S Shyam Nair
Dubai,UNITED ARAB EMIRATES
Summary
A Resourceful Mechanical Engineer with 2 years experience. Effective Leader problem solver dedicated to streamlining operations and promote organizational efficiency. Highly committed with hardworking mentality to maintain the quality of services.
Customer-focused Service Advisor with automotive industry experience. Provides polite, professional sales aftercare to maintain customer satisfaction. Allocated tasks to achieve deadlines for smooth service management.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work history
Automotive service advisor
BATTMOBILE
Dubai, UNITED ARAB EMIRATES
06.2022 - Current
- Maintained accurate records to ensure seamless service delivery.
- Troubleshot minor mechanical issues to increase vehicle efficiency.
- Helped clients understand warranty coverage, clarified any confusion.
- Maintaining positive customer relationships to ensure repeat business.
- Consulted with mechanics for necessary repairs and provided cost estimates to customers.
- Fit and replaced engines, understanding and following manufacturers instructions.
- Improved customer satisfaction by providing insightful automotive advice.
- Managed vehicle repair schedules for efficient workflow.
- Boosted team morale with effective communication and leadership skills.
- Recommended necessary services for better vehicle performance.
- Ensured top-notch customer experience through courteous service.
- Coordinated with suppliers for timely parts delivery, enhanced repair speed.
Sales executive & Vehicle Inspection of Used Cars
TVS AGERA
03.2020 - 02.2022
- Checking the condition of the vehicle
- Checking the suspension
- Checking vin / chassis number
- Checking mechanical fault
- Checking replaced airbags
- Checking service record
- Checking insurance documents and vehicle RC
- Checking model and year
- Checking vehicle transmission
- Checking AC filter and coolant oil
- Finally taking vehicle for test drive.
- Increased customer engagement by delivering high-quality product demonstrations.
- Established strong relationships with key industry players to expand business reach.
- Developed customer loyalty with excellent customer service, leading to repeat business.
Education
MBA (Masters in Business Administration) -
BHARATHIAR UNIVERSITY
B.E (Mechanical Engineering) - undefined
KALAIGNAR KARUNANIDHI INSTITUE OF TECHNOLOGY, ANNA UNIVERSITY
12th (Matric Board) - BIOLOGY WITH MATHS
VIDYAA VIKAS HIGHER SECONDARY SCHOOL
10th (CBSE Board) - undefined
KENDRIYA VIDYALAYA AFS
Skills
- Customer service
- Repair estimating
- Automotive knowledge
- Sales experience
- Technical communication
- Complaint resolution
- Invoice preparation
- Maintenance recommendation
- Product upselling
- Troubleshooting techniques
- Customer relations
- Service plan selling
- Preventative maintenance understanding
- Service department operations
- Technical manual interpretation
- Effective negotiation
- Time management
- Quality assurance
Certification
- AUTOCAD AND SOLIDWORKS DESIGN
- WORKSHOP IN JEEP COMPANY
- INTELLIGENT HACKING WORKSHOP
- NATIONAL LEVEL SYMPOSIUM
Languages
English
Fluent
Hindi
Fluent
Malayalam
Fluent
Tamil
Fluent
Custom
- Cooking
- Long Drives
- Adventure
Personal Information
- Date of birth: 04/05/99
- Nationality: Indian
Affiliations
- READING NOVELS
- INTEREST IN DEPTH READING IN VEHICLE ENGINES
- BADMINTON AND COOKING
Timeline
Automotive service advisor
BATTMOBILE
06.2022 - Current
Sales executive & Vehicle Inspection of Used Cars
TVS AGERA
03.2020 - 02.2022
B.E (Mechanical Engineering) - undefined
KALAIGNAR KARUNANIDHI INSTITUE OF TECHNOLOGY, ANNA UNIVERSITY
12th (Matric Board) - BIOLOGY WITH MATHS
VIDYAA VIKAS HIGHER SECONDARY SCHOOL
10th (CBSE Board) - undefined
KENDRIYA VIDYALAYA AFS
MBA (Masters in Business Administration) -
BHARATHIAR UNIVERSITY
Similar Profiles
George D'SouzaGeorge D'Souza
Business Development Manager at Carlo Shine Car Care LLC (Battmobile)Business Development Manager at Carlo Shine Car Care LLC (Battmobile)
Amresh KumarAmresh Kumar
Assistant Outlet Manager at Sheraton Mall of the EmiratesAssistant Outlet Manager at Sheraton Mall of the Emirates
MICHELLE ARIQUEZMICHELLE ARIQUEZ
Accounts Payable Accountant at Securitas UAE LLCAccounts Payable Accountant at Securitas UAE LLC
Faisal TajFaisal Taj
Baggage Operator at Emirates GroupBaggage Operator at Emirates Group
Vicent Ssenyonga KaggwaVicent Ssenyonga Kaggwa
Warehouse packer at Bilks, Tradling LLCWarehouse packer at Bilks, Tradling LLC