SREENATH NARAYANAN

• Responsible for the administrational functions of the company which includes procurement, maintenance, and relationship with suppliers.
• Maintain personnel/supplier records and update internal databases to support document management.
• Coordinate with human resources department to handle payroll, personnel databases, conducting training and related staff requirements.
• Hire, manage, develop and train staff, establish and monitor goals, conduct performance reviews and administer salaries for staff.
• Delegate tasks to administrative support staff to organize and improve office efficiency.
• Optimize organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Supervising and managing the duties/responsibilities of a team of front-line staffs.
• Resolve issues through active listening and open-ended questioning, escalating major problems to manager.
• Overall responsibility in the Safety and Compliance areas of the organization in coordination with the laid down guidelines of Roads and Transport Authority – Dubai, Dubai Municipality & Emirates Authority for Standardization and Metrology
• Monthly verification/checking of the Organization's Environmental, Health and Safety areas
• Quality coordinator of the company for ISO standards (ISO 9001:2015, ISO 14001:2015, ISO 18001:2007, ISO 17020:2012 Food Transportation Vehicles Inspection & ISO 17020:2012 Inspection of Trailers & Semi-trailers)
• Captain of the Fire Marshall team within the organization in coordination with Dubai Civil Defense Department.

• Mentored team members to enhance professional development and accountability in workplace.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Developed strategy to increase sales and drive profits.

• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
• Maintaining relationship with bank employees and training them with product knowledge
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Providing financial advisory services to customers
• Scrutiny of applications for log in.

• Reviewed general ledger entries and assessed accuracy.
• Monitored status of accounts receivable and payable to facilitate prompt processing.
• Processed payroll by validating work hours and attendance of employees.
• Handling day-to-day cash transactions
• Completed financial reports, providing insight into performance, operations and cash flow.
• Budget Forecasting.
• Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.

• Forecasted sales and established processes to achieve sales objectives and related metrics.
• Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
• Prepared sales reports with informative graphs and charts to outline key data.
• Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
• Researched target market and identified customers' unique needs to suggest suitable products.

GPA: 76