Sreenath Retnam
Al Qusais,UAE
Summary
Dynamic professional with expertise in customer relationship management and a strong focus on target achievement. Demonstrates mastery of CRM software and digital marketing, alongside proficiency in brand promotion strategies. Skilled in decision-making, positive influence, and e-commerce platforms, with extensive experience in payment processing and business development. Adept at lead generation and pipeline management, complemented by capabilities in human resources and operations optimisation. Career goals include leveraging multitasking abilities to drive business growth and enhance operational efficiency.
Overview
12
12
years of professional experience
Work history
Sales Manager
Cars24
Dubai, UAE
2025.10 - Current
- Streamlined sales processes to enhance team productivity.
- Developed robust client relationships for improved business growth.
- Pioneered the implementation of CRM systems for improved data management and customer relations.
- Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
- Implemented training programmes, improving team performance levels.
- Improved bottom-line results with meticulous budget control.
- Managed key accounts, resulting in consistent revenue generation.
- Coordinated promotional campaigns to boost brand visibility.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Managed team of 40 staff, driving performance with motivational strategies to exceed sales targets.
- Increase 7 days retun policy to 30 days
- Developed Life time warranty was introduced in the used car market for Cars24.
- Reduced the TAT of the finance process from 12 days to 7 days.
- Handled the team to sell premium vehicles value more than 100k AED
- Increased Conversion for Test drive to booking from 30% to 45% and delivery from 45% to 55%.
SALES AND OPERATION
JETOUR
Dubai, UAE
2025.01 - 2025.10
- Achieved company objectives by setting clear team goals.
- Handled customer complaints and queries, ensuring high levels of satisfaction.
- Implemented new CRM system, resulting in better customer management.
- Coordinated logistics function to ensure timely delivery of orders.
- Managed sales and operations teams to increase overall productivity.
- Streamlined business processes for improved efficiency.
- Analysed market trends for competitive positioning of products and services.
- Conducted regular staff training sessions, enhancing skill sets and knowledge base of the team.
- Developed new operational strategies for increased sales performance.
- Boosted brand visibility by organising promotional activities and events.
- Established long-term relationships with clients through effective communication techniques.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Analysed consumer data to predict future purchasing trends for informed decision-making.
SALES TEAM LEADER
CARS 24
Dubai
2021.03 - 2024.12
- Identified potential markets expanding business opportunities for company.
- Analysed market trends to adjust our sales approach accordingly.
- Identified potential markets expanding business opportunities for the company.company.
- Boosted company reputation with excellent customer service skills.
- Organised sales training courses, resulting in improved team performance.
- Recruited high-performing individuals, building competitive sales team.
- Implemented effective sales techniques leading to better conversion rates.
- Improved team morale by implementing weekly meetings and goal-setting sessions.
- Delegated tasks effectively, ensuring smooth operation of team.
- Oversaw daily operations, ensuring efficiency and consistency in work output.
- Handled complex customer complaints gracefully, maintaining positive company image.
- Motivated team members to exceed established sales targets, creating incentives to increase morale.
SENIOR REPRESENTATIVE - SERVICE MARKETING/ WARRANTY ENGINEER
SAUD BAHWAN AUTOMOTIVE LLC
Muscat
2015.10 - 2020.05
- Managed sales at Regional level for all the automotive range of products introduced by the company.
- Following up with payer if LPO is issued to ensure timely payment is received.
- Implemented sales management system and process which the company had/ wished to implement in future.
- Ensured achievement of sales target for all products falling under the department on a monthly/ quarter/ half yearly/ yearly basis.
- Followed up the market trends to achieve metrics to conduct competitor analysis.
- Coordinated events to promote company products and services.
- Provided excellent customer service, received commendations from clients frequently.
- Maintained high standards of service for positive customer experiences.
- Assisted in the development of marketing materials to increase visibility.
- Built and maintained productive client relationships to maintain satisfaction and loyalty.
- Networked with potential partners and clients to source revenue-building opportunities.
- Understood business objectives and adapted sales services to achieve KPIs.
- Company Overview: OMAN
SERVICE MARKETING EXECUTIVE
AAS MOTORS MULTI BRAND
Nagercoil
2014.07 - 2015.08
- Maintained consistent brand messaging across multiple channels ensuring uniformity in communication and visual style.
- Conducted competitor analysis for maintaining a competitive edge in the marketplace.
- Collaborated with design team in creating visually appealing promotional materials, attracting more prospects.
- Identified potential market opportunities through extensive market research and analysis.
- Developed comprehensive marketing strategies to enhance brand visibility.
- Boosted customer retention by implementing effective email marketing tactics.
- Implemented efficient CRM systems to streamline customer interactions and communications.
- Identified new customer segments and target audiences to expand reach.
- Delivered top-quality marketing strategy and consultative services with consistently high client satisfaction scores.
- Reviewed and incorporated performance data and client feedback to inform continuous improvement initiatives.
Education
Bachelor of Technology - Engineering (Mechanical)
Hindustan University
Chennai / India 08/2010 - 05/2014
Skills
- Customer relationship management
- Target achievement focus
- CRM software mastery
- Digital marketing understanding
- Brand promotion strategies
- Decision-Making confidence
- Positive influence
- E-Commerce platforms
- Payment Processing
- Business development
- Lead generation
- Pipeline Management
- Human Resources
- Operations optimisation
- Multitasking capabilities
LANGUAGES
English: Fluent
Malayalam: Advanced
Telugu: Intermediate
Tamil: Native
Hindi: Upper intermediate
Arabic: Beginner
WEBSITES, PORTFOLIOS, PROFILES
www.linkedin.com/in/sreenath-retnam-a9322618b
Timeline
Sales Manager
Cars24
2025.10 - Current
SALES AND OPERATION
JETOUR
2025.01 - 2025.10
SALES TEAM LEADER
CARS 24
2021.03 - 2024.12
SENIOR REPRESENTATIVE - SERVICE MARKETING/ WARRANTY ENGINEER
SAUD BAHWAN AUTOMOTIVE LLC
2015.10 - 2020.05
SERVICE MARKETING EXECUTIVE
AAS MOTORS MULTI BRAND
2014.07 - 2015.08
Bachelor of Technology - Engineering (Mechanical)
Hindustan University
08/2010 - 05/2014