Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
SRUTHI K R

SRUTHI K R

DUBAI ,UAE

Summary

Result Driven Health Care Operations Professional with 5+ years exposure in Patient relations, VIP coordination , client service in India& GCC. Creative and adept in Interpersonal skills , seeking opportunities in International Arena where it could polish my skills and advance career to next level .

Overview

10
10
years of professional experience

Work history

Residential Reception coordinator

Emirates Global Aluminium (EGA)
Dubai , UAE
11.2023 - Current
  • Answer incoming phone calls and return missed calls, respond to voicemails and emails
  • Report workers staying in the accommodation/not reporting to duty on daily basis to HR/Admin along with the valid reason on each case
  • Handle all location of rooms for new coming/vacating staffs.
  • Keeping updated record of all labours staying in accommodation
  • Handle immediate first aid and inform HSE/doctor in case of emergency.
  • Report accident/incident of staffs to HR/Admin Department for necessary immediate action.
  • Supervision for Housekeeping.

IP RELATION EXECUTIVE

RENAI MEDICITY HOSPITAL
KOCHI, INDIA
12.2020 - 07.2023
  • Pre-admitting patients by receiving bookings from physicians; confirming admitting privileges of physicians; interviewing patients; entering patient information to preadmission's database.
  • Providing patients with information by explaining hospital admission policies, answering inquiries
  • Documenting admission folders by gathering admission paperwork for scheduled patients.
  • Allocation & updating on admission procedure as per category , bed allocation , room service & policies
  • Briefing in depth to by standers about the facilities available , by stander facilities , food menu policies & visiting time .
  • Providing financial counselings to patients regarding finance and insurance .

CUSTOMER SERVICE EXECUTIVE

ASTER AL RAFFAH HOSPITAL (DM HEALTHCARE)
SOHAR, OMAN
01.2018 - 05.2020
  • Register new patients on the computer system. Responsible to enter all the details of the patient in HIS and register the patient by generating a Reg. No.
  • Register the OPD appointments; make admissions in the medical software.
  • Experience of 3rd party reimbursements from insurance companies
  • To do indoor admission and to make the case paper. IP& OP Billing .
  • To fix appointments / consultation with doctors / consultant for patients, visitor, M.R. etc.
  • To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner.

COPYEDITOR

NEWS 18 KERALAM
01.2016 - 01.2017
  • Editing reports and press releases
  • Liaising with journalists, reporters and editors
  • Verifying information and story details
  • Gathering and preparing routine information, including sports results
  • Making sure that stories are accurate and do not compromise legality.

SUB EDITOR

TV NEW
01.2014 - 01.2016

Education

PG DIPLOMA IN TELEVISION JOURNALISM -

Bharatiya Vidya Bhavan
Kochi, India

BACHELOR OF ARTS - FUNCTIONAL ENGLISH

Sree Krishna college
Guruvayur, India

Skills


  • Health Care Operations
  • Financial Counselling
  • Customer Service
  • Patient Relations
  • Guest Relations
  • VIP coordination
  • Calender management
  • Digital presentations
  • MS office
  • Medical Billing
  • Medical Documentation

Languages

ENGLISH PROFESSIONAL
MALAYALAM NATIVE
HINDI ELEMENTARY

Timeline

Residential Reception coordinator

Emirates Global Aluminium (EGA)
11.2023 - Current

IP RELATION EXECUTIVE

RENAI MEDICITY HOSPITAL
12.2020 - 07.2023

CUSTOMER SERVICE EXECUTIVE

ASTER AL RAFFAH HOSPITAL (DM HEALTHCARE)
01.2018 - 05.2020

COPYEDITOR

NEWS 18 KERALAM
01.2016 - 01.2017

SUB EDITOR

TV NEW
01.2014 - 01.2016

PG DIPLOMA IN TELEVISION JOURNALISM -

Bharatiya Vidya Bhavan

BACHELOR OF ARTS - FUNCTIONAL ENGLISH

Sree Krishna college

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SRUTHI K R