Srinivasa Reddy Thondapu
Deputy Manager
Visakhapatnam
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Enterprising [Job Title] successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Senior Branch Manager with over [Number] years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations. Strengths include financial administration, team leadership and [Area of expertise]. Innovative Branch Manager successfully building customer relationships in [Industry]. Strong multi-tasker and project coordinator delivers desired results due to unwavering focus and outstanding work ethic. In-depth knowledge of credit offerings and financial services. Highly detail-oriented and professional [Job Title] successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Branch Manager
andhra bank
visakhapatnam
11.2014 - Current
- Maintained friendly and professional customer interactions.
- Boosted sales and customer loyalty through incentive programs.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Resolved various issues impacting sales management and business operations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Gathered and reviewed customer feedback to improve operations.
- Consulted customers to boost product sales and services.
- Generated financial and operational reports to assist management with business strategy.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Submitted loan applications to underwriter for verification and recommendation.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Examined customer loan applications for loan approvals and denials.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
Assistant Manager
andhra bank
tirupathi
09.2008 - 10.2014
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored team members to enhance professional development and accountability in workplace.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
Bachelor of Science - Agricultural Education
Acharya N G Ranga Agricultral University
Bapatla 09.2004 - 09.2008
Skills
Business development expertise
Cash handling expertise
Human resources knowledge
Relationship building and management
Bank security expert
Sales professional
Certification
India's first life insurance ( irda)
Timeline
India's first life insurance ( irda)
10-2017
India's first life insurance ( IRDA)
06-2016
Branch Manager
andhra bank
11.2014 - Current
Assistant Manager
andhra bank
09.2008 - 10.2014
Bachelor of Science - Agricultural Education
Acharya N G Ranga Agricultral University
09.2004 - 09.2008