Sruthin Punathum kandy
Fujairah ,UAE
Summary
Hardworking Shift Leader with proven experience planning and coordinating large departments to achieve KPIs. Collaborative team player driving productivity and performance through motivation and morale building.
Talented Shift Leader with experience recruiting, training and supervising hardworking teams. Communicates and builds relationships constructively to engage and motivate staff. Promotes company values to uphold professional service operations.
Motivated individual with customer service experience seeks Shift Leader role. Calm and productive under pressure, quickly resolving incidents and adapting to changing priorities to meet targets. Builds rapport quickly to develop constructive staff and customer relations.
Focused professional with shift leadership career focus. Capable of streamlining operations for improved productivity using proven management skills. Brings forward-thinking approach to foster team collaboration and deliver superior customer service.
Responsible shop supervision professional with extensive retail experience. Plans and delegates tasks to meet daily service requirements and exceed sales targets. Leads by example to motivate team success.
Dependable retail professional with store and staff supervision experience. Motivates teams through positive leadership to achieve service and revenue targets. Skilled in daily planning and organisation for smooth-running shop operations.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Shift leader
DU (Emirates Integrated Telecommunications Company) (EITC)
Fujairah , UAE
03.2023 - Current
- Prioritised tasks during busy periods to ensure timely delivery of orders or services.
- Ensured smooth operational flow by effectively managing shift schedules.
- Managed opening or closing procedures during shifts for seamless transition between different teams on duty.
- Operational Management, monitoring efficiency, overseeing daily procedures and conducting inventory audits.
- Handling customer complaints, resolving operational bottlenecks, and making fast, effective decisions under pressure.
- Setting goals and internal targets.
- Responding to customer and staff concerns.
Retail sales executive
EITC (Emirates Integrated Telecommunications Company DU)
Fujairah , UAE
11.2016 - 03.2023
- Collaborated on visual merchandising plans leading to an-aesthetically pleasing store layout.
- Handled returns and exchanges whilst adhering to company policies.
- Worked flexible hours including weekends and holidays to meet business needs.
- Delivered a luxury retail experience, guiding customers through the buying process to ensure high satisfaction.
- Maintained a high customer retention rate through proactive follow-up, ensuring excellent after sales support.
- Aggressively acquired new retail clients, increasing customer database.
Education
Bachelor’s of engineering -
Mechanical engineering
Anna university Skills
Cultivated customer loyalty, resulting in increased repeat business and positive, named reviews
Took regular internal courses to handle Angry customers, handle customer on high pressure situations
- Staff training and coaching
- Shop opening and closing
- Customer experience enhancement
- Handover reporting
- Shift scheduling
- Store operations
- Sales techniques
Languages
Malayalam
Native
English
Advanced
C1
Hindi
Advanced
C1
Arabic
Elementary
A2
Certification
How to handle Angry customers
Fire and safety
Social engineering
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Shift leader
DU (Emirates Integrated Telecommunications Company) (EITC)
03.2023 - Current
Retail sales executive
EITC (Emirates Integrated Telecommunications Company DU)
11.2016 - 03.2023
Bachelor’s of engineering -
Mechanical engineering