Sreelakshmi Babu

Back Office Administration & Operations Documentation:

Organize and coordinate office activities to ensure efficiency and adherence to company policies. Prepare AMC-based work scheduling and maintain records and documents of vendor and contractor quotations, LPOs, work permits, Municipality certifications, and post-service reports for facilities.

Team Leadership:

Lead and manage teams of facility staffs by providing guidance and support to supervisors to ensure high performance.

Client Relations:

Overseeing relations with external vendor contracts to ensure good customer service includes addressing inquiries, building trust, facilitating transparent communication, and encouraging healthy feedback.

Finance:

Work closely with the finance department to generate invoices and vouchers, and coordinate with accounts for payment and collection.

HR Coordination:

Coordinate with HR to ensure labor's needs, such as annual vacation, benefits, and visa renewal updates, are met.

Communication and Coordination:

Efficiently coordinate and manage schedules internally. Collaborate with various departments to enhance facility emergency preparedness and update KPIs. Proactively engage with clients through email, phone, or in-person meetings at the office premises. Follow up on sales inquiries, process invoices, and provide service reports.

Health Safety Environment (HSE):

Oversee the execution of HSE policies, processes, standards, and procedures across all work sites aligning with contractual obligations and international standards.

Flexibility & Adaptable:

Collaborates effectively with cross-functional teams, embraces changes in workflow, and actively contributes to continuous improvement efforts.

Front Desk Management:

Warmly greet and assist visitors and staff, ensuring a professional and positive welcoming experience.

Administrative Task:

Handling administrative duties, answering incoming calls, screening and forwarding them to the relevant offices, and managing inquiries directly and through phone.

Record Management:

Maintain accurate records, including visitor and staff data, meeting schedules, and other relevant information.

Facility Coordination:

Coordinate with the Housekeeping department, Security department, BMS team, and Valet parking to ensure a secure and well-maintained office environment.

Problem Solving:

Effective communication with visitors and coordination internally for swift resolution.