SRIHARSHAA PRABHAKAR
DUBAI
Summary
Goal-driven, accomplished, and results-driven Account Director with 24 years of experience leading and managing strategic client relationships in the Information & Communications Technologies industry. Proven track record of driving business, revenue, and growth. Committed to excellence and focused on driving impactful sales strategies. Known for fostering collaborative team environments and consistently achieving sales targets. Highly adaptable and reliable, with strong skills in leadership and communication. Experienced in developing and executing sales strategies that drive market growth. Utilizes in-depth knowledge of market trends and customer needs to deliver tailored solutions. Demonstrates effective team leadership and a track record of achieving significant sales outcomes.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Sales Director
Mannai Corporation
03.2024 - Current
- Identified areas of opportunity within existing accounts, upselling products or services accordingly for revenue growth.
- Led successful contract negotiations, securing favorable terms for long-term business partnerships.
- Launched new product lines, driving sales growth and expanding the company''s offerings.
- Expanded market share with targeted prospecting and strategic partnership development.
- Mentored junior sales team members to foster professional growth and enhance overall team success.
- Developed comprehensive sales plans, setting ambitious targets and guiding the team towards their achievement.
Account Director
Huawei Technologies
01.2021 - Current
- Lead a portfolio of Key Strategic Client Accounts, Managing Relationships, and Driving Huawei's Technology and Solution Sales in Wireless, Networking, Storage, Datacenter and Cloud Computing Technologies.
- Develop and Execute Strategic Account Planning to achieve Multi-Million Dollars worth of Order and Revenue Targets and Business Objectives.
- Collaborate with Cross-Functional Teams& Business Functions to ensure seamless delivery of Solutions, Products and Services.
- Conduct regular meetings with Strategic Clients to understand their Technology Needs, Drive Business and Digital Transformation and provide Strategic Guidance.
- Build and Maintain strong relationships with Key Stakeholders at all levels of the Strategic Client Organization.
- Delivered Account Expansion & Upselling, resulting in a 30% increase in Orders & Revenue.
- Monitored market Trends and Competitor activities to identify potential risks and opportunities.
- Prepared and delivered persuasive presentations to clients, highlighting the value proposition of Huawei Technologies and ROI of our Solutions.
- Managed and worked to leverage Budget and Funds to Upsell Solution and Products for Expansion and Strategic Projects.
CTO
Huawei Technologies
01.2020 - 12.2020
- Provide strategic vision and leadership as the CTO of Gulf-North (Qatar, Kuwait & Bahrain), driving the development and execution of Huawei's Technology and Solutions Roadmap.
- Lead a high-performing technology team, fostering a culture of innovation, collaboration, and continuous improvement.
- Define and implement technology standards, best practices, and processes to optimize solution selling workflows and ensure scalability, reliability, and security.
- Collaborate with cross-functional teams, including product management and business development, to align technology initiatives with organizational goals and customer needs.
- Drive the adoption of Customer Centric Technical and Business Centric Methodologies, promoting efficiency and productivity across the Solution Selling to Deployment Lifecycle.
- Oversee the design, development, and deployment of Huawei Technology Solutions in Networking, Computing, Datacenter and Surveillance Technologies, ensuring high-quality deliverables within defined timelines and budgets.
- Evaluate emerging technologies and industry trends, identifying opportunities for innovation and competitive advantage.
- Establish and maintain relationships with technology partners and eco system vendors, negotiating contracts and managing the performance.
- Maintained all confidential information and protocols to adhere to privacy laws.
- Selected and mentored senior staff, creating successful leadership team.
Lead Solution Architect
Huawei Technologies
08.2017 - 12.2019
- Adapted workflow to meet need business needs of Huawei Technologies in Gulf-North.
- Delivered many detailed Solution Proposals covering system specifications, resource requirements and timelines to win Strategic Multi-Million Dollar National Wide Projects against the Competition.
- Kept updated on advancements to latest Huawei and Industry Centric Technology & Information System Solutions.
- Initiated updates to systems, enhancing workflows and adding new functionalities.
- Validated systems to assess needed improvements and recommend options for closing gaps and enhancing functionality.
- Determined strengths and weaknesses of established processes and practices.
- Applied appropriate project management technique to execute ICT projects successfully.
- Developed team communications and information for meetings.
