SREELEKSHMI BS
Sharjah,United Arab Emirates
Summary
A highly skilled professional with expertise in data entry efficiency and proficiency, complemented by fluency in multiple languages. Demonstrates exceptional service-oriented selling and adept use of electronic health records, ensuring seamless operations in healthcare settings. Known for goal-orientated planning and multitasking proficiency, coupled with strong ethics and professionalism. Resilience and stress management are key strengths, driving success in dynamic environments.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Care Support & Client Service Coordinator
COTA Inspires
Toronto, Canada
06.2023 - 12.2024
- CDeveloped personal care plans for adults with mental health needs using OCAN tools.
- Scheduled and followed up on appointments to ensure timely support for patients.
- Provided professional service by addressing client and family inquiries and resolving issues.
- Collaborated with health insurance companies to verify coverage and assist with claims.
- Coordinated community services, facilitating access to housing, financial aid, and mental health resources.
- Tracked client progress through regular check-ins and updated case files in CHRIS system.
- Liaised with multidisciplinary teams to ensure comprehensive client care delivery.
- Advocated for client rights by navigating ODSP and Ontario Works systems, writing appeals.
Care Support Worker / Resident Care Coordinator
Sienna Senior Living
Toronto, canada
10.2022 - 04.2023
- Provided emotional support to enhance resident well-being and diminish isolation.
- Facilitated resident involvement in social and wellness initiatives to foster independence.
- Coordinated with nurses, families, and medical teams for consistent care delivery.
- Organised daily schedules and care routines, managing appointments and activities.
- Maintained detailed, confidential records of resident progress and health concerns.
- Collaborated on multidisciplinary teams for holistic patient care.
Front Office & Clinical Support Executive
KIMS
Trivandrum, INDIA
11.2021 - 06.2022
- Facilitated engagement in prescribed exercise routines and recreational activities, promoting recovery and emotional well-being.
- Managed patient registration and admission processes, verifying documentation, updating personal and medical information in the hospital system.
- Scheduled appointments and coordinated follow-up visits, ensuring efficient communication between patients and medical staff.
- Handled phone calls and correspondence, providing timely responses to inquiries and redirecting calls to appropriate departments.
- Prepared and processed billing information, including generating invoices, handling insurance documentation, and coordinating with the finance department for claims and payments.
- Maintained accurate records of billing transactions, patient files, and appointment logs in both digital and paper-based systems.
Tele-Counselor & Shift Coordinator
National Health Mission - Government of Kerala
Kerala, India
03.2020 - 11.2021
- Delivered 24/7 telephone counselling and emotional support, addressing high volumes of COVID-19 inquiries.
- Provided accurate health information on symptoms, isolation, testing, and vaccination per NHM and ICMR guidelines.
- Coordinated patient care by assisting with COVID-19 test bookings, ambulance services, and hospital admissions.
- Managed vaccination registrations and hospital bed allocations while offering follow-up support for COVID-positive patients.
- Identified high-risk cases and referred them to appropriate medical teams or emergency responders.
- Collaborated with local health teams to facilitate contact tracing and ensure timely patient response during crises.
- Maintained call records with an emphasis on privacy and data accuracy.
- Supervised Tele-Counsellor Team, optimising staffing and resolving workflow issues during shifts.
Education
Diploma - Addiction and Mental Health
Fanshawe College
Canada 09.2022 - 04.2023
Master of Arts - Social Work
Central University of Kerala
India 06.2018 - 07.2020
Bachelor of Arts - Communicative English
University of Kerala
India 06.2015 - 05.2018
Skills
- Multilingual fluency
- Positive attitude
- Time management
- Electronic health records
- CRM systems knowledge
- Goal-oriented planning
- Multitasking skills
- Data entry
- Professional ethics
- Communication excellence
- Resilience and stress management
Timeline
Care Support & Client Service Coordinator
COTA Inspires
06.2023 - 12.2024
Care Support Worker / Resident Care Coordinator
Sienna Senior Living
10.2022 - 04.2023
Diploma - Addiction and Mental Health
Fanshawe College
09.2022 - 04.2023
Front Office & Clinical Support Executive
KIMS
11.2021 - 06.2022
Tele-Counselor & Shift Coordinator
National Health Mission - Government of Kerala
03.2020 - 11.2021
Master of Arts - Social Work
Central University of Kerala
06.2018 - 07.2020
Bachelor of Arts - Communicative English
University of Kerala
06.2015 - 05.2018
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