ssewanyana Vincent Bekalaze

• Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
• Trained staff members on use of POS system.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Greeted new customers, discussed specials, and took drink orders.
• Inspected dishes and utensils for cleanliness.

Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.

• Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
• Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.

• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
• Complied with all company policies regarding uniform standards, punctuality, and professionalism.
• Communicated with kitchen staff to enable accurate food preparation.
• Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
• Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
• Ensured food safety compliance by adhering to proper handling procedures when serving dishes.