Srishti Khare
Configuration Consultant
Dubai,UAE
Summary
7+ years | Configuration Consultant | Product Implementation | | Customer Success Manager | Revenue-Healthcare-Performance Product Management | Data Analytics
Overview
8
8
years of professional experience
Work History
Configuration Consultant
Clari Software Pvt Ltd
Bangalore, Karnataka
05.2022 - Current
- Managed Clari product Configuration/Changes on the Production Environment as per Client request using Clari tools and Json script (MongoDB-Studio 3T)
• Develop and modify code and test programs for configuration integration conversion and migrations.
• Administration of Clari products (Jira, Confluence, Status, Analytics) and the system they are integrated with.
• Testing and approving of Codes using Visual Studio and Sublime.
• Ensure that problems of varying complexity are resolved to the client’s satisfaction, including interfacing with appropriate support/development personnel to achieve problem resolution.
• Defining different metrics to track product growth to build sustainable and scalable features.
• Maintain updated configuration workbook templates and documentation of configuration settings.
• Proactively identify implementation risks and mitigate them effectively and efficiently.
• Tailor and facilitate User Acceptance Testing (UAT) specific to configuration.
• Drive calls along with Customer Success Manager (CSM) led customer success plans by assisting in product and phased rollouts, supporting value-driven conversations with the client to increase adoption, and introducing new product functionality that will deliver results.
Sr. Configuration Analyst
Reflektive
Bangalore, Karnataka
02.2021 - 04.2022
- Product configuration and architecture per client requirements for Reflektive hosted platform
- Consult senior-level stakeholders across the organization to identify business and technology
- Customize and develop client change management plans and ensure high levels of impact and client satisfaction with services rendered
- Assist implementation projects while partnering closely with our client's technical sponsors on configuration and testing.
Technical Support Consultant
Allscripts | Pune
06.2016 - 01.2021
- Product configuration and architecture per client requirements for Allscripts hosted platform
- Electronic Healthcare Record Product Management for Allscripts
- Analyzed problematic areas to provide recommendations and solutions
- Product Management and Client setup using Salesforce.
Technical Support Engineer
Mphasis | Pune
06.2015 - 04.2016
- Client Bristol-Myers Squibb
- Analyzing and Troubleshooting VM issues
- Provided secondary training to personnel with technology tools and systems.
Education
Bachelors in engineering - | Computer Science, Product Management
June 2015
Skills
- Electronic Healthcare Product
- Management
- Performance Product Management
- Revenue Product Management
- Product Management Fundamental
- Salesforce
- MongoDB
- Json
- Jira, Confluence, Status, Analytics
Certification
Industry product Trainer
ITIL Certified
Certified Scrum Product Owner (Pursuing)
Timeline
Configuration Consultant
Clari Software Pvt Ltd
05.2022 - Current
Sr. Configuration Analyst
Reflektive
02.2021 - 04.2022
Technical Support Consultant
Allscripts | Pune
06.2016 - 01.2021
Technical Support Engineer
Mphasis | Pune
06.2015 - 04.2016
Bachelors in engineering - | Computer Science, Product Management
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