Sreelekshmi.MS
Dubai
Summary
Dedicated and meticulous human resources professional with over 5years of experience managing multiple human resource functions to deliver compliance, personnel communication and workforce programs. Flexible and focused team player with expertise in recruitment and retention, mediation, confidential records management, staff training and development, inventory control and complex problem resolution
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Officer in HR
Abudhabi Commercial Bank
12.2022 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- To provide internal and external customers with accurate information regarding ADCB products.
- Maximized returns and minimized risk and enhanced relationship for bank.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
HR and Administrative Officer
Arc and Marc Chartered Accountants
10.2020 - 09.2022
- Created, prepared, and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Screened CV's from different platforms and setting interviews with top officials and then recruitment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Employees Visa Processing and other procedures.
- Prepared agendas and took notes at meetings to archive proceedings.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Performed VAT calculation and Submissions.
- Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
Assistant HR Officer
SBI,Kollam
09.2017 - 08.2020
- Develop and maintain strong business relationship with clients and consultants to develop potential sources for future placements as well as to profile company as active job seekers choice.
- Facilitate internal and external recruitment vacancies by utilizing variety of sources and employee referrals.
- Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Conducted company-wide town hall meetings to convey updates.
Education
MBA - Human Resources Management
Rajadhani Business School
Kerala, India06.2017
Bachelor of Science - Computer Applications
CHMM College For Advanced Studies
Kerala, India05.2015
Skills
- Corporate Standards
- Partnership Management
- Upselling
- Issue and Complaint Resolution
- Payroll/WPS/Visa Process
- Recruitment
- Calm and Professional Under Pressure
- Coordination Capacity
- Document and Records Management
- Customer Retention Strategies
Certification
DIFRS, MS Excel, SAP,Tawasul,ERP
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Tamil
Intermediate (B1)
Malayalam
Bilingual or Proficient (C2)
Timeline
Customer Service Officer in HR
Abudhabi Commercial Bank
12.2022 - 07.2023
HR and Administrative Officer
Arc and Marc Chartered Accountants
10.2020 - 09.2022
Assistant HR Officer
SBI,Kollam
09.2017 - 08.2020
MBA - Human Resources Management
Rajadhani Business School
Bachelor of Science - Computer Applications
CHMM College For Advanced Studies
DIFRS, MS Excel, SAP,Tawasul,ERP
Similar Profiles
Pramod Nair SivasankaranPramod Nair Sivasankaran
Business Development Manager at Abudhabi Commercial Bank ( ADCB)Business Development Manager at Abudhabi Commercial Bank ( ADCB)
ASADULLAH BASHA SHAIKASADULLAH BASHA SHAIK
BUSINESS ANALYST /Quality Assurance at ABUDHABI COMMERCIAL BANKBUSINESS ANALYST /Quality Assurance at ABUDHABI COMMERCIAL BANK
Sagaya Chinnapparaj PSagaya Chinnapparaj P
Lead Production Support Engineer at First Abudhabi BankLead Production Support Engineer at First Abudhabi Bank