Sreekumar Ramath
Service & Repair Manager
Dubai
Summary
Entrepreneurial leader with down to earth solutions and problem solver. Proven track-record of technical and managerial experiences in EMEA Region. Hardworking and motivated professional with 15+ years of progressive experience in Engineering, after sales, technical support, channel partner management, and team management. Solid history of balancing team performance, customer service targets and business objectives. Successful in fast-paced, deadline-driven environments to manage goals. Team player with good planning and organizational skills. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
19
19
Certifications
1
1
Language
Work History
Service & Repair Manager
Becton Dickinson, MENAT
11.2022 - Current
- Strategic and organizational development of Technical Service Organization
- Streamlining the Organization Structure and ensuring complete ownership from total P&L perspective
- Working extensively in Africa, to ensure alignment of organization in line with Business needs
- Development of Team leads and ensuring empowerment to have local leadership
- Enhancing the Partner Profile by collaborating with Distributor Excellence (part of commercial Excellence), and innovating management of partners with new tools
- Implementation of Remote tools, Escalation structure, strong back office with enhanced capabilities in Order management, Invoicing, Spare Part management, and other key processes
- Processing service requests including initial assessment of potential product complaints
- Supporting lifecycle initiatives, recalls, and field actions
- Compiling service metrics for designated service teams
- Providing cost estimates to customers for billable service activities
- Supporting capital equipment tenders in MENAT region
- Managing Service agreements and qualification of BD’s certified service partners in MENAT region
- Collaborating within the EMEA Structure, leveraging competencies into MENAT region, and also supporting EU with the Indirect GTM structures.
EMEAI Automation Specialist
Beckman Coulter GmbH,
02.2020 - 10.2022
- Engaged as key focal point to Second level Product Service team on new product and field modification engineering activities
- Engaged directly with Strategic Business Unit (SBU) Product Managers and Lead Service Integrators and ensured harmonization of Service requirements with design roadmaps
- Collaborated and worked across global service teams
- Built and mentored support teams in different regions by identifying right resources and providing adequate trainings
- Spearheaded automation projects in EMEAI region by implementing plans, focused on service efficiency and customer satisfaction
- Critically analyzed the field activities in terms of Service cost, spare part requirements, P&L, Return visits
- Conducted training programs to enhance best practices, and thereby ensure progressive customer satisfaction
- Led team through important transformative period in the Middle East and Asia region, focused on substantial streamlining, process optimization and business profit improvements
- Developed training, assessment and performance monitoring programs to coach and mentor technical associates
- Performed day-to-day execution of program tasks, resolved roadblocks and organizational interdependencies
- Managed program scope, track budget, metrics, and timelines
- Managed project risks, scope changes and other events throughout the life of project
- Certified in Problem Solving tool management and Train the Trainer by Danaher Business systems
- Identified success metrics for service operations in the region and maintained efficiency.
Service Engineer TL- EMEA
iThera Scientific
02.2018 - 02.2020
- Created project plans on revenue generation based on after sales activities
- Built and maintained relationships with new and existing clients while providing high level expertise
- Conducted installations, training, technical failure investigations, troubleshooting and rectification
- Wrote technical manuals and other technical releases based on the modifications of systems
- Developed test protocols based on the quality and safety regulations
- Handled Receiving and testing of hardware modules prior to sending for production
- Organized and led training/certification for the Field Service Engineers
- Visited facilities to ensure the technical support on special events/studies
- Conducted remote support to the clients to resolve the technical failures
- Worked closely with the software, algorithm, and R&D team to enhance the quality of service and products
- Customer base includes major research facilities and universities in the EU, North America and Asia
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services.
Senior Service Engineer
Pure Health Medicals
01.2013 - 01.2018
- Conducted root cause analysis, technical failure incident investigations and rectification, nationwide
- Implement improvements and corrective actions to reduce technical breakdowns and to ensure quality performance of medical instruments
- Performed preventive/corrective maintenance of machines
- Weekly verification of Quality Control results of each client to ensure efficiency of machine
- Provided technical/end-user training
- Prepared laboratory design layouts for laboratories based on customer requirements
- Managed spare parts inventory.
