Hi, I’m
Starline Anthony
Senior Officer
Dubai
Summary
- Highly motivated & Results-driven Senior Officer with 15+ years of experience in leading and managing end-to-end operations & data analysis. Proven track record of implementing strategies to optimize recovery rates, mitigate operational losses, and ensure compliance with regulatory guidelines. Adept at leveraging data insights to drive informed decision-making and achieve operational excellence. Seeking a challenging role to contribute expertise in operations, Analytics, MIS, process optimization, and team leadership.
- Extensive knowledge of MIS concepts, data analysis, and database management.
- Strong analytical skills with the ability to identify business needs, develop effective strategies, and implement solutions to improve efficiency and productivity.
- Extensive experience managing collections operations, ensuring adherence to policies and procedures.
- Strong knowledge of operational risk management, fraud prevention, and regulatory compliance.
- Proven ability to analyze data, generate reports, and provide actionable insights to senior stakeholders.
- Skilled in process optimization, workflow streamlining, and cost reduction initiatives.
- Analyzed financial statements, calculate ratios, and interpreted key indicators to determine the risk level associated with extending credit.
- Prepared comprehensive reports summarizing credit findings and provided recommendations to senior management or loan committees regarding lending terms and conditions.
- Monitored the performance of existing loan portfolios, identified potential risks, and suggested proactive measures to mitigate risks.
- Continuously upskilled with industry trends, regulations, and best practices to improve credit evaluation techniques and contributed to ongoing process enhancements.
- Excellent leadership, mentoring, and team development capabilities.
- Effective communicator with exceptional customer service skills.
Senior operations executive boosts operational efficiency and service levels to drive sustainable growth across sectors. Cross-functional collaborator and proactive executive leader with skills in policy development, tactical planning and operational problem-solving. Knowledgeable about promoting stakeholder engagement and building consensus to drive change.
Overview
10
years of professional experience
Work History
First Abu Dhabi BankDubai
Senior Collections Operations Officer
01.2016 - Current
Job overview
- Oversaw end-to-end Collections Operations, ensuring adherence to established policies and procedures
- Implemented strategies to mitigate operational losses and combat fraud, aligning Operational Risk Management practices with organizational policies and guidelines
- Provided comprehensive reporting to senior stakeholders on Collection Performance, Productivity, Quality, Portfolio Analysis, Operational Efficiency, Compliance & Audit, and Customer Satisfaction, enabling informed decision-making and continuous improvement
- Streamlined workflows, reduced costs, and improved operational effectiveness through process optimization strategies
- Fostered effective collaboration with internal stakeholders, including credit departments, legal teams, and customer service, to address inquiries, resolve issues, and enhance overall collections effectiveness
- Managed relationships with third-party collection agencies, ensuring compliance with service level agreements (SLAs) and quality standards
- Conducted periodic audits to evaluate vendor performance and compliance
- Streamlined data management processes, including data collection, storage, analysis, and reporting, resulting in a 20% increase in operational efficiency
- Leveraged collections software and data analytics tools to enhance strategies, optimize recovery rates, and improve operational efficiency
- Implemented reporting mechanisms, providing accurate and timely information to key stakeholders, resulting in improved decision-making processes
- Provided leadership, guidance, mentorship, and training to collections staff, fostering a culture of continuous learning and development to enhance skills and expertise.
Dubai FirstDubai
Credit Analyst
08.2014 - 12.2015
Job overview
- Conducted thorough credit evaluations by reviewing clients' credit data and financial statements to assess their repayment ability and determine risk levels
- Oversaw risk assessment by analyzing financial information such as income statements, balance sheets, cash flow statements, and credit reports to evaluate credit risk and establish suitable lending terms
- Calculated and interpreted financial ratios and indicators to evaluate clients' financial health, including liquidity, solvency, profitability, and debt service coverage ratios
- Prepared comprehensive reports and credit memorandums summarizing credit analysis findings, including risk assessments and recommendations, for review by senior management or loan committees
- Conducted research on specific industries and market trends to evaluate their impact on borrowers' creditworthiness and overall risk landscape
- Ensured compliance with laws, regulations, and internal credit policies throughout the credit evaluation process
- Collaborated with internal stakeholders, such as relationship managers, underwriters, and loan officers, to gather relevant information and ensure accurate credit evaluations
- Engaged with clients to gather additional information, clarify financial details, and discuss credit-related matters, including negotiating terms and conditions
- Monitored credit quality and performance of existing loan portfolios, identified potential risks, and provided recommendations for proactive risk mitigation measures
- Actively pursued knowledge enhancement on industry best practices, credit analysis methodologies, and market trends to improve credit evaluation techniques and contribute to ongoing process improvements.
National Bank of Ras Al KhaimahDubai
Telesales Consultant
11.2013 - 07.2014
Job overview
- Conducted outbound B2B telesales calls to effectively promote and sell a diverse range of products and services
- Established sophisticated appointment setting campaigns to secure high-quality meetings with potential clients
- Successfully closed new sales and developed strategic plans to encourage repeat business and foster customer loyalty
- Utilized cutting-edge sales software tools to optimize sales inquiries and maximize conversion rates
- Managed appointment bookings for sales representatives, ensuring productive interactions with potential customers
- Prepared reports, generated invoices, and handled various administrative duties to support sales operations.
Education
Associate Institute of Technology & Higher Studies
Bachelor of Commerce
Skills
DATA ANALYSIS AND REPORTINGundefined
Personal Information
Driving License: Driving license category UAE
Timeline
Senior Collections Operations Officer
First Abu Dhabi Bank
01.2016 - Current
Credit Analyst
Dubai First
08.2014 - 12.2015
Telesales Consultant
National Bank of Ras Al Khaimah
11.2013 - 07.2014
Associate Institute of Technology & Higher Studies
Bachelor of Commerce
04.2006
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