Srinivas Vangapelli
F&B supervisor
Dubai
Summary
Service-centric Restaurant&Bar Supervisor with 8 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Overview
10
10
years of professional experience
5
5
Certifications
4
4
Languages
Work History
Outlet Supervisor
Media One Hotel
10.2023 - Current
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Boosted sales through the development of innovative cocktail menus and promotional events.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Evaluated employee performance periodically through observation, feedback sessions, goal-setting meetings.
- Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Purchased supplies according to expected demand.
- Scheduled bands, singers and musicians for live music nights.
- Handled cash accurately and prepared nightly deposits.
- Consulted with managers to organize special events and promotions.
Restaurant Shift Leader
Media One Hotel
02.2023 - 09.2023
- Enhanced Guest satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Conducted performance reviews and provided staff with feedback and guidance.
- Evaluated customer needs and feedback to drive product and service improvements.
- store orders &inventory
Bartender
Media One Hotel
11.2021 - 01.2022
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender
Westin Hotel
03.2017 - 08.2020
Restaurant Waiter
Abu Dhabi National Hotels Compass
03.2014 - 02.2017
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Maintained clean and organized dining areas for optimal guest experience.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Education
Hotel Management
IHM Hyderabad
05.2012
High School Diploma -
Loyola Jr College
Karimnagar ,hyderabad 04.2001 -
Skills
Operations Management
undefinedCertification
Food safety certificate Dubai&abudhabi
Dance &cricket
- Actively participated in varies cultural events organized by the hotel ,showcasing talents in dancing & contributing vibrant atmosphere .
- engaged in inter-hotel competitions and sportsmanship in both dancing and cricket tournaments
Timeline
Supervisor of the year
01-2024
Sustainability
11-2023
Supervisor of the quarter
11-2023
Outlet Supervisor
Media One Hotel
10.2023 - Current
HIPO
08-2023
Restaurant Shift Leader
Media One Hotel
02.2023 - 09.2023
Food safety certificate Dubai&abudhabi
05-2022
Bartender
Media One Hotel
11.2021 - 01.2022
Bartender
Westin Hotel
03.2017 - 08.2020
Restaurant Waiter
Abu Dhabi National Hotels Compass
03.2014 - 02.2017
High School Diploma -
Loyola Jr College
04.2001 -
Hotel Management
IHM Hyderabad
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