STANLEY EYONG MENGOT

Managed front desk operations and welcomed visitors in a professional manner.

• Creating of POs , getting quotations from suppliers and reconciling invoices on books.
• Handled incoming calls, emails, and general inquiries efficiently.
• Created and managed visitor and gate passes.
• Coordinated with internal teams and security for visitor access.
• Maintained visitor logs and ensured compliance with entry procedures.
• Provided administrative support to departments as required.
• Resolved complaints efficiently, fostering customer loyalty.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Investigated issues affecting group operations, prepared reports and helped correct problems.
• Handled negotiations with outside vendors and service agencies to meet group needs.
• Conducted regular meetings for transparent communication.
• Maintained positive relationships through effective communication.

• Assist in managing front desk concierge operations to ensure guests receive accurate and relevant information.
• Welcome guests and confirm reservations while providing professional assistance.
• Support guests with personalised recommendations for activities, venues, and services.
• Coordinate events, excursions, and transportation for guests and residents.
• Handle phone inquiries, reservations, and call redirection efficiently.
• Resolve complaints to ensure high customer satisfaction.
• Engage previous and potential guests through email communication and updates.
• Maintain a professional and welcoming reception environment.
• Provide VIP and celebrity guest support with discretion and professionalism.

• Assisted in supervising housekeeping operations to ensure cleanliness and safety standards are upheld.
• Supported staff by managing schedules, shifts, and daily task assignments.
• Guided staff on cleaning procedures and correct use of equipment.
• Helped ensure compliance with safety and hygiene protocols.
• Observed staff performance and offered constructive feedback.
• Aided in tracking attendance and managing staff replacements.
• Collaborated with maintenance teams for timely repairs.
• Facilitated waste disposal, recycling, and linen handling processes.
• Promptly addressed any maintenance issues noticed during routine checks, increasing guest comfort.
• Achieved high cleanliness standards with introduction of detailed checklists to team.

• Designed and implemented engaging lessons to support diverse student needs.
• Evaluated student performance and offered tailored assistance.
• Cultivated strong relationships with students, parents, and colleagues.
• Developed lesson plans in accordance with curriculum standards.
• Fostered student confidence through positive reinforcement.
• Contributed to school activities and engaged in parent-teacher meetings.
• Adapted teaching style according to individual needs of pupils, achieving greater comprehension.
• Utilised technology in classrooms to make lessons more engaging and effective.
• Participated actively in professional development programmes, keeping abreast with current education trends.
• Maintained detailed records of each student's progress throughout the academic year.
• Delivered engaging mathematics lessons, ensuring improved understanding of complex concepts.