Sruthi Sivaraman
Abu Dhabi,United Arab Emirates
Summary
Dedicated Guest Relations and Healthcare Administration professional with UAE experience in hospital operations, regulatory compliance, and financial management. Proven ability to manage patient flow, resolve complaints, support billing and insurance processes, maintain accurate records, and ensure effective communication between departments. Holds an MBA in Healthcare Management with hands-on experience in accredited hospitals. Seeking a role in a progressive healthcare organization to drive innovative solutions and support sustainable, long-term growth.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Guest Relation Executive
Phoenix Hospital
Abu Dhabi
2024.09 - 2026.03
- Welcome and guide patients through registration, appointment, and service processes while maintaining high standard of hospitality.
- Address inquiries, concerns, and complaints professionally to maintain patient satisfaction.
- Coordinate with medical, nursing, and administrative teams to streamline patient flow and reduce waiting times.
- Maintain updated patient information in Hospital Information System (HIS).
- Support billing and insurance teams by assisting patients with documentation requirements.
- Assist international patients with travel, insurance and medical tourism coordination.
- Provide VIP patient services ensuring privacy, comfort, and personalized attention.
- Conduct follow-ups to collect feedback and contribute to service improvement initiatives.
- Ensure waiting area and reception desk were clean, organized, and patient-friendly at all times.
- Handled average of 90+ patients per day, ensuring smooth registration, guidance, and frontline service delivery.
- Improved service flow and coordination, resulting in 20–25% reduction in patient waiting time through efficient appointment management and proactive communication with clinical teams.
General Duty Assistant / Administrative Support
Ahalia Foundation Eye Hospital
Palakkad
2023.09 - 2024.08
- Supported patients with mobility, hygiene, and daily care activities following safety protocols.
- Assisted nursing staff during treatments, diagnostics, and patient transfers.
- Ensured clean, safe, and infection-controlled patient environments.
- Monitored patient conditions and reported changes promptly.
- Handled administrative work including patient records, data entry, filing, and document organization.
- Prepared and maintained daily MIS reports such as OP, IP, surgery, DIS, and collection reports.
- Managed doctors’ duty rosters and coordinated staffing requirements.
- Facilitated interdepartmental communication to ensure uninterrupted service delivery.
- Conducted outpatient and inpatient patient satisfaction surveys and documented insights for improvements.
- Managed executives' schedules for improved daily workflow., more than 100 customer call handled.
Education
MASTER of Business Administration - Healthcare Management
Ahalia School of Management, Calicut University
Kozhippara 2021.01 - 2023.01
Bachelor of Business Administration - International Business
Sree Narayana Guru College, Bharathiar University
Coimbatore 2018.01 - 2021.01
Skills
- Patient Relations & Guest Services
- Customer Service Excellence
- Complaint Handling & Service Recovery
- Healthcare Administration
- Front Desk & Call Management
- Patient Safety & Care Support
- MS Office (Word, Excel, PowerPoint)
- Data Entry & Documentation
- Coordination & Multitasking
- Time & Task Management
- Regulatory Compliance Assistance
- Basic Insurance & Billing Support
- Communication & Interpersonal Skills
- Hospital Information Systems (HIS)
LANGUAGES
English (Professional)
Malayalam (Native)
Tamil (Intermediate)
Hindi (Conversational)
INTERNSHIP
- Ahalia women and children’s Hospital, NABH Accredited, Palakkad, Kerala
- Ahalia Foundation Eye Hospital, NABH Accredited, Palakkad, Kerala
VISA
Employment Visa
Timeline
Guest Relation Executive
Phoenix Hospital
2024.09 - 2026.03
General Duty Assistant / Administrative Support
Ahalia Foundation Eye Hospital
2023.09 - 2024.08
MASTER of Business Administration - Healthcare Management
Ahalia School of Management, Calicut University
2021.01 - 2023.01
Bachelor of Business Administration - International Business
Sree Narayana Guru College, Bharathiar University
2018.01 - 2021.01