SREEKANTH B PILLAI
IT OPERATION MANAGER
JABEL ALI ,DUBAI
Overview
15
15
years of professional experience
Work history
IT Lead - Assistant Manager
Microsynergy Pharmaceuticals Industries FZCO
Dubai
11.2020 - Current
- Managed a team of IT professionals responsible for the organization's IT infrastructure, ERP, including servers, networks, and software systems
- Oversaw the implementation of a new ERP system, resulting in improved efficiency and streamlined processes across departments
- Developed and executed an IT security strategy, ensuring compliance with industry regulations and protection against cyber threats
- Led the migration of on-premises infrastructure to the cloud, resulting in increased scalability and cost savings
- Collaborated with cross-functional teams to identify and implement innovative technologies to drive business growth
- Managed Internal, International Network, Telecom, Security, and 24/7 Help Desk Operations
- Implementation, Upgrading, installing, and configuring new Servers, Active Directory, and software to meet company objectives
- Responsible for all end user hardware and software, corporate connectivity and security, and problem resolution
- Worked with business stakeholders to ensure IT services met all business requirements remaining within budget
- Deployed cloud, virtualization, and SAN solutions to leverage new technologies, add business value, increase efficiencies, and reduce overall IT costs to the business
- Responsible for determining current and future IT infrastructure needs for business and accordingly prepare the budget
- Developing CBAs (Cost Benefit Analysis)
- Managed multiple upgrade/migration projects encompassing IT infrastructure resiliency, e-mail journaling/archiving, application/desktop virtualization, colocation data center consolidations and office relocations
- Created project plans and technical documentation, scheduled internal & vendor meetings, allocated resources, tracked budgets, and drove projects to completion
- Researched SaaS vendors, evaluated service offerings and SLAs, performed cost analyses, completed POCs and presented solution recommendations to senior GIS management for replacement of legacy IT applications and infrastructure
- Attending various regulatory audits in the company (MOH, FDA)
- Experience in handling computerized system validation (CSV) process for IT systems implementation
- Managing Mailing Systems and exchange server (Office 365, G-Suite, cPanel), Support Desk, Active Directory
- IT Infrastructure, and IT Applications; successfully established vendor networks, forging strategic alliances & partnerships
- Installed and Managing FortiGate Firewall, SonicWall and Sophos Endpoint with Intercept X to ensure network security
- Administering network security through formulation of security policy, implementation & maintenance of security tools, user's rights management, vulnerability assessment.
IT Officer
Gulf Pharmaceutical Industries, JULPHAR
05.2008 - 10.2020
- Managing Mailing Systems (Office 365, G-Suite, cPanel), Support Desk, Active Directory, IT Infrastructure, and IT Applications; successfully established vendor networks, forging strategic alliances & partnerships
- Installed and Managing FortiGate Firewall and Sophos Endpoint with Intercept X to ensure network security
- Administering network security through formulation of security policy, implementation & maintenance of security tools, user's rights management, vulnerability assessment
- ERP System Implementation and Managing
- ( SAP, Custom ERP, QMS, DMS)
- Architect and Implementation of SAP Business Landscapes like SAP ECC, SAP Business One (B1), SAP S/HANA
- Provide direction and planning for landscape including data growth, patching and upgrades
- Experience in providing Support enormous SAP landscape with 500+ SAP users
- Implementation, Upgrading, installing, and configuring new Servers, Active Directory, and software to meet company objectives
- Installation and Maintenance of QMS System in the Pharmaceutical organizations
- Responsible for all end user hardware and software, corporate connectivity and security, and problem resolution
- Worked with business stakeholders to ensure IT services met all business requirements remaining within budget
- Deployed cloud, virtualization and SAN solutions to leverage new technologies, add business value, increase efficiencies and reduce overall IT costs to the business
- Responsible for determining current and future IT infrastructure needs for business and accordingly prepare the budget
- Developing CBAs (Cost Benefit Analysis)
- Managed multiple upgrade/migration projects encompassing IT infrastructure resiliency, e-mail journaling/archiving, application/desktop virtualization, colocation data center consolidations and office relocations
- Attending various regulatory audits in the company (MOH, FDA)
- Experience in handling computerized system validation (CSV) process for IT systems implementation.
Education
MBA - Information Technology & MIS
National Institute of Business Management
Graduate - Information Technology
Indian Institute of Industry Interaction Education and Research, Engineering
Engineering Diploma - Computer Engineering and Technology
Board of Technical
Skills
- Accomplished SAP Certified and PMP Certified IT Manager possessing 15 years of multifaceted experience in IT
- Infrastructure, ERP, SAP Basis Administration, IT Administration, IT Helpdesk, Implementation, Qualification
- Automation, Commissioning of Machineries and Network Management in various organizations
- Implementation, Managing and providing Technical Support to End users, ERP System, Track and Trace System
- Networking, Network Security, Access Control System, CCTV, Software, Cyber Security and Tele Communication
- System PABX
- IT Infrastructure Management:
- Overseeing the design, implementation, and maintenance of IT systems, networks, and servers
- Ensuring high availability, security, and performance of IT infrastructure
- Conducting regular audits to assess system efficiency and propose improvements
- Project Management:
- Leading cross-functional teams to successfully deliver IT projects within scope, budget, and timeline
- Utilizing project management methodologies (eg, Agile, Scrum) to drive project execution
- Managing stakeholder expectations and ensuring effective communication throughout the project
- Lifecycle
- Information Security:
- Implementing robust security measures to safeguard critical data and comply with industry regulations
- Conducting regular security assessments, vulnerability scans, and penetration tests
- Developing and implementing disaster recovery and business continuity plans
- Vendor Management:
- Collaborating with vendors to evaluate and select appropriate IT solutions
- Negotiating contracts, managing vendor relationships, and ensuring service level agreements (SLAs) are
- Met
- Conducting vendor performance reviews and assessing cost-effectiveness
- Team Leadership:
- Building and leading high-performing IT teams
- Setting performance goals, providing feedback, and fostering professional development
- Promoting a positive work environment and ensuring effective teamwork and collaboration
- SAP Certified Technology Associate - OS/DB Migration for SAP Net Weaver 752
- SAP Certified Technology Consultant - SAP S/4HANA System Administration
- SAP Certified Technology Associate - SAP Solution Manager - Mandatory and Managed System
- Configuration (72 SPS10)
- Project Management Professional Certification (PMP)
- ITIL Foundation from UAcademy
Affiliations
- SAP Certified Technology Associate - OS/DB Migration for SAP Net Weaver 7.52.
- SAP Certified Technology Consultant - SAP S/4HANA System Administration
- SAP Certified Technology Associate - SAP Solution Manager - Mandatory and Managed System Configuration (7.2 SPS10)
- Project Management Professional Certification (PMP)
- ITIL Foundation from UAcademy.
- MOH Audits of different countries (UAE, GCC, Egypt, Oman, Saudi Arabia etc.)
- SFDA SME Team member in Gulf Pharmaceutical Industries.
Additional Information
Provided support for 800+ Endusers ( Desktop, Telephone and SAP, Other Custom Softwares, Manufacturing machines and Laboratory Machines.
Timeline
IT Lead - Assistant Manager
Microsynergy Pharmaceuticals Industries FZCO
11.2020 - Current
IT Officer
Gulf Pharmaceutical Industries, JULPHAR
05.2008 - 10.2020
MBA - Information Technology & MIS
National Institute of Business Management
Graduate - Information Technology
Indian Institute of Industry Interaction Education and Research, Engineering
Engineering Diploma - Computer Engineering and Technology
Board of Technical
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