Sruthi Chithran
Dubai,UAE
Summary
A Graduate in Literature, ambitious, creative & quality-oriented with 13+ years of experience in various fields like Customer Service , Sales Operations, Hospitality, Event management Airlines Security systems with ability to manage multiple tasks, efficient in organizing and experienced in managing personnel.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Sales Coordinator
Juma Al Majid Est-Tyres Division (Yokohama Tyres)
Dubai , United Arab Emirates
2017.09 - Current
- Completed administrative duties promptly and to meet company standards.
- Processed purchases and sales orders promptly.
- Conducted over the phone walkthroughs to explain processes and product benefits in-depth.
- Provided internal support to elevate sales experience and drive customer satisfaction.
- Negotiated prices and offered cost-effectives sales quotes to entice prospective customers.
- Cultivated strong customer relationships by delivering exceptional customer service.
- Served as first point of contact for customer queries, expertly handling inbound calls.
Secretary – CCO -Contracting & Services
Juma Al Majid Est
Dubai , United Arab Emirates
2016.10 - 2017.03
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Monitored office supplies inventory, promptly reordering low stock items to prevent workflow disruptions.
- Scheduled meetings and client appointments for team .
- Recorded and maintained office expenses to track spending.
Senior Business Consultant
True Wealth Management Consultants
Dubai , United Arab Emirates
2015.06 - 2016.09
- Established business opportunities with existing and new clients.
- Provided consultancy expertise to other departments to encourage successful teamwork.
- Managed daily operations of department to maintain timely deadlines.
- Identified new clients and emerging business opportunities to boost revenue.
Assistant Manager
CHILLY FLAKES ENTERTAINMENT PRIVATE LIMITED
Kochi , India
2013.01 - 2015.04
- Significant product and service introductions.
- Liaising with PR and Marketing colleagues to promote events.
- Seeking and securing sponsorship.
- In charge of accommodation, schedules, travels, day plans and registration procedures.
- Promoting the event and organizing the production of tickets, posters, catalogs and sales brochures Designing events.
Service Executive
Spice Jet Airlines Limited
Calicut , India
2012.06 - 2012.12
- Checked passengers in and issued boarding passes.
- Assisted passengers with luggage, providing directions, and answering questions about flight schedules, destinations, and services.
- Monitored flight schedules and communicated changes to passengers, ensuring they were informed and updated on their travel plans.
- Handled customer complaints, de-escalated situations, and provided solutions to ensure customer satisfaction.
- Collaborated with other airline staff to ensure the smooth operation of the flight, including coordinating with the pilots, flight attendants, and ground crew.
- Airlines security, Anti sabotage and ladder point check * Secondary ladder point check.
Guest Services Associate
Sheraton Hotels & Resorts
Bengaluru , India
2010.12 - 2012.04
- Facilitated check-in and check-out procedures for guests.
- Verified ID and payment methods of guests.
- Answered guest calls and resolved queries promptly and politely.
- Greeted guests warmly and professionally for positive first impressions.
- Prepared customer bills and processed payments upon check out.
- Registered guest information on database to maintain accuracy.
Guest Service Representative
Paramount Airways
Bengaluru , India
2007.12 - 2010.12
- Greeted guests warmly and professionally for positive first impressions.
- Check in passenger and issue boarding passes.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Arrivals and baggage receiving support.
Education
Bachelor of Arts - English Language and Literature
University of Calicut
Indai 2006.05 - 2010.03
Skills
- Order processing
- B2B Sales
- Complaint handling
- Team management
- Outstanding customer service
- Relationship-building
- Problem solver
- Adaptive team player
- Administrative support
- Stock management
- Excel proficiency
- Telephone skills
Languages
English
Upper intermediate
Hindi
Intermediate
Malayalam
Native
Timeline
Sales Coordinator
Juma Al Majid Est-Tyres Division (Yokohama Tyres)
2017.09 - Current
Secretary – CCO -Contracting & Services
Juma Al Majid Est
2016.10 - 2017.03
Senior Business Consultant
True Wealth Management Consultants
2015.06 - 2016.09
Assistant Manager
CHILLY FLAKES ENTERTAINMENT PRIVATE LIMITED
2013.01 - 2015.04
Service Executive
Spice Jet Airlines Limited
2012.06 - 2012.12
Guest Services Associate
Sheraton Hotels & Resorts
2010.12 - 2012.04
Guest Service Representative
Paramount Airways
2007.12 - 2010.12
Bachelor of Arts - English Language and Literature
University of Calicut
2006.05 - 2010.03
Similar Profiles
SONU AJITHKUMARSONU AJITHKUMAR
Elevator service technician at AL ARABIA (JUMA AL MAJID HOLDDING LLC)Elevator service technician at AL ARABIA (JUMA AL MAJID HOLDDING LLC)
Mohammed HassounaMohammed Hassouna
Project Manager at AL Arabia For Safety and Security - Juma AL Majid GroupProject Manager at AL Arabia For Safety and Security - Juma AL Majid Group
Jody SeymourJody Seymour
National Team Leader/Warehouse Manager at Yokohama Tyres AustraliaNational Team Leader/Warehouse Manager at Yokohama Tyres Australia