Sreenath Sreekantan
Abu Dhabi,AZ
Summary
. Well-qualified Airport Operations Supervisor successful handling airport operations and building projects. Knowledgeable about safety, security and regulatory concerns. Offering 12 years of progressive experience in aviation industry.
Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Travel Consultant
Air India Express in Arabian Travel Agency, L.L.C -GSA
Khalidiya, AZ
04.2019 - 12.2023
- ABUDHABI
- Booking & reservation, ticket issuance (Radix and Skypeed Naviatare)
- Effectively completes invoicing and accounting
- Researches and provides solutions to any travel related problem clients may have experienced with arrangements made by organization with total management
- Performs other office functions as needed and seeks ways to personally add to overall efficiency of operation, Service documentation of PNRs
- Handling customer related queries regarding online bookings
- Took payments via credit and debit cards and handled all sensitive information with professionalism and discretion
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
Traffic officer
Air India Express in ABUDHABI AIRPORT, ABUDHABI AIRPORT
11.2015 - 03.2019
- Handling of Arrival & Departure of flights
- Coordinating with operations department on flight dispatch details
- Counter supervising
- Supervises to ensure that meal preferences are loaded as per requirement
- Coordinating with engineering department for flight inspection
- Supervising loading and unloading baggage and cargo
- Liaising with fuel suppliers for quick re-fueling of aircraft. Handling last minutes sale and late reporting Passenger at check in counter
- Maintained safety standards by conducting regular inspections and implementing corrective actions as needed
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to team for seamless customer support
Ground Handling Agent
RAK Airways | RAS AL KHAIMAH
Ras Al-Khaimah, RK
10.2010 - 02.2014
- Responsible for ensuring on time performance of all airport operations at hub station
- Smooth and efficient handling of aircraft, crew, passengers, baggage, cargo and equipment within specified safety and budgetary guidelines
- Responsible for monitoring and maintaining Ground Operations stationary for hub station and outstations
- Coordination between different department for smooth flights operation
- Preparing flight handling report (FHR) for airline management
- Passenger check-in and supervisory in SITA DCS and Evinta)
- LDM,SOM,SLS,MVT, and other related messages through SITA DCS
- Meet and Assist for VIP/CIP passengers
- Passenger's check-in and boarding
- Revenue charge notes and other related documents
- Crew clearance for schedule and charter flights
- Baggage and cargo loading
- Handling of Arrival & Departure of flights
- Responsible to prepare monthly statistics report at Hub station
- Handling last minutes sale and late reporting Passenger at check in counter
- Manage safety / security issues and recovery in accordance with company
Education
High School Diploma -
AIRLINE ACADEMY
TRIVANDRUM04.2007
Board of Education
ATTINGAL04.2007
Skills
- Other Skills:
- Computer:
- MS OFFICE (MS word, Excel
- Power point, Outlook and
- Internet)
- Customer service skills
Patience and ability to remain calm in stressful situations
ability to work well with others
ability to accept criticism and work well under pressure
to be flexible and open to change
sensitivity and understanding
excellent verbal communication skills
Certification
Certificate of completion of SDCS CHECK-IN, SUPERVISOR & LDP
training held at RKT for the RAK Airways network SDCS
implementation on Nov 2013.
Ramp Handling/ Aircraft Dispatch Procedure from AIR ARABIA,
Sharjah Airside Safety Training from AIR ARABIA, Sharjah Initial
Training Cat 10 & cat 11 on Dangerous Goods Regulations from
RAK Airways, Ras Al Khaimah
Passenger Services Skills course
Gerry's DNATA, Karachi, Pakistan
Timeline
Travel Consultant
Air India Express in Arabian Travel Agency, L.L.C -GSA
04.2019 - 12.2023
Traffic officer
Air India Express in ABUDHABI AIRPORT, ABUDHABI AIRPORT
11.2015 - 03.2019
Ground Handling Agent
RAK Airways | RAS AL KHAIMAH
10.2010 - 02.2014
High School Diploma -
AIRLINE ACADEMY
Board of Education
Certificate of completion of SDCS CHECK-IN, SUPERVISOR & LDP
training held at RKT for the RAK Airways network SDCS
implementation on Nov 2013.
Ramp Handling/ Aircraft Dispatch Procedure from AIR ARABIA,
Sharjah Airside Safety Training from AIR ARABIA, Sharjah Initial
Training Cat 10 & cat 11 on Dangerous Goods Regulations from
RAK Airways, Ras Al Khaimah
Passenger Services Skills course
Gerry's DNATA, Karachi, Pakistan
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