STAR GATCHALIAN
Abu dhabi,United Arab Emirates
Summary
Results-driven professional with expertise in customer service, office administration, and real estate. Skilled in purchase order management, scheduling, and time management. Enhanced business reputation through professional customer interactions and managed office correspondence with accuracy. Guided clients through property transactions using consultative techniques, contributing to organisational success.
Overview
14
14
years of professional experience
Work history
Receptionist/Admin
Aidec Engineering Consultancy
Abu Dhabi
2025.12 - Current
- Completed data entry tasks whilst adhering to strict deadlines.
- Prepared meeting rooms before and after use, maintaining neat appearance at all times.
- Facilitated prompt issue resolution through careful tracking of complaints until were fully addressed.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
Receptionist, Office Admin, Incharge
Madang Korean Restaurant
Abu Dhabi, United Arab Emirates
2022.12 - 2025.08
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Greeted visitors warmly, providing professional first impression of organization.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
- Handled incoming calls and correspondence, providing timely responses to enquiries and bolstering company communication.
- Coordinated fast, accurate clerical work for forms, files and general data entry.
- Collaborated with team members to achieve target results.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
Cash Controller, Cashier, Customer Service
Spinneys Abu Dhabi LLC
Abu Dhabi, United Arab Emirates
2019.10 - 2022.11
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Processed payments by cash, cheque, or card to complete transactions.
- Calculated and provided accurate change to customers after transactions.
- Used POS machines to scan items and process transactions.
- Reconciled monthly bank statements, identifying and resolving discrepancies to ensure accurate financial reporting.
- Completed daily records updates to track sales and accurate payment totals.
- Maintained clean, tidy and organized checkout areas.
- Processed refunds, exchanges, and service requests efficiently, contributing to positive shopping experience.
- Resolved customer service enquiries promptly, enhancing customer satisfaction and loyalty.
- Assisted customers with product-related questions, feedback and complaints.
- Protected customer purchases by wrapping and bagging items.
Real Estate Agent
Al Saied Falcon General Maintenance LLC
Abu Dhabi, United Arab Emirates
2018.11 - 2019.06
- Helped clients lease homes, flats, retail and entertainment space.
- Delivered exceptional customer service, addressing queries and concerns promptly to ensure client satisfaction.
- Guided home buyers, sellers and renters through different types of property transactions.
- Negotiated sales and lettings agreements, securing favourable terms for clients.
- Met and exceeded sales goals through consultative sales techniques and closing abilities.
- Conducted property viewings, highlighting key features to prospective buyers and tenants.
- Greeted new home buyers and promoted features of newly constructed homes.
Production Operator
Daewoong Pharmaceuticals
Gyeonggi-Do, South Korea
2012.03 - 2016.12
- Operated production machinery, adjusting settings for optimal performance and quality output.
- Monitored item quality throughout production stages to uphold standards and prevent defects.
- Followed production schedule to achieve set time scales and quality standards.
- Organised tools and equipment to maintain operational efficiency and readiness.
- Cleaned and maintained machines, equipment and workspaces.
- Kept production areas clean and obstacle-free to minimise risk of accident or injury.
- Packed and secured items for shipment without damage.
- Transported items safely and responsibly to minimise risk.
- Updated and reviewed standard operating procedures to ensure compliance with industry regulations and best practices.
Education
Certificate - Receptionist & Office Administration Advance
Filipino Institute
Abu DhabiCertificate - Caregiver
Filipino Institute
Abu DhabiHigh School Graduate - High School
Maddela Comprehensive High School
PhilippinesSkills
- Office administration
- Customer service
- Order processing
- Scheduling coordination
- Appointment scheduling
- Call handling
- Greeting customers
- Time management
- Organized workspace
- Punctual
- Flexible
- Trustworthy
- Professional attitude
- Approachable demeanor
- Client relations
- Professional appearance
LANGUAGES
English: B2 Upper Intermediate
Korean: C1 Advanced
Timeline
Receptionist/Admin
Aidec Engineering Consultancy
2025.12 - Current
Receptionist, Office Admin, Incharge
Madang Korean Restaurant
2022.12 - 2025.08
Cash Controller, Cashier, Customer Service
Spinneys Abu Dhabi LLC
2019.10 - 2022.11
Real Estate Agent
Al Saied Falcon General Maintenance LLC
2018.11 - 2019.06
Production Operator
Daewoong Pharmaceuticals
2012.03 - 2016.12
Certificate - Caregiver
Filipino Institute
High School Graduate - High School
Maddela Comprehensive High School
Certificate - Receptionist & Office Administration Advance
Filipino Institute