SREE LEKSHMI S R
Sharjah
Summary
Highly organized and detail-oriented Administration Officer with over 3 years of professional experience, including 2 years in customer service. Proven ability to successfully manage office operations, provide exceptional administrative support, and ensure smooth organizational workflows. Demonstrates strong interpersonal skills, problem-solving abilities, and a customer-centric approach. Adept at efficiently handling a variety of administrative tasks, from managing schedules and records to effectively addressing customer needs.
Overview
4
4
years of professional experience
Work History
Administration Officer & Customer Service
Gates Hospitality
Dubai, United Arab Emirates
05.2022 - 09.2024
- Oversee day-to-day operations of office
- Manage office supplies and inventory, ensuring stock levels are maintained
- Organize and maintain files, records, and documentation (physical and digital)
- Ensure compliance with company policies, procedures, and regulations
- Liaise with vendors, suppliers, and service providers
- Acted as a liaison between customers and management, ensuring streamlined communication and service delivery.
- Organized customer-facing events and administrative workshops to improve service engagement.
- Utilized CRM software and office management tools for efficient tracking of client interactions and administrative tasks.
- Monitored and managed office supply inventories and facilitated timely reorders based on usage trends and client needs.
- Conducted onboarding sessions for new team members, providing training on customer service protocols and administrative tools.
- Ensured data accuracy in customer databases and internal systems for effective reporting and decision-making.
Administration Officer
YallaMart
Dubai
01.2021 - 04.2022
- Coordinated office activities to ensure efficiency and compliance with organizational policies.
- Managed correspondence, scheduling, and documentation for seamless operations.
- Prepared and maintained accurate records, reports, and databases.
- Oversaw inventory management and ensured the timely procurement of office supplies.
- Liaised with vendors to negotiate contracts and monitor service quality.
- Supported senior management in planning and organizing meetings, events, and appointments.
- Ensured compliance with office protocols, procedures, and safety standards.
- Provided administrative support in recruitment, onboarding, and employee records management.
- Handled invoice processing, expense tracking, and budget reporting.
- Implemented filing systems and document control processes to ensure data accessibility and security.
Education
Bachelor of Hospitality and Hotel Administration - Hospitality
Sanghai University
Manipur02.2016
Bachelor of Computer Application - Information Technology
Kerala University
Kerala03.2014
Skills
- Digital Marketing
- Artificial Intelligence
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- CRM Software
- Multichannel Support
- Data Entry and Reporting
- Knowledge of Products/Services
- Complaint Resolution
- Order Management Systems
- Typing Speed and Accuracy
Languages
English
Hindi
Tamil
Malayalam
Visastatus
Work Visa, 02/25/25
Personal Information
- Passport Number: T0561386
- Date of Birth: 03/05/91
- Marital Status: Married
Timeline
Administration Officer & Customer Service
Gates Hospitality
05.2022 - 09.2024
Administration Officer
YallaMart
01.2021 - 04.2022
Bachelor of Hospitality and Hotel Administration - Hospitality
Sanghai University
Bachelor of Computer Application - Information Technology
Kerala University