SSENKUMBA ADRIAN
DUBAI,Uganda
Summary
Driven Senior Sales Associate focused on achieving excellent sales results through impeccable customer service. Training staff to an equally high standard to optimise customer experience and maximise profits. Attention to detail that elevates brand standards.Highly organised and efficient professional with exceptional communication
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work history
Senior Sales Advisor
EYEWA
Dubai, UAE
10.2023 - 06.2025
- Company Overview: Spruce Sunglasses Company LLC
- Achieve the sales target by using advanced sales techniques and product knowledge
- Customer centric to their most satisfaction
- Build and maintain guest experience standards in order to build strong loyalty
- Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display and stock rotation
- Spruce Sunglasses Company LLC
- Developed strong client relationships for repeat business.
- Increased customer satisfaction by providing expert product knowledge and advice.
- Tracked consumer trends, adjusting sales strategies accordingly.
- Resolved customer complaints, ensuring continued patronage.
- Maintained a professional demeanour whilst dealing with difficult customers to maintain brand reputation.
Sales Advisor
EYEWA
12.2021 - 01.2023
- Company Overview: Spruce Sunglasses Company LLC
- Welcome customers with a warm smile.
- Provide product knowledge and information to the customers
- Implement all merchandising as per the brand's visual merchandising guidelines.
- Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times
- Maximise sales through suggesting and up selling due to customer needs
- Spruce Sunglasses Company LLC
Sales Assistant
H&M
Dubai, UAE
01.2019 - 12.2021
- Company Overview: M.H Alshaya Group LLC
- Welcome customers with a warm smile.
- Provide product knowledge and information to the customers
- Tagging the clothes with security tags and pricing.
- Guide customers about different available sports styles and clothes.
- Suggest possible accessories that may complement clothes that the customer is interested in.
- Achieve the sales target by using advanced sales techniques and product knowledge
- Focus on selling and up-selling.
- Communicate with customers to assess and satisfy their needs, and meet or exceed their expectations.
- Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display and stock rotation.
- Implement all merchandising as per the brand's visual merchandising guidelines.
- Cleaning, preparing stock in hand, participating in inventories.
- Make style suggestions to meet the customers' budget and dress expectations.
- Provide suggestions regarding sports styles, colours and sizes in both clothes and boots.
- Assist customers in carrying chosen clothes to try rooms.
- Provide honest feedback (if asked specifically) on clothes that customers have tried on.
- Provide customers with product price information and availability.
- Manage an easy to shop environment for customers by displaying clothes and accessories in an accessible manner.
- Lead customers throughout the entire purchasing procedure and answer questions to all enquiries.
- Provide customers with information on discounts and bundle offers.
- Assist through the payment procedures by processing cash and credit card transactions.
- M.H Alshaya Group LLC
Cashier/ Barista
STARBUCKS
Dubai, UAE
01.2015 - 01.2019
- Company Overview: Dubai-UAE
- Responsible for crafting beverages at a high and regular standard
- Responsible for daily and monthly inventory of supplies for restaurant
- Stocked and rotated food daily
- Cleaned and sanitized work area
- Supervised dishwashers
- Empty trash and recycle bins.
- Operate trash compactor and dishwasher
- Receive and store food supplies
- Clean, per approved sanitation and safety guidelines, all dishes, glasses, utensils, pots and pans and related food preparation/serving items and equipment.
- Operate dishwasher per approved guidelines.
- Operate on the point of sale (POS)
- Dubai-UAE
Sales Associate
KATUMWA SPORTS CENTRE
Kampala, Uganda
01.2014 - 01.2015
- Company Overview: KAMPALA-Uganda
- Attending to customers and maintaining good customer service
- Arranging merchandise on the store floor as per store standards
- Maintaining the store clean and tidy
- Setting up promotional displays like posters, window displays etc.
- Tagging merchandise and replenishing inventory
- Providing excellent after-sales service
- Maximising sells through up selling and cross selling
- Operating the cash register
- Attend staff meetings and schedules, answer phone calls
- Creating and nurturing relationships with customers.
- Customers follow up through calling and sending emails.
- Making daily and monthly reports.
- Ensured customers left the shop with a positive experience.
- Coordinated incoming and outgoing shipments
- KAMPALA-Uganda
Education
Uganda Advanced Certificate of Education - Business Administration
Kampala International
Uganda Kampala 01.2007 - 05.2009
Uganda Certificate of Education - Arts and Design
Kampala International
Uganda Kampala 01.2004 - 05.2007
Skills
- Highly organized
- Efficient
- Ability to work under minimum supervision
- Ability to work under pressure
- Excellent communication skills
- Polite and professional manner
- High level of attention to details
- Ability to learn faster
- Ability to work amicably with various units or team of people
- Ability to coordinate activities and people
- Proactive leadership
- Resilience in negotiation
- Service-orientated
Personal Information
Visa status: Employment
Custom
Available upon request
Timeline
Senior Sales Advisor
EYEWA
10.2023 - 06.2025
Sales Advisor
EYEWA
12.2021 - 01.2023
Sales Assistant
H&M
01.2019 - 12.2021
Cashier/ Barista
STARBUCKS
01.2015 - 01.2019
Sales Associate
KATUMWA SPORTS CENTRE
01.2014 - 01.2015
Uganda Advanced Certificate of Education - Business Administration
Kampala International
01.2007 - 05.2009
Uganda Certificate of Education - Arts and Design
Kampala International
01.2004 - 05.2007
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