highlighting strong planning & execution skills
- Mentor and support juniors in understanding and achieving KPIs, leading trainings
- Beside the job description, going above and beyond by training new joiners on city and country level. Launch projects, support Team Lead when necessary
- Culture champion, ensure the team engagements, team building activities are conducted. Healthy work environment and the company value, ethics are in line
Account Manager/Sales
Talabat
12.2020 - 06.2022
- Responsible for developing the business through partner restaurants and maintaining long term relationships
- Conduct business reviews with restaurant partners and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability and market share
- Maintain continuous business relationship with partners/restaurants
- Provide excellent service and support in order to build strong relationship and resolve operational issues between partners/restaurant and company
- Ensure all sales targets and budgets assigned to grow orders and revenue under the portfolio are met with 100% achievement every month
- Convince partners for brand promotion through campaigns, invest in marketing
- Upselling new services to our existing restaurants
- Market Intel
- Beside the job description, going above and beyond by training new joiners on city and country level
- Culture champion, ensure the team engagements, team building activities are conducted. Healthy work environment and the company value, ethics are in line
Business Developer
AL THURAYYA TRADING COMPANY
08.2018 - 11.2020
- Consistently met monthly sales targets and KPIs by closing projects and driving revenue across the GCC
- Developed and executed lead generation strategies to enhance sales pipeline
- Launched promotional campaigns to increase brand awareness and product visibility
- Managed customer data ensuring accurate records and timely follow-ups
- Built and maintained relationships with key clients, securing repeat business and referrals
- Provided daily sales reports and insights to management for strategic planning
- Delivered post-sales support to ensure customer satisfaction and retention
Senior Process Executive
Cigna Insurance Company
07.2016 - 07.2018
- Processed long- and short-term insurance claims, ensuring timely approvals
- Coordinated with US hospitals to obtain medical reports via calls and emails
- Met team targets by working extended hours; recognized as "Best Rookie" and "Employee of the Month" multiple times
- Handled client escalations, providing effective resolutions
- Led a team of 20 employees during the Team Leader's absence for one month
Sales Co-Ordinator (Inside Sales)
CONCENTRIX IBM DAKSH
07.2015 - 06.2016
- Handling RFQ's and Pre-Qualifications
- File opening upon enquiry receipt, request for quotation from Suppliers or Principals
- Summarize the quotation upon pricing, forward the best quotation to inside Sales Team Leader to quote for Clients request
- Handled Pre-qualification to register company in Client database
- Interact with vendors, contractors and professional services personnel to receive orders and communicate instructions.
- Prepare accurate documents for customer and business needs.
Education
BBA - Marketing & Finance
ACHARYA BANGALORE
01.2015
Skills
- Sales expertise
- Client account management
- Cultivating strong partnerships
- Team leadership
- Cross-functional teamwork
- Market understanding
- Effective presentation skills
- Data-driven decision making
- Analytical reasoning
- Flexible problem-solving
- Strategic decision making
- Stakeholder engagement
Languages
ENGLISH
HINDI
Timeline
Team Lead Account Management
Talabat
11.2023 - Current
Sr. Account Manager/Sales
Talabat
07.2022 - 10.2023
Account Manager/Sales
Talabat
12.2020 - 06.2022
Business Developer
AL THURAYYA TRADING COMPANY
08.2018 - 11.2020
Senior Process Executive
Cigna Insurance Company
07.2016 - 07.2018
Sales Co-Ordinator (Inside Sales)
CONCENTRIX IBM DAKSH
07.2015 - 06.2016
BBA - Marketing & Finance
ACHARYA BANGALORE
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