Summary
Overview
Work history
Education
Skills
Certification
Custom
Personal Information
Languages
Timeline
Generic
Jaya Prasad

Jaya Prasad

Gonasapudi,India

Summary


Desktop and server support engineer with wide range of technical skills and experience with Windows, macOS and Linux operating systems. Accomplished at working independently and in team environments and providing exceptional customer service.

Overview

19
19
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Desktop Support Engineer

ACS Technologies Pvt. Ltd.
Chirala
10.2013 - 07.2025
  • Company Overview: ITC Limited
  • Install and manage Windows OS (7–11) and Servers (2012–2019)
  • Monitor servers (DHCP, AD, Backup, File), routers, and switches
  • Troubleshoot SAP issues, email systems (Outlook, IBM Notes), and printer/network problems
  • Manage LAN cabling, attendance systems, and hardware replacement
  • ITC Limited
  • Provided expert technical support to staff, resolving complex issues swiftly.
  • Troubleshot and repaired hardware problems for improved system performance.
  • Established effective communication with users to deliver excellent customer service.

Technical Support Engineer

CoreIQ Solutions Pvt. Ltd.
Hyderabad
10.2012 - 04.2013
  • Company Overview: Hyderabad
  • Provided Lenovo support: part replacement, remote troubleshooting (TeamViewer)
  • Supported MS Outlook and Outlook Express
  • Escalated issues to L2/L3 teams
  • Hyderabad

Desktop Support Engineer

Terasoft
Ongole
08.2008 - 01.2009
  • Company Overview: Ongole
  • OS installation and client-side support
  • Hardware diagnostics, driver installation, and backups
  • Ongole

Desktop Support Engineer

Terasoft
Ongole
06.2006 - 07.2008
  • Company Overview: Ongole
  • PC assembly, LAN setup, Windows 2003 server installation
  • Supported Civil Supply software and Oracle database connectivity
  • Ongole

Education

Diploma in Computer Science - computers

State Board of Technical Education & Training
India
01.2009 - 03.2012

Intermediate (Discontinued) -

Vignana Bharathi Junior College
India
06.2002 - 06.2004

SSC -

BV & BN High School
06.2001 - 06.2002

Skills

  • Windows XP–11
  • Ubuntu Linux
  • Windows Server 2003
  • Windows Server 2012
  • Windows Server 2016
  • Windows Server 2019
  • MS Office
  • Photoshop
  • Premiere
  • SAP
  • SQL
  • Oracle
  • LAN cabling
  • Switches
  • Routers
  • IP configuration
  • Printers
  • Biometric & Face Attendance
  • HHT
  • CCTV
  • TeamViewer
  • IBM Notes
  • Outlook

Certification

  • Lenovo Field Service Test, Tech ID, Richmond Circle, Bangalore, 2013
  • Diploma Project, Trinetra Institute of Technologies, Vijayawada, 2011
  • SS Computers Certificate, Chirala, 2002

Custom

I hereby declare that the information provided is true to the best of my knowledge., Chirala, 06/25/25, Jaya Prasad Yamala

Personal Information

  • Passport Number: C9050318
  • Father's Name: Babu Rao
  • Date of birth: 04/15/86
  • Gender: Male
  • Nationality: Indian
  • Marital status: Married

Languages

English
Upper intermediate (B2)

Timeline

Desktop Support Engineer

ACS Technologies Pvt. Ltd.
10.2013 - 07.2025

Technical Support Engineer

CoreIQ Solutions Pvt. Ltd.
10.2012 - 04.2013

Diploma in Computer Science - computers

State Board of Technical Education & Training
01.2009 - 03.2012

Desktop Support Engineer

Terasoft
08.2008 - 01.2009

Desktop Support Engineer

Terasoft
06.2006 - 07.2008

Intermediate (Discontinued) -

Vignana Bharathi Junior College
06.2002 - 06.2004

SSC -

BV & BN High School
06.2001 - 06.2002

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Jaya Prasad