- Thrived in fast-paced environment with energy and enthusiasm.
- Diffused challenging situations using conflict management techniques.
- Collaborated with team members to achieve target results.
- Implemented more efficient processes and reduced wasted resources.
Technical Director
Salam Tech / Itelligent Tech
08.2014 - 07.2017
- Led a team of Solution Architects, Deployment Engineers in Datacenter Networking, Cloud Computing, Virtualization and Collaboration Technologies to Design and Deliver Strategic Large-Scale Projects.
- Collaborated closely with executive leadership to define technology strategies aligned with business objectives.
- Spearheaded the Solution Sales Strategy and Better Project Management Methodologies, resulting in increased efficiency, faster time to market, and improved customer satisfaction.
- Implemented robust cybersecurity measures to protect sensitive data and ensure compliance with industry regulations.
- Managed vendor relationships, negotiating contracts and driving cost savings while maintaining high service levels.
- Stayed up to date on the latest technologies and developments with Information and Communications Industry through regular networking and research.
Manager
Mannai Corporation
02.2008 - 08.2014
- Developed Cisco Collaboration & Virtualization Market and increased the Growth by 30% YoY.
- Coached and mentored team members, regularly assessing knowledge and skills gaps and implementing corrective action.
- Supervised and delegated tasks to employees to meet key productivity targets.
- Managed team by offering support and constructive feedback to improve skills and maximise potential.
- Led monthly staff meetings for team to communicate updates, process improvements and shifting business priorities.
- Achieved management objectives, consistently hitting deadlines and performance targets.
- Built collaborative cross-functional teams supporting development and implementation of proactive policies.
- Determined strengths and weaknesses of established processes and practices.
- Harnessed upselling, cross-selling and persuasive skills in converting potential clients into adopting enhanced Collaboration and Networking Technologies.
Senior IT Consultant
Emirates Computers
06.2007 - 02.2008
- Designed and Delivered many Strategic Projects by applying Solutions and Best Project Management Techniques to execute ICT Projects Successfully.
- Spearheaded the custom development of technology solutions, tailored to
complex client requisites, followed by their implementation and post-
implementation support. - Evolved effective solutions for clients across Government, Defense, Education, Financial Services, and Healthcare Sectors.
- Provided updates to Solution and Technology Advancements.
- Worked closely with Cisco, Dell, NetApp, Riverbed and local Service Providers like Etisalat.
Senior IT Consultant
CNS
08.2006 - 05.2007
- Designed and Delivered many Strategic Projects by applying Solutions and Best Project Management Techniques to execute ICT Projects Successfully.
- Spearheaded the custom development of technology solutions, tailored to complex client requisites, followed by their implementation and post- implementation support.
- Evolved effective solutions for clients across Government, Defense, Education, Financial Services, and Healthcare Sectors.
- Provided updates to Solution and Technology Advancements.
- Worked closely with Cisco, Dell, NetApp, Riverbed and local Service Providers like Etisalat.
Technical Specialist
Wipro Infotech
06.2003 - 08.2006
- Coordinated IT audits to maintain data privacy and IT security of business systems.
- Commissioned new tech to replace legacy systems for all hardware and software applications.
- Planned project roadmap, defined scope of work, scheduled project
delivery and supervised resource utilization to ensure seamless execution
of projects. - Involved in infrastructure planning and customized solution
development, along with problem resolution for clients, whenever the
need arose. - Produced educational materials and delivered training sessions for clients on IT applications.
- Delivered technical information in an easily digestible way for clients and internal teams using Powerpoint Presentation and Training Content.
System and Network Administrator
Core Soft
05.2002 - 06.2003
- Delivered reliable support for all server-class systems.
- Set up, optimised and managed network equipment.
- Consulted users to determine areas in need of improvement.
- Monitored networks using SolarWinds to develop robust IT solutions.
- Developed and tested installation of company-wide servers.
- Responded quickly to logged requests and incidents, achieving service KPIs.
- Understood key systems in use, providing business-as-usual (BAU) IT support on day-to-day basis.
- Operated server management tools for patching, monitoring and backup activity.
- Implemented desk moves and changes to end-user technology such a monitors, laptops and other peripheral devices.
- Analysed log files, systems and network traffic to identify improvement opportunities.
Technical Support Executive
Dell Technologies
08.2001 - 04.2002
- Provided technical support to clients, and played a key role in
troubleshooting issues related to servers, workstations and networks.
Was recognized for providing higher level of Customer Satisfaction. - Utilised root cause analysis to diagnose and troubleshoot commonly reoccurring issues.
- Communicated effectively with technical support teams to resolve escalated issues swiftly and efficiently.
- Installed operating systems and configured business applications to support systems overhaul.
- Provided accurate and detailed diagnostic and troubleshooting information over the phone and via webchat.
- Supported junior staff members through informal on-the-job training and supervision.
- Utilised a solution-focused approach to resolve and clear customer cases efficiently.
- Followed up on resolved tickets, conducting surveys to gather feedback and uncover service desk inefficiencies.
Founder
Blue Chip Inc
07.1999 - 08.2001
- Founded Blue-Chip Inc to provide Solution, Sales and Maintenance for Laptops, Desktops and Networking for Large Enterprises
- Developed clear mission, vision and culture for company employees.
- Followed industry trends and patterns to inform product development decisions.
- Kept active presence within industry through regular networking, marketing and promotional activities.
- Identified opportunities for revenue growth, implementing measures for capitalising on market needs.
- Made high-level decisions to implement company policies and strategies, improve procedures and grow revenue.
Education
B.E. - Mechanical
Mysore University
1999
Skills
- Account Planning
- Sales Management
- Business Management
- Strategic Planning
- Team Management
- Negotiation and Persuasion
- Sales Reporting
- Budget Development
- Client Campaigns
- Lead & Pipeline Development
- Trends & Demand Forecasting
- Pricing Strategies
- Competitive Analysis
- Solution Sales
- Project Management
- Resource Optimization
- Channel partnerships
- Solution selling
- Salesforce proficiency
- Pipeline management
- Sales training
- Upselling strategies
- Competitive intelligence
- Client relationship management
Accomplishments
- Delivered Multiple Strategic Breakthrough for Huawei in Qatar & Gulf-North and have won the Huawei President's Medals.
- Designed & Deployed Multiple Strategic MPLS, DWDM & Street Surveillance Projects.
- Designed Multiple Projects Supporting FIFA 2022 for Strategic Clients and Won Customer Awards and Recognition.
- Signification Contribution in Positioning and Delivering Industrial GPON Solution for Many Large Deployments.
- Designed and Delivered Multiple Computing & Storage Projects for Strategic Port Project in Qatar.
- Delivered Multiple Technology Transformation and Enablement Workshops.
- Recognised by Management for strong Solution Sales and Project Delivery with Outstanding Awards.
- Increased the Solution Competitiveness to Compete against incumbent vendors to deliver the Core Value of Multi-Vendor Advantages.
- Delivered & Implemented Business Continuity Model and Infrastructure.
- Optimized the Pricing Strategy to deliver Better Profitability across the Organization.
Certification
- Cisco Certified Internetwork Expert - CCIE - 27816
- HCIE - Written - Routing and Switching
- HCP - Routing and Switching
- Cisco ACI Design & Deployment – SE Certified
- Cisco Advanced Datacenter and UCS Design – SE Certified
- VMware Certified Professional – Network Virtualization -
Certified - Cisco Certified Network Professional
- Cisco Certified Network Associate
Languages
English
Bilingual or Proficient (C2)
Hobbies
- Music Production
- Landscape Photography
- Plane Spotting
- Gardening
- Farming
- Cooking
Education
other
Timeline
Senior Sales Director
Mannai Corporation
03.2024 - Current
Account Director
Huawei Technologies
01.2021 - Current
CTO
Huawei Technologies
01.2020 - 12.2020
Lead Solution Architect
Huawei Technologies
08.2017 - 12.2019
Technical Director
Salam Tech / Itelligent Tech
08.2014 - 07.2017
Manager
Mannai Corporation
02.2008 - 08.2014
Senior IT Consultant
Emirates Computers
06.2007 - 02.2008
Senior IT Consultant
CNS
08.2006 - 05.2007
Technical Specialist
Wipro Infotech
06.2003 - 08.2006
System and Network Administrator
Core Soft
05.2002 - 06.2003
Technical Support Executive
Dell Technologies
08.2001 - 04.2002
Founder
Blue Chip Inc
07.1999 - 08.2001
B.E. - Mechanical
Mysore University
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