Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Accomplishments
Certification
Timeline
Generic
SRUTHIMOL K.S

SRUTHIMOL K.S

Ras al-Khaimah,RAS AL KHAIMAH

Summary

Sincere and reliable social worker with ability to helping clients by providing support. Very organized, proactive, and motivated individual with good communication and time management skills with administration experiences. Also, well organized and resourceful with unique oriented approach. Seeking a position with an organization to utilize my degree to help individuals in the community achieve better mental, physical, and emotional health.


Dedicated Office Assistant with over 1 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors.

Overview

13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Office assistant CUM ACCOUNTANT

PRIVATE COMPANY
AL NAKHEEL, RAS AL KHAIMAH UAE
09.2023 - Current
  • Oversaw daily office operations and equipment maintenance.
  • Organised and maintain office common areas.
  • Processed invoices and payments using accounting software.
  • Greeted guests and clients with warmth and professionalism.
  • Maintained office files for reliable reference, including electronic and hard copies..
  • Sorted and distributed incoming mail to correct recipients throughout busy office environments.
  • Kept inventory of office supplies and ordered new items when necessary.
  • Received and screened high-volume internal and external communications, calls and email.
  • Called customers with past-due invoices to request prompt payment.
  • Prepared monthly bank reconciliations with 100% accuracy.
  • Prepared VAT and income tax forms for commercial and individual clients.
  • Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
  • Optimized customer service strategy to focus on priority customers, boosting repeat purchase
  • Drove customer retention, building engaging relationships through every interaction.
  • Handle customer support queries daily, exceeding company target.
  • Managed multi-channel advertising campaigns to support sales objectives.
  • Developed professional relationships with clients to build trust, respect and reliability.
  • Greeted customers entering store and responded promptly to customer needs.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Scanned products quickly, memorizing codes and prices for unmarked products.
  • Performed administrative support tasks such as data entry, appointment scheduling and phone call screening.

HR manager

ANANTHEZHATHU BUILDERS
ALAPUZHA, INDIA
04.2017 - 07.2020
  • Oversaw exit interviews and off-boarding process for resigned and terminated employees.
  • Delivered consistent and reliable administration through strategic planning and coordination of HR functions.
  • Planned, organised and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
  • Addressed employee conflicts, following corporate procedures for timely resolution.
  • Oversaw competitive programmes related to compensation, professional development and training.

Project coordinator

SAKHI WOMENS RESOURCE CENTRE
THRIVANDRUM, INDIA
03.2015 - 03.2016
  • Coordinate adolescent life skill education program and manage 100 of students to complete the requirements and developing the project.
  • Maintained project schedules by managing deadlines and adjusting workflows to suit.
  • Maximized communication and transparency between clients, internal departments and stakeholders.
  • Supported project closure activities, including documentation and knowledge transfer.
  • Coordinated cross-functional teams to align project tasks with strategic objectives.
  • Managed project communication channels, fostering engagement and collaboration.
  • Enhanced project transparency and accountability with rigorous evaluation and record-keeping.
  • Monitored project budgets for cost-effective resource allocation.
  • Resolved project-related issues promptly, preventing disruptions in workflow.
  • Updated project documentation, providing accurate and accessible information for stakeholders.

PROJECT CORDINATOR/OFFICE ASSISTANT

GANDHI SMARAKA SEVA KENDRA
ALAPUZHA, INDIA
03.2015 - 03.2016
  • Organized and maintain office common areas.
  • Created weekly and monthly reports and presentations, enabling improved operational analysis.
  • Greeted guests and clients with warmth and professionalism.
  • Entered handwritten data into computers for easy retrieval.
  • Maintained office files for reliable reference, including electronic and hard copies.
  • Oversaw daily office operations and equipment maintenance.
  • Helped set up internal and external office activities for small and large groups.
  • Scheduled appointments, meetings and travel for office staff.

FLOOR HOSTESS

MAHALEKSHMI SILKS
THIRUVALLA, INDIA
05.2011 - 07.2012
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Consistently achieved service rating targets, managing customer enquiries with personalized care and attention.
  • Provided warm, positive customer care .
  • Built customer rapport by providing friendly, genuine service, i

Education

Bachelor of Arts - ENGLISH LITERATURE

MAR THOMA COLLEGE THIRUVALLA
INDIA
03.2008 - 03.2011

Master of Arts - SOCIAL WORK , COMMUNITY DEVELOPMENT

BCM COLLEGE, MAHATMA GANDHI UNIVERSITY
INDIA
03.2012 - 03.2014

Skills

  • Ability to complete tasks or duties in time
  • Self-motivated, initiative, high level energy
  • Verbal and written communication Skill
  • Decision making, Critical thinking, organizing and planning
  • Tolerant and flexible to different situations
  • Community service programs
  • Microsoft office
  • Data collection and entry
  • Behavioural skill development
  • Documentation
  • Report writing
  • Concept development
  • Excellent telephone manner

Languages

English
Intermediate
Malayalam
Native
Tamil
Upper intermediate

Affiliations

  • DANCING,READING,WATCHING MOVIES,SINGING

Accomplishments

    Got Second Prize in AKHYANA (BALLAD) competition in the National Seminar and Social Work students' meet, SPECTRA'14 on the theme "Think Green Go Green” Organized by School of Social Work, Marian College Kuttikkanam.

    Project written: ‘Thalolam' a project for making Vijayapuram

    Panchayath Child Friendly.

    · Co ordinator of the ‘Sabhalam Sayahnam' a programme for

    elderly conducted by BCM College Kottayam in the year 2012.

    · Worked as ART Club Secretary in the year 2009

    · Presented a paper on Dance and Drama Theater Workshop organized by Assumption college changanacherry and Loyola College Trivandrum

    · Awarded best customer service staff from mahalekshmi silks in the year 2011

    · Organized Samanwaya – 2012-13, National Seminar for social work Students, Educators and Practitioners meet.

    · Got Third prize in Group song and Bharathanatyam competition in the arts festival SOPANAM Held in the year 2009

    · Won Third Prize in the THEME SHOW competition conducted as part of The De Novo'13 National Seminar and Social Work students' meet.

Certification

· BOSCO , BANGALORE : Rescue Rehabilitation and Counselling

· OJASS, KOTTAYAM : Vacation classes at Kanthallor.

· ARCHANA WOMEN'S CENTRE, VETTIMUKAL : Participated in smart teens summer camp

· SAKHI WOMEN'S RESOURCE CENTRE THIRUVANAMTHAPURAM : Visited various government projects centers like ABHAYA, NIRBHAYA, GENTRE PARK and SHE TAXI. Took awareness classes.

Timeline

Office assistant CUM ACCOUNTANT

PRIVATE COMPANY
09.2023 - Current

HR manager

ANANTHEZHATHU BUILDERS
04.2017 - 07.2020

Project coordinator

SAKHI WOMENS RESOURCE CENTRE
03.2015 - 03.2016

PROJECT CORDINATOR/OFFICE ASSISTANT

GANDHI SMARAKA SEVA KENDRA
03.2015 - 03.2016

Master of Arts - SOCIAL WORK , COMMUNITY DEVELOPMENT

BCM COLLEGE, MAHATMA GANDHI UNIVERSITY
03.2012 - 03.2014

FLOOR HOSTESS

MAHALEKSHMI SILKS
05.2011 - 07.2012

Bachelor of Arts - ENGLISH LITERATURE

MAR THOMA COLLEGE THIRUVALLA
03.2008 - 03.2011

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SRUTHIMOL K.S