Mitchelle Awuor
Dubai,United Arab Emirates
Summary
Dedicated professional with a solid background in customer service and guest relations. Proven ability to manage time effectively while maintaining high levels of guest satisfaction. Committed to enhancing service quality through collaboration and cultural awareness.
Overview
2
2
Languages
5
5
years of professional experience
Work history
Waitress
Nola Eatery & Social House
, United Arab Emirates
2024.01 - Current
- Maintain clean, welcoming dining environment to support positive guest experience.
- Adapt quickly by learning new menu items and updating guest recommendations.
- Improved customer experience by delivering consistent service standards during busy shifts.
- Improved customer satisfaction ratings through friendly, courteous service delivery.
Sales Representative
KEDMA Cosmetics
2023.07 - 2023.12
- Conducted product demonstrations, educating customers on features, benefits, advantages.
- Enhanced client satisfaction by addressing concerns promptly and delivering exceptional service.
- Increased repeat business by building trust with key accounts via regular communication.
- Optimised sales presentations using persuasive communication techniques.
Waitress
Nokras Hotels Kenya
2021.03 - 2023.06
- Kept server areas clean and fully stocked during table service.
- Provided attentive support and resolved concerns quickly to maintain service flow.
- Handled special dietary requests through careful preparation and dish presentation.
- Built rapport through friendly conversation and attentiveness to regular preferences.
Education
Certificate in Food Production - Hospitality And Tourism Management
Mount Kenya University
Thika, NairobiSkills
- Customer service excellence
- Teamwork and collaboration
- Guest relations and guest satisfaction
- Time management
- Cultural awareness
Languages
English
Intermediate
Swahili
Advanced
Custom
4
Timeline
Waitress
Nola Eatery & Social House
2024.01 - Current
Sales Representative
KEDMA Cosmetics
2023.07 - 2023.12
Waitress
Nokras Hotels Kenya
2021.03 - 2023.06
Certificate in Food Production - Hospitality And Tourism Management
Mount Kenya University