Srinivasan Vijaysekar

• Acted as the primary contact and escalation point for technical and security-related issues across high-value customer accounts, ensuring rapid resolution of critical incidents.
• Led a team of cybersecurity professionals, driving performance and ensuring achievement of operational goals.
• Coordinated responses to security incidents, ensuring thorough root cause analysis and timely remediation.
• Identified opportunities for service improvement and implemented cybersecurity best practices to enhance service delivery.
• Provided regular performance and status reports to clients and internal stakeholders, maintaining transparency and accountability.
• Collaborated with cross-functional teams during project reviews to assess and improve security architecture, aligning with enterprise risk management frameworks and business objectives.
• Authored and maintained a comprehensive library of information security policies, standards, and procedures, strengthening organizational security posture and supporting audit readiness.

• Complete ownership in bringing new cybersecurity technologies to GIC.
• Responsible for Endpoint Security & Network security.
• Deploy EDR/XDR/MDR/NDR.
• Conduct POC's and evaluate the suitable product as per the business need.
• Gather functional requirements, prepare HLD/LLD.
• Manage Zscaler and develop process when required.
• Project management & budget management.

Project 3 :- Credit Agricole CIB

Responsibilities :

• Track Lead for SEP (Symantec Endpoint) initiatives & Infra Management for SEP
• Designing, Testing and Implementation of Endpoint Protection Products.
• Working on Manual & Customization reports for analysis.
• Threat Analysis with internal/external tools.
• Analyzing Security needs and implementing the changes required to enable a complete protection.
• Delivering Service Improvements and automation of repetitive tasks
• Studying the Security & loopholes in the configuration to avoid security breach
• Publishing compliance dashboards and various other monthly indicators to client.
• End to End Implementation of Symantec Endpoint solution for clients.
• Conduct Knowledge Transfer Sessions for colleagues.

Highlights:

• USB Block for Global Endpoints (based on User Login)
• Policy re-define for better compliance & to combat Security threats.
• Implementation of LUA
• Fine Tune & Recommendations as an Expert.
• Part of technical and management escalation as & when required.
• Providing On Call support for critical P1 and P2 issues during off business hours.

Project 2 :- Gerdau S.A. (Manufacturing)

Responsibilities :-

• Project Lead for SEP (Symantec Endpoint) initiatives.
• Upgraded 2 Major Infra without any Business Disruption.
• Project Lead – Infra Management for SEP
• Responsible for Managing a team of 5 members for SEP & Other technologies.
• Responsible for meeting IT Security standards & Policies, Security assessment & requirementsgathering, Access & Password management, patch management, auditing, encryption & logging, security configurations and hardening.
• End-to-End administration and maintenance support of Symantec Endpoint protection.
• Initiated Health Check for all the servers as a BAU activity
• Active Directory Synchronization, New Deployments / Upgrade the existing Project,Tickets Monitoring.
• Taking appropriate actions on the tickets that are pending for long time
• Preparing documents whenever/wherever necessary
• To prepare Monthly/Weekly Reports & Compliance Reports
• Testing the compatibility for LINUX based Clients

Project 1 :- Comcast Telecommunications Corp. (Telecom Service Provider)

Responsibilities :-

• Daily Health Check for all the servers as a BAU activity using PowerShell.
• Creating and editing policies for the clients
• Database Backup & Restore inititation
• New Site Setup / Implementation
• Analyzing Logs/Event’s for better troubleshoot
• Active Directory Synchronization
• Sync with Vendor as & when needed
• New Deployments / Upgrade the existing environment
• Tickets Monitoring / Auditing assistance
• Preparing SOP’s whenever/wherever necessary
• To prepare Monthly/Weekly Reports&Compliance Reports
• Testing/Installing SEP for LINUX/MAC Client

• Working on various servers [Windows 2003, 2008].
• Analyzing Event viewer for better troubleshoot.
• Adding Replication if required.
• Accessing Multiple sites globally for remote deployment.
• Analyze logs on servers and on the clients.
• Creating and editing policies for the clients.
• Database Backup & Restore.
• Creating Reports as required.
• Monitor any commands issued.
• Assigning access to various Administrators.
• Creating & Deploying packages.
• Accomplished projects on-time.
• Resolved all issues professionally and in a timely manner.
• Worked collaboratively in team environment.
• Utilized strong interpersonal and communications skills to serve customers.

• Provide technical support to customer in terms of Wired or Wireless connections.
• Configure routers.
• Identify the RCA for Wired/Wireless connections, Slow speed or no internet connections.
• Developed strong, proactive, customer-focused relationships with contractors to help drive demand.
• Responded to contractor and customer requests via telephone, email, and online channels.
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