Biomedical Engineer
New Medical Center, Abu Dhabi, Dhabi
01.2012 - 01.2013
- Evaluated, identified, and resolved all technical issues related to different medical equipment
- Assisted manufacturers to install/repair medical equipment
- Assisted Engineers in time-to-time calibration of medical equipment
- Strictly followed international and regional Quality standards-JCI, EHMS etc.
- Visited all intensive care units/Laboratory to ensure perfect working of medical equipment
- Conducted end-user training on various medical devices.
Biomedical Engineer
Westfort Hospital Group
02.2009 - 02.2012
- Resolved Technical Issues related to medical equipment
- Dealt classes on ‘Biophysics’ for nursing and paramedical students
- Prepared Comparison reports for the procurement department prior to purchase
- Led negotiation and solidified service agreement with the companies
- Evaluated quotations according to the requirements
- Evaluated QC data from central laboratory to ensure perfect working of machines
- Conducted technical training
- Evaluated QC data from central laboratory to ensure perfect working of machines
- Conducted technical training.
Education
Technical Team Leadership Program - Leadership
University of Oxford
United KingdomCertified in System Network And Hardware - Technical Studies
Ace Academy
IndiaBachelor of Science - Electronics
Calicut University
Thrissur04.2009
Skills
Team Management
Certification
BECTON DICKINSON ARCTICSUN TARGET TEMPERATURE MANAGEMENT SYSTEMS -USA
Timeline
Service & Repair Manager
Becton Dickinson, MENAT
11.2022 - Current
BECTON DICKINSON ARCTICSUN TARGET TEMPERATURE MANAGEMENT SYSTEMS -USA
02-2022
BECTON DICKINSON MAGNUM BIOPSY SYSTEMS -USA
02-2022
BECTON DICKINSON ENCOR BIOPSY SYSTEMS -USA
02-2022
BECKMAN COULTER DxA AUTOMATION SYSTEMS - GERMANY
04-2020
BECKMAN COULTER POWER EXPRESS AUTOMATION SYSTEMS - GERMANY
04-2020
BECKMAN COULTER REMISOL INTERFACE SOFTWARE – GERMANY
04-2020
EMEAI Automation Specialist
Beckman Coulter GmbH,
02.2020 - 10.2022
ITHERA SCIENTIFIC ACUITY MSOT IMAGING SYSTEMS – GERMANY
04-2018
ITHERA SCIENTIFIC RSOM MSOT IMAGING SYSTEMS - GERMANY
04-2018
ITHERA SCIENTIFIC INVISION MULTISPECTRAL OPTOACOUSTIC IMAGING SYSTEMS - GERMANY
03-2018
Service Engineer TL- EMEA
iThera Scientific
02.2018 - 02.2020
SIEMENS VERSACELL AUTOMATION-ROBOTIC SYSTEM - USA
11-2017
LUMINEX LX200 MOLECULAR BIOLOGYHLA TYPING - NETHERLANDS
05-2017
IMMUCOR ECHO IMMUNOHEMATOLOGY BLOODGROUPING SYSTEMS – GERMANY
11-2016
DIASORIN LIAISON XL IMMUNOLOGY - ITALY
07-2016
SIEMENS ADVIA2120i HEMATOLOGY – USA
07-2016
SIEMENS VERSANT k PCR MOLECULAR BIOLOGY - GERMANY
08-2015
DIASORIN LIAISONXL ADVANCED IMMUNOLOGY – UAE
07-2015
AUTOGENOMICS INIFINITI PLUS MOLECULAR BIOLOGY - USA
06-2015
SIEMENS IMMULITE2000XPi IMMUNOLOGY – USA
08-2014
DIASORIN LIAISON IMMUNOLOGY – JORDAN
05-2014
Senior Service Engineer
Pure Health Medicals
01.2013 - 01.2018
Biomedical Engineer
New Medical Center, Abu Dhabi, Dhabi
01.2012 - 01.2013
Biomedical Engineer
Westfort Hospital Group
02.2009 - 02.2012
Technical Team Leadership Program - Leadership
University of Oxford
Certified in System Network And Hardware - Technical Studies
Ace Academy
Bachelor of Science - Electronics
Calicut University
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