Srubin Gangadharan
Dubai
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Cluster Sales Executive
Accor Hotels
Dubai
08.2024 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintaining strong business relationship with clients,guests etc.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Cluster Reservations Executive
MAF Accor Cluster
Dubai
05.2022 - 08.2024
- Dealt with high-volume calls and emails competently to meet service targets.
- Completed bookings and reservation amendments using hospitality property management software.
- Acted as first point of contact for customers to resolve potential issues with reservations.
- Processed payments and online bookings with zero error.
- Recommended hotel packages and initiatives to customers for increased business profits.
- Maximised sales profits using proven upselling and cross-selling techniques.
- Upsold guest experiences to maximise average booking value.
- Contributed 03% of YTD by converting the reservations
Team Leader - Front Office
Chelsea Group of Hotels
Dubai
02.2020 - 05.2022
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Built lasting relationships with clients through customer service interactions.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
Guest Service Agent
Crown Plaza Hotel Kochi - IHG
Kochi
06.2019 - 02.2020
- Greeted and checked-in guests promptly and professionally.
- Prepared customer bills and processed payments upon check out.
- Greeted guests warmly and professionally for positive first impressions.
- Delivered first class customer care through polite, professional service.
- Facilitated check-in and check-out procedures for guests.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Education
Diploma of Education - Front Office Operations
FCI College of Hotel Management
Bachelor of Commerce -
Indira Gandhi National Open University
07-2027
Skills
- Relationship building
- Sales strategy
- Decision-making
- Sales planning
- Cold calling
- Sales team leadership
- Business development and planning
- Professional networking
- Lead generation
- Networking
- Public speaking
- Operations
Languages
English
Fluent
Hindi
Native
Malayalam
Native
Affiliations
- Travelling
Accomplishments
- Achieved sales targets
- Employee of the quarter twice in 2023
- Nominates as employee of the year 2023
- Upselling champion (2M) in 2023
- Converted1Million in first five month of 2024
- Undergone training in Revenue Management
- ANAIS,Cvent,Opera cloud & Nor1 knowledge
Personal Information
Timeline
Cluster Sales Executive
Accor Hotels
08.2024 - Current
Cluster Reservations Executive
MAF Accor Cluster
05.2022 - 08.2024
Team Leader - Front Office
Chelsea Group of Hotels
02.2020 - 05.2022
Guest Service Agent
Crown Plaza Hotel Kochi - IHG
06.2019 - 02.2020
Diploma of Education - Front Office Operations
FCI College of Hotel Management
Bachelor of Commerce -
Indira Gandhi National Open University