SSEKITTO ABASI
Dubai,United Arab Emirates
Summary
Experienced Barista and Customer Service representative with a strong background in coffee preparation, customer service, and team collaboration. Skilled in inventory management, detail-oriented, and multitasking. Recognized for creating over 150 coffee beverages daily, resulting in high customer satisfaction and up sale company brand, increase sales by 10% daily and repeat business. Ready to take a challenging position to expand my knowledge and skills in a reputed organization. Passionate about providing exceptional customer service and contributing to the success of a dynamic team. Hard-working barista with strong organizational skills. Achieves company goals through exceptional planning and prioritization, and available to work immediately without any training sessions minimizing company expenditure.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Barista
Zouzou Restaurant & Cafe
Dubai, United Arab Emirates
02.2022 - 06.2024
- Provided excellent customer service and prepared a variety of coffee beverages which increased the sales by 10%.
- Maintained a clean and organized café environment.
- Warmly greeted and served customers, promptly processing payments to minimize wait times.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Cleaned and sanitized coffee and food preparation areas, maintaining impeccable hygiene standards.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Managed peak café hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Created specialty drinks according to exact customer requests and preferences.
- Followed health and safety standards to protect customers from illness and cross-contamination.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Cleaned counters, machines, utensils and seating areas for immaculate café conditions.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Communicated clearly with team of baristas, management and other front-of-house staff to minimize mistakes.
- Maintained clean, organized café workspaces, enabling co-workers to readily locate required supplies.
- Totaled bills and accepted cash, card and mobile payments.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced café environments.
- Stocked counters, refrigerators and food service bars with fresh supplies.
- Used excellent memorization skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Fulfilled personalized orders with specialty milk options, meeting strict dietary requirements.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Conversed with customers about food and beverage desires, suggesting items best matching preferences.
- Packed and served high volume of orders in busy fast food setting.
- Refilled replenishables and chilled ingredients, recording out-of-stock items for re-ordering.
- Served dishes and beverages in convenient packaging to maintain temperatures.
- Inspected completed orders, verifying against ticket and quality standards.
- Ordered, received and correctly stored fast food ingredients.
- Input customer orders into ticketing system and noted special restrictions or choices.
- Reheated pre-prepared food following standard instructions.
- Completed repetitive food preparation tasks in line with restaurant standards.
- Prepared basic food items and ingredients for more complex dishes.
- Operated electric appliances to cut, blend and mix foodstuffs.
- Washed and chopped raw ingredients to use in cold or cooked food items.
- Cooked food using grills, griddles and deep-fat fryers.
- Called out ready-to-go orders, checking customers' receipts to minimize errors.
Barista, Waiter
MARA LOUNGE & RESTAURANT
Dubai, United Arab Emirates
01.2021 - 01.2022
- Prepared and served hot or cold beverages
- Cleaned work areas and described menu items to customers.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Maintained clean, organized cafe workspaces, enabling co-workers to readily locate required supplies.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Stocked counters, refrigerators and food service bars with fresh supplies.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Fulfilled personalized orders with speciality milk options, meeting strict dietary requirements.
- Packaged takeaway food for easy transport by customers or delivery drivers.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Prepared tables for guests and reset tables between customers.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Greeted customers, presented menus and shared information about available special items.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Verified completed orders and served guests at tables.
- Kept tables clear of used crockery, glassware and cutlery.
- Accurately took orders, making menu recommendations as appropriate.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Polished glasses and cutlery to pristine standards.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Advised on food and drink choices based on customer preferences.
- Practiced healthy and safety measures to comply with regulations.
- Increased order value by upselling sides, drinks and desserts.
- Stayed up to date on menu changes to accurately answer customer queries.
- Processed cash and card payments promptly, minimizing customer waiting times and enabling swift table turnarounds.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Attended to customer's needs proactively for first-class waiting service.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Served dishes and beverages in convenient packaging to maintain temperatures.
Customer service representative
G4S
Dubai, United Arab Emirates
02.2015 - 03.2017
- Interacted with customers to address their concerns and assist them with their inquiries.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Assisted customers with varying questions using knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Listened actively to offer accurate information and best solution to their needs.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Recorded information about inquiries and complaints within internal database.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Adhered strictly to policies and procedures for continued company compliance.
- Handled in-person, email and mailed correspondence.
Education
Uganda Advanced Certificate of Education ' UACE' - business
Lubiri Senior Secondary School
Kampala, UgandaSkills
- Customer service, Team collaboration, Detail-oriented
- Health and Safety, Multitasking,
- Team player, Multidisciplinary teamwork, POS Systems, Conflict Resolution
- Menu memorization, Barista training, Food safety trained, Quick learner
- Coffee brewing, Merchandising expertise, Allergen awareness
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Certification
- BARISTA CERTIFICATE, JEX BARISTA INSTITUTE DUBAI, Dubai, 09/01/23, 12/01/23
- Healthy & safety and Food Safety, RAMS Quality & Standardization Consultants, Abu Hail Dubai, 05/01/23, 06/01/23
Languages
English
Fluent
Arabic
Elementary
Hindi
Intermediate
Affiliations
- Travelling
- Drinking coffee
- Music
- Cooking
- Learning languages
- Working
Accomplishments
Named Employee of the Year and promoted to shift in charge Barista for leadership qualities.
Timeline
Barista
Zouzou Restaurant & Cafe
02.2022 - 06.2024
Barista, Waiter
MARA LOUNGE & RESTAURANT
01.2021 - 01.2022
Customer service representative
G4S
02.2015 - 03.2017
Uganda Advanced Certificate of Education ' UACE' - business
Lubiri Senior Secondary School
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