Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Custom
Personal Information
Timeline
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Stanley John Pinto

Stanley John Pinto

Sharjah

Summary

Experienced aviation professional with 15+ years in Aviation Industry including Airline and Air Traffic Control/Aeronautical Information Services. GCAA certified Head of Discipline AIS with extensive knowledge of ICAO Standards and Recommended Practices. Demonstrated expertise in operational excellence, data integrity management, and regulatory compliance. Committed to enhancing aviation safety through quality data management and procedural efficiency.

Overview

16
16
years of professional experience
1
1
Certification

Work history

Manager Aeronautical Information Services

Serco ME
Sharjah
01.2020 - 04.2025

· Manage a team of Air Traffic Control Assistants (ATCAs) supporting 24/7 operations

· Ensure Operational compliance with ICAO regulations including Annexes 3, 4, 11, 15 and CAR Part VIII

· Develop, review, and maintain key operational documentation including Operations Manual, Unit Training Plan, and SLAs

· Consult and Assist Sharjah DCA in issues where coordination is needed in different Areas (ATS, CNS, AGA);

· Prepare and manage annual GCAA AIS audits and maintain compliance reporting

· Implemented optimized shift planning and statistical quality meetings

· To exercise personal duty of care for their own health, safety, and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities.

· Represent Sharjah ANS at GCAA AIM National Technical Committee

· Lead representative for Sharjah in AIS to AIM transition and Phoenix Adaption projects

Air Traffic Control Assistant and MET Observer Supervisor

Serco
01.2015 - 01.2020

Assisted MATSS in unit management, rostering, and operational coverage

· Conducted audits on NOTAMs, flight plans, and coordination phraseology

· Managed ATS messages via Comsoft Solutions CADAS

· Coordinated departure and arrival operations, processed NOTAMs

· Filing Flights plan through AMHS and CADAS System

· Updating Flight information on AIMS system

· Assist the ATCO by coordinating departure details to DWC Approach.

· Prepare departure strip with necessary anointing of parking bay, slot times and coordination times.

· Prepare Arrival strip with stand, in case diversion request ground operation with approval and coordinate with DWC assistant for approval.

· Assist ATCO with any kind of emergency, tower evacuation.

· Obtain information to meet the need for pre-flight information service and in-flight information service. On behalf of the Airport Authority Send Notices to Airmen (NOTAM) and disseminate via Aeronautical Email. Coding and decoding in-coming and out-going NOTAM.

· Monitor the validity of incoming and outgoing NOTAM and maintain check list of incoming and outgoing NOTAM.

· Update aeronautical information of all OMSJ NOTAMs to all airport agencies via email.

· Liaising with Tower to ensure all Air Traffic Control staff are aware of aircraft movements.

Answering the telephone and intercoms and processing essential information in a prompt and accurate manner.

Dissemination of forecasts & warnings, All Meteorological reports (METAR / SPECI / METREP / SPECIAL), METAR and SYNOP registers,

Flight folder preparation & recording, Drafting and Sign-off by staff of TIs, SIs & Memos, Shift Work Checklist, completion and sign-off Prepare monthly / annual Climatological Reports and Summaries as required, Maintain an adequate supply of stores and consumables, forms etc. and exercise Stock Control procedures in accordance with DCA / SANS requirements, Maintaining a continuous Weather Watch and issuing routine METAR, METREP and SYNOP reports.

Customer Service Officer and RAMP Officer

Delta Airlines
Dubai
01.2013 - 01.2015

Traffic Officer and RAMP Officer

Spice Jet
Sharjah
01.2012 - 01.2013

Passenger Service Agent

Sharjah Aviation Services
Sharjah
01.2012 - 07.2012

Security Executive

Go Airlines
Goa
01.2010 - 01.2011

Customer Agent

Indigo Airlines
01.2009 - 01.2010

Trainee Customer Service Agent

Air India
01.2009 - 07.2009

Education

Master in Sustainable Air Transport Management -

Graduation in Bachelor of Commerce - Financial Auditing and Taxation

Skills

  • Leadership in diverse environments
  • Effective delegating
  • Technical proficiency
  • Constructive criticism
  • Knowledge of regulatory standards
  • Customer relationship management systems
  • Influential communication
  • Performance metrics evaluation
  • Interpersonal effectiveness
  • Ethical conduct
  • Product knowledge and integration

Accomplishments

    · NOTAM Manager: Developed a tool and process to automate the NOTAM request from a manual human interface to an automated one.

    Recognized through SERCO Pulse award for Innovation

    · Automated SSR Code Processing: Spearheaded the automation of SSR code processing on flight progress strips, eliminating the need for handwritten intervention and ensuring data integrity.

    · Enhanced Situational Awareness: Demonstrated exceptional situational awareness and professionalism during training sessions, fostering a positive learning environment, and ensuring effective knowledge transfer.

    · Operational Excellence and Workload Management: Introduced task segregation and overlapping shifts to optimize workload management and enhance operational efficiency.

    Innovated cost-saving measures through strategic shift planning and system automation, resulting in improved resource utilization and heightened productivity.

    · Data Integrity and Archiving Procedures: Formulated comprehensive procedures for maintaining the integrity of data, including the declaration of archiving protocols to ensure data security and compliance with regulatory standards.

    Implemented robust data archiving mechanisms to facilitate efficient retrieval and preservation of critical information, enhancing organizational data management practices

Certification

  • Business Writing Course, City University of London
  • Project Management Professional, IMC
  • Lean Six Sigma: Green + Black Belt Certification, IMC
  • Performance Based Navigation Airspace Design (PBN AD EN), Currently Pursuing
  • Performance Based Navigation (NAV- PBN), Completed
  • Level 4 for Aviation English Language Proficiency, Certified
  • Operations Manager, American Institute for Business Management and Communication, Certified
  • Master in Sustainable Air Transport Management, Completed
  • ATM Incident Investigator, Certified by Successfully completed Incident Investigation Techniques course with GANS
  • Safety Management System, IATA, Completed
  • Aeronautical Information Services Officer course, Dubai Air Navigation Services, Completed
  • ICAO51- Air Traffic Control Assistant course, Technical Training Academy Institute, Certified
  • Aviation Security, Bureau of Civil Aviation Security of India, Certified

Custom

  • Robert Novac Bara, Inspector - Airspace, Aviation Safety Affairs, GCAA
  • Nicola Wood, Head of Quality, Serco IAL - Sharjah
  • Nyashadzashe Mwanamombe
  • Preetam Mavlankar
  • Suresh Anthony, Head of Operations, Serco IAL Limited – Sharjah
  • Manager Security, Akasa Air – Goa Airport
  • Airport Manager, Delta Airlines – Mumbai

Personal Information

Date of birth: 01/01/89

Timeline

Manager Aeronautical Information Services

Serco ME
01.2020 - 04.2025

Air Traffic Control Assistant and MET Observer Supervisor

Serco
01.2015 - 01.2020

Customer Service Officer and RAMP Officer

Delta Airlines
01.2013 - 01.2015

Traffic Officer and RAMP Officer

Spice Jet
01.2012 - 01.2013

Passenger Service Agent

Sharjah Aviation Services
01.2012 - 07.2012

Security Executive

Go Airlines
01.2010 - 01.2011

Customer Agent

Indigo Airlines
01.2009 - 01.2010

Trainee Customer Service Agent

Air India
01.2009 - 07.2009

Graduation in Bachelor of Commerce - Financial Auditing and Taxation

Master in Sustainable Air Transport Management -

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Stanley John Pinto