Stamatia Vimbainashe Chirima
Dubai,UAE
Summary
Meticulous hospitality leader accustomed to managing high-performing teams in high-volume restaurants. Leverages precise attention to detail and proactive problem-solving to maintain seamless restaurant operations, Staff development and eager to deliver top-quality training to diverse individuals.. Charismatic communicator with proven history of building rapport to support patron loyalty.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Food and beverage supervisor
Westin Mina Seyahi Beach Resort and Marina
Dubai , United Arab Emirates
2021.04 - Current
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Supervised service of all food and beverages within the Restaurant in the absence of the manager.
- Liaised with chef on duty to provide seamless food service and communicated with head chef to provide feedback on same
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Recruited and trained high-performing team members to deliver faultless customer care.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Reconciled cash and credit card transactions to maintain accurate records.
- Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Managed restaurant and bar booking sheets to organise guest lists and avoid double bookings.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Built loyal customer base by creating welcoming environment with top quality service.
- Led team to deliver outstanding hospitality operations.
Senior Waitress
Al wadi Hotel Doha
Doha , Qatar
2018.07 - 2020.09
- Delegated server tasks and coordinated workflows to support efficiency during high-volume shifts.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Facilitated effective communication between kitchen staff and waiting staff to relay menu updates and process changes.
- Trained and supervised wait staff to maintain first-class customer service standards.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Managed cash tips and reconciled tickets against till at end of shift.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Ensured strong brand image by adhering to service policies, maintaining impeccable personal grooming and hygiene standards.
- Liaised with bar and kitchen staff to maintain seamless customer service outputs and provide timely delivery of food and beverages.
- Greeted and seated guests, delivering warm, attentive service to maximise guest comfort.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Advised on food and drink choices based on customer preferences.
- Applied positive customer service approach to increase satisfaction levels.
- Handled high volume calls to address customer inquiries and concerns.
Head Waitress
Fresh Cafe
Harare
2013.04 - 2014.05
- Advised on food and drink choices based on customer preferences.
- Accurately took orders, making menu recommendations as appropriate.
- Checked customer IDs to confirm age before selling age-restricted products.
- Cultivated and nurtured positive relationships with all staff members, significantly reducing turnover.
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- Memorised complete menu and offered guests knowledgeable suggestions.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Prevented service disruptions by constantly monitoring F&B supply levels and promptly reordering low-stock items.
Education
Diploma - Hospitality Management
Swiss Hotel School
Johannesburg, South African 2015.01 - 2017.11
Skills
- Customer complaint handling
- Hiring and training
- Staff supervision
- Shift scheduling
- Payroll administration
- Time management
- Communication skills
Languages
English
Native
Shona
Native
Affiliations
- Travel
- Cooking
- Tennis
- Swimming
Timeline
Food and beverage supervisor
Westin Mina Seyahi Beach Resort and Marina
2021.04 - Current
Senior Waitress
Al wadi Hotel Doha
2018.07 - 2020.09
Diploma - Hospitality Management
Swiss Hotel School
2015.01 - 2017.11
Head Waitress
Fresh Cafe
2013.04 - 2014.05